Vox Choice Release Notes

These release notes describe issues identified and fixes made to Vox Mobile’s Vox Choice platform. This document provides details on major changes and upgrades.

1.1.30 Release Notes (9/26/2016)

New Features

  • Add an option to hide personal assets from all orphan device lists (Configuration)
    • When switched on for a client, all personal orphan assets will no longer display in the site.
  • Show message when approval is submitted or denied (Default)
    • A message that confirms an order has been denied or approved will now be shown to the approver after submission
  • IMEI, SIM and SN now display on the approval pages when entered in an order (Default)
    • Information added to the approval page.
  • An option to allows assets to be removed from the site when a transfer my corporate device to personal order is completed (Configuration)
    • Within the Transfer my corporate to personal order flow there have been 3 extra options included that allow the asset to be deactivated in choice after completion.
  • Order History not displaying device details such as IMEI, SIM and Serial # (Default)
    • Information captured during the ordering process will now be displayed
  • Custom fields – When a date picker is used now prevent past dates (Default)
    • When a custom field was set to a date picker, users used to be able to select a past date. This has now been corrected.
  • Further Updated French Language Configuration (Default)
    • The French language translations have been extended to new items within the site

 Bug Fixes

The following defects have been addressed in this release:

  • The upgrade date populated to the order history detail page for upgrade orders shows the upgrade date as it will be after the upgrade completes, not the date as it was before the order (Default)
  • Date should account for DST (Default)
  • Area codes entered into the area code field is persisting between orders (Default)
  • Suspend and unsuspend flag is being passed into ticketing system (Default)
  • Error when the “Remember Me” check box at login is checked (Default)
  • Transfer my personal device to my companies account – When Manufacturer SN and Push to talk fields are hidden the labels are still displayed (Default)
  • Enroll a personal device – IMEI, SIM/ICCID fields were marked as required, but you can still proceed without actually entering a value (Default)
  • Summary of charges, amount paid by company is showing full retail when it shouldn’t (Default)
  • Banner links do not show in the correct order (Default)
  • Tool tips not being displayed after being set up in transfer personal device to corporate flow (Default)
  • Asset details not updating for assets that have gone through the Swap this device with another device flow (Default) 


1.1.29 Release Notes (9/1/201)

New Features

  • Allow footer text to fluctuate based on country of user logged in (Configuration)
    • Based upon the address of the logged in user a different country specific footer can be displayed
  • Add standard nonstandard as a trigger for approvals (Configuration)
    • We can now base approvals upon whether a user’s is order a package that is flagged as standard or nonstandard.
  • Add pre approval check on upgrade eligibility for approvals (Configuration)
    • We can now add an extra check for upgrade eligibility before a main approval trigger.
  • Allow for number formatting to be stripped from the portal UI for clients with global carriers (Configuration)
    • For clients who have assets in multiple countries we will now strip the USA specific number formatting from the portal. This applies to all countries including the USA.
  • The Stipend information field can now be hidden in the end user information pages (Configuration)
    • We can now hide the stipend information field on the user information field and on the user info hover over.

Bug Fixes

The following defects have been addressed in this release:

  • Port My Personal Number to Corporate Carrier and Get a New Device flow, error message incorrect for password field (Default)
  • Changing status from POST_DATED–>NEW doesn’t work (Default)

 


 1.1.28 Release Notes (7/30/2016)

New Features

  • The Choice UI colour scheme can now be configured on a per client basis (Configuration)
    • Certain limited elements within the choice UI can now have their colour customized to match a client’s branding.
  • Reason for approval can now be made required (Default)
    • We can now configure reason for approval to be required before an order can be approved.
  • Clients who use the stipend level functionality can now view a list of users levels (Configuration)
    • A reports page is now available that contains a stipend level report.
  • A new permission is available that blocks users from submitting orders for other users whilst still seeing their assets (Configuration)
    • Users with this permission can use the order on behalf of functionality to see user’s assets, however no order flows will be visible for them to select.
  • Four additional redirect order flows links are now available to clients in the Other Services sections of the site (Configuration)
    • We have added an extra for possible redirect links that can open a pop up to an external website.
  • A default colour can now be set during package selection (Configuration)
    • The default value in the colour selection can now be defaulted on a per package basis.
  • Information entered into the order details page will now be retained when navigating back to that page from the order review page (Default)
    • Any choice or entries on the order detail page will be maintained when you move forward to the order review page and then back to the order detail page.
  • Mobile Number has been added to all the order history pages where relevant (Default)
    • The mobile number for the asset being modified will now be displayed.
  • SSO has been modified to allow increase functionality (Configuration)
    • Log in id is now an acceptable read attribute and issue with logout have been corrected.

