Mobile hyper-connectivity and disruptive market entrants like Apple, Google and Amazon are moving fiercely to transform the energy sector.
Distribution now has a bidirectional flow that will involve broader sets of partners and employees. Competition for customers is frenetic as the Internet of Things promises consumers a world of new options – from using mobile apps to remotely control their energy consumption to eventually controlling their energy sources. While CIOs face intense pressure to innovate in the cloud and generate new sources of revenue, margins are tight and security is an all-encompassing prospect.
Vox Mobile works with leading utilities to develop strategies for the use of mobile apps – in front of and behind the meter – to give a powerful boost to workforce optimization.
In this industry, we help deploy intrinsically safe devices running on cloud-based platforms which help improve everything from asset engineering, planning and management to repair scheduling, dispatch, execution and job closeout.
Vox Encompass, our mobile management platform, delivers insights at the point-of-action to ensure critical systems monitoring and reliability, such as mobile diagnostic apps that give technicians reference examples, root-cause analysis and lists of available replacement parts – plus direct connections to experts when error patterns are more complex. Vox Mobile also helps support the digitized customer experience, where leading utilities offer apps that seamlessly connect interactions across all channels – online, mobile, call center and local sales – then analyze data from these and other sources to improve up-selling, cross-selling and customer relationships.
Through our Complete Enterprise Mobility Management services, Vox Mobile is helping energy companies successfully compete in this mobile-enabled environment by innovating manual, paper-based processes to make them easier, faster and safer.