Perhaps the biggest disruption in modern business throughout the world has been the digital transformation of the workplace. One of the most prevalent examples of this is the rise of mobile and tablet devices in business. Mobile devices are now becoming integrated into almost every aspect of business and personal life.
This influx of mobility is causing businesses to task their internal IT teams with supporting and managing mobility, at increasing costs. The additional pressure on IT resources to support enterprise mobility distracts them from supporting the core mission of their business and from executing key strategic initiatives. Outsourcing enterprise mobility functions allows you to maintain control of the strategic use cases mobility can provide, without having to focus on the operational requirements to implement those strategies.
Outsourcing enterprise mobility provides many fundamental advantages vs. taking this on internally:
- Experience – Enterprise Mobility is very different from traditional IT infrastructure environments, now consisting of mostly desktops and laptops. Finding an experienced partner with resources that have dedicated skills and technical expertise is critical to getting the best results. Enterprise Mobility skillsets cover a broad set of services that extend beyond technology in areas such as expense management, device procurement, and corporate policy creation.
- Lower Costs – Enterprise Mobility Service Providers can offer 24x7x365 support functions and have resources in place to provide ongoing user support and continuous management of mobile assets and expenses. The efficiency that Service Providers gain by offering services to multiple clients drives down the overall cost of outsourcing vs. providing in-house mobility services. Rapid technical innovation in the mobility space also drives up costs to constantly acquire and invest in keeping internal resources up to date with necessary skill sets.
- Competitive Advantage – The evolution of mobile technology also opens up possibilities for new use cases and more efficient operating models. Enterprises that partner with strong mobility Service Providers have an advantage that can speed up adoption of new technology and begin to embrace the advancement of mobile technology.
Businesses that choose to outsource their enterprise mobility programs but themselves in the position to be able to implement their mobile solutions at a much lower cost, while also offering a superior experience to end-users. By leveraging the experience that Service Providers bring to the table, your internal team won’t feel disjointed. Complementing internal IT functions with an enterprise solutions partner will keep your IT team focused on your strategic business initiatives.
By Ron Pollock