 Bug Fixes

The following defects have been addressed in this release:

  • Issue when submitting a port order for a device that charges back to the end user (Default)
  • State drop down menu displays a blank option before Alabama (Default)
  • Text entered when denying an order does not get passed into the denial token in email notifications (Default)
  • Port My Personal Number to Corporate Carrier and Get a New Device flow – Country Selection box and state box issue (Default)
  • Port My Personal Number to Corporate Carrier and Get a New Device flow – error message incorrect for password field (Default)
  • Your order number text after submitting an order no longer shows in the site (Default)
  • The SIM and IMEI fields still appear in the Enroll a personal device order flow for Wi-Fi Only Devices (Default)
  • Page number display for Orphan Assets (Default)
  • Terms and Conditions pop ups do not display at login when logging in via SSO (Configuration)
  • When the view admins dashboard manager is applied, only the managers assets are being displayed on the admin dashboard (Configuration)

1.1.27 Release Notes (7/11/2016)

New Feature

  • When a line of service is suspended the date the asset was suspend has been added to the manage my device page
    • The date that a line has been suspended can now be see on the Manage My Device page.
  • An alert banner has been created that includes approval and orphan device warnings
    • A banner has been added to the top of the dashboards that displays the total number of approvals and orphan assets. Clicking on these will take you to the relevant pages.
  • Orphan device list page has been created
    • A new page has been created that displays a list of all orphan assets in the system (active assets associated with inactive users) Clicking on the asset takes you to the Manage My Device page for that asset.
  • We have added the ability to filter features during package selection
    • Customers now have the ability to add custom categories to features. These can then be used to filter features and reduce the amount displayed when the customer has a large amount of features listed on a package.
  • Created permissions that allows users to do things for users who’s primary cost center matches their associated cost centers
    • Edit only users who’s primary cost center matches their associated cost center
    • View only users who’s primary cost center matches their associated cost center
    • Order on behalf of users who’s primary cost center matches their associated cost center
  • Add new package selection screen filters to all relevant order flows
    • The filters have been standardized across all package selection screens.
  • Allow a customer to adjust the carrier upgrade term on a per carrier basis
    • Customers who do not have standard 24 month contracts for their carriers can now set accurate contract terms on a per carrier basis within choice.
  • Add existing device info to the top of all approval and order history pages when a device is being changed
    • On the order history and approval pages, information has been added to the top of the page for asset change orders so you can now see the asset the user is moving away from with the order.
  • For pending orders show the related order number
    • When an order is locked due to a pending order we now display the order number that is in process.
  • Add extra level of sorting to package selection pages
    • We have added a further level of sorting so packages are now sorted alphabetically by package name.
  • Replace carrier text with logos throughout the site
    • Where ever text was used to display the carrier name it has been replaced with the carrier logo.
  • For assets/Devices with the carrier of Wifi Only do not display upgrade eligibility and sim/imei fields
    • When proceeding through any order flows, if the asset is associated with the carrier Wifi only then upgrade eligibility then unnecessary fields will not be displayed.
    • Unnecessary order flow will no longer be displayed under manage my device for assets with Wifi Only as a carrier.

Bug Fixes

The following defects have been addressed in this release:

  • Asset pagination does not reset when moving between dashboards
  • Change reimbursement – increase field size
  • Change reimbursement – hitting back reverts to default stipend
  • Requested Area Code not using new defined address
  • Order on behalf table only shows direct reports when order on behalf of managed users permission is applied
  • Hide Fields on Edit User Page are not functioning correctly
  • On the Approvals table page and order history table page the carrier field should not be populated for Change my Reimbursement orders
  • Approval list page – Order date and Status Date do not sort
  • Hide Route To Manager For Approvals button is not working
  • When no denial reason is entered on the approval screen the required text alert is displayed three times
  • Swap This Device Flow – Order Detail Page – Model name pulls from old asset instead of selected package
  • Admin Dashboard – when you select to display additional devices the UI is not aligned with the selection box
  • The date picker does not have constant formatting between custom fields
  • On the approval page the approval action field uses the term approve instead of Approved
  • An error occurs when submitting a change my stipend order for a user that does not have an asset
  • The default email approval link is incorrect
  • Manage my credit card – error editing and deleting cards
  • When ordering on behalf the Username bleeds over to another line

