VIP Support – Taking User Experience to the Next Level


For over a decade, Genius Bars have been streamlining tech support for consumers of technology in retail stores worldwide. Now more than ever, mobile support needs continue to increase in the Enterprise for all types of industries, for a variety of end-users, and for the large volume of Enterprise Apps. This high-demand for support continues to consume the bandwidth of IT professionals, leading to the adoption of the Genius Bar and Concierge Support concepts.

Join the MTL panel discussion to discover how Genius Bar concepts and other preferred support initiatives can improve and streamline your IT support needs. You’ll hear from your industry peers from: Alaska Airlines, Caesars Entertainment, and HBO to learn how they achieve a superior end-user experience leveraging mobile innovation.

Discussion topics include:

  • The Evolution of Help Desk Support
  • Peer Use-cases Benefiting from VIP Concierge Support
  • Technology Enhancements to Minimize Downtime
  • Customized Support for Various Employee Segments
Featured Speaker(s):