 


 1.1.25.1 Release Notes (5/28/2016)

New Features

  • Information entered or selected from a custom field in the order flow should be able to be sent as part of all email notifications
    • Information entered in accustom field with in the order flow can now be passed into email notifications.
  • Allow individual packages to bypass approval for all orders
    • Individual packages can now be flagged to bypass all approvals for every order.
  • Add new permission to hide the define a new address option in order flows
    • A new permission has been created that when applied to a group they will no longer be able to define a new shipping address in any order.
  • Add date picker as an option for custom fields
    • A custom field with in the order flows can now be set to be a date picker
  • Allow the contract dates listed in the site to be modified by the upgrade eligibility modifier
    • All contract dates for all carriers can uniform ally be set to the same period for a client that is different than the default two years.
  • Add a comments box to be used when an order is approved
    • Users can now add comments to an order when approving it.
  • Modify text when approval link is used for an order that is already approved
    • In Choice when an approver selects the link in the email and there is no order required for approval it currently states: “No Orders Found” this has been modified to say ” Order has already been updated”
  • Add order timing information to the bottom of the order history page
    • On the order history page information has been added to the bottom of the page so you can now see, the date the order was submitted, the date final approval was, given if any and any tracking information for that order.
  • Order Flow: Swap devices without a third (inactive) device
    • A specific new order flow has been created to allows the swapping of devices between assets when both assets have the “Exact same device”

Bug Fixes

The following defects have been addressed in this release:

  • Device management – Back Button to dashboards is misleading
  • Each of the Advanced Filter lists on the dashboards should be sorted alphabetically
  • At bottom of the dashboard the pagination arrows do not work correctly
  • Device filter values hold when navigating away
  • When reassigning an asset inactive users are displayed in the user search
  • Manage my credit card – error editing deleting cards
  • Allow procurement to add charges to credit cards for shipping and taxes
  • Modify the order history page for change my reimbursement orders to match the order review page
  • Modify the approval page for change my reimbursement orders to match the order review page
  • When only one device size information not carried forward
  • Email Reminders Not Going Out
  • Post Dated Orders Not Processing
  • Swap device flow error when completing an order
  • when a “transfer this corporate number to personal account” order is completed the asset should be made inactive
  • Update default text for terms and conditions
  • Hide tool tip icon on area code info field when the tool tip has not been enabled
  • The suspend a line of service flow should only show for unspended assets and vice versa
  • Not all port account fields are not being required when marked as required

1.1.25 Release Notes (4/23/2016)

New Features

  • Allow upgrade eligibility dates to be modified on a per client basis
    • A client can specify  an adjustment to the standard upgrade period of 2 years. This adjustment will apply to all carriers uniformly and cannot be adjusted on a per carrier basis.
  • Allow users to cancel an order that is pending approval type
    • When an order is pending approval a user can now cancel the order by visiting the order history page and clicking on the cancel button.
  • Hide ‘upgrade device’ flows when a user is not yet eligible
    • When enabled if the users device is not upgrade eligible then the upgrade order flow will not be displayed.

 Bug Fixes

The following defects have been addressed in this release:

  • Order info is being carried over from previous orders into order accessories only orders
  • Password changes via the user information screen were not processing
  • When you hover over the logo on the left you see pop text of VoxMobilelogo, corrected to right and left logo
  • Suspend my device flow doesn’t save reason for request & order notes
  • Port info not being passed into service now for both port flows
  • Reassigned user info being passed into the WSDL for service now is incorrect
  • Reason for requests being deleted in Suspend and Unsuspend Order flow
  • Tool tip is now available for area code request flow
  • If no accessories are selected hide accessories on Approval page

 1.1.24 Release Notes (3/26/2016)

Bug Fixes

The following defects have been addressed in this release:

  • Order Now button/link – Updated to “Submit”
  • When searching for a user the page “1 of…” numbers are incorrect
  • Order History Screen – The carrier listed under the package summary is not always correct
  • Approval count at the top of the dashboards page does not match the actual number of approvals on the approval page
  • The approval page shows a future upgrade eligibility not the current date
  • The Value for the number of orphaned assets listed in the stats section of the admin dashes is being calculated incorrectly
  • Rate Plan, Feature and Accessory info are not being displayed correctly on the order history page
  • Shipping address was sometimes being retained between orders
  • When manually routing an approval to another user an approval token is not created on the new approval
  • Order on behalf table and search does not work correctly for managers
  • On the order history page email address was being split into two lines
  • On the order on behalf selection page the double left arrows do not take you back to the first page
  • Order History Page – Search by date not clearing when moving away from the page
  • Admin Dashboard Page – Clicking on the double arrows icons causes the number drop down list to open at the bottom of the devices
  • Time and Date stamps are now standardized throughout the site
  • The text on the OS filter box has been changed to Operation System
  • When SSO is enabled global client setting such as hiding $, prices were not being implemented 

 1.1.23 Release Notes (3/16/2016)

 New Features

  • If there is only one value available in a drop down on the package detail screen, the drop down box will change to a text field.
    • if only one value is available for storage size or color on the package detail screen, then the UI will switch from a drop down to a text field.
  • The package selection screens will now sort based upon device type.
    • Packages on this page will be grouped by device type. They will displayed in the following order:
      • Smartphone
      • Tablet
      • Cellphone
      • Aircard
      • Alpha Numeric Pager
      • Numeric Pager
      • Other
    • New Tokens Available in Email Notifications.
      • The following information can be displayed in email notifications:
        • Tracking can displayed in completed email notifications
        • Mobile number of the asset being managed
        • Nick name info will be hidden when none is entered in the order
        • The price of the device ordered
      • Terms and Conditions on Login Has Been Modified.
        • The size of the terms and conditions box been adjusted. We can now also force the user to scroll through the terms and conditions to the bottom before they are allowed to accept.
      • Pop Up Notification on Package Selection Screen.
        • When a user reaches the package selection screen, a pop up text box will be displayed. The user has to dismiss it before they can proceed. The text box can be configured to only show up on the upgrade flows if a line is not upgrade eligible.

Bug Fixes

The following defects have been addressed in this release:

  • Correct error text now appears when terms and conditions are not agreed to.
  • Auto reassign after x days for approvals now functions properly.
  • Order on behalf table – now lists the appropriate users.
  • Approval page showing blank for group orders.
  • Shipping address – When selecting to define a new address then switching back to a default the address only updates to the first default you selected 

 1.1.22 Release Notes (2/22/2016)

 New Features

  • New order flow – Order Accessories and Change My Mobile Number – include option to unsuspend if suspended
    • A new order flow has been introduced that allows users to request a new mobile number while ordering accessories. Users also have the option to suspend or unsuspend the line as well.
  • Billing Request Orders no longer block other order types
    • Previously until a submitted billing record request had been completed no other orders could be submitted against that asset. Now orders can continue to be placed whilst the billing request is open.
  • Users with the assigned permission can now prevent all emails associated with an order form being generated
    • If a user has the applicable permission applied to their group they can now prevent all emails that would be generated by an order in choice from being sent.
  • The list of states and provinces available during address entry will now display according to the country selected
    • When the country selection box is populated with the United States only States will be listed, when Canada is selected only Provinces will be displayed.
  • User can now specify a nickname for an asset when submitting a New Device and Line of Service Request
    • Previously nickname could only be added on the manage my device page. Now the nickname can be set when ordering the new asset.

 Bug Fixes

The following defects have been addressed in this release:

  • Asset search box cannot search by whole user names on administrator dashboard Asset detail page doesn’t load info when “manage users” permission is enabled
  • Bundled features are not being passed to ServiceNow
  • Order placer information is not being passed to ServiceNow
  • Approval button could be clicked multiple times to create multiple tickets in service now
  • Upgrade was being advanced on non-upgrade eligible orders
  • Upgrade eligibility is being miscalculated in some cases

 1.1.21 Release Notes (1/24/2016)

New Features

  • New order flow – Upgrade my corporate device and change my mobile number – include option to unsuspend if suspended.
    • A new order flow has been introduced that allows users to request a new mobile number while upgrading. Users also have the option to suspend or unsuspend the line as well.
  • New password reset process.
    • The password reset process has been simplified. The users now receive a single email during the reset process.
  • Users with appropriate permissions can now cancel, upgrade, reassign, update the device info, and order accessories while a line is suspended.
    • Restrictions have been removed that prevented these orders from being placed whilst the asset was suspended.
  • Modifications to the Change Features and Rate Plans flow have been made. The user cannot advance unless they make a change.
    • If no features are added or removed and/or the rate plan is not changed, the user will no longer be able to proceed with the order flow.
  • Mobile number fields within the site now accept special characters.
    • If special characters such as ()- are entered as part of a mobile number field, the system will automatically strip these characters and only display the 10 digit mobile number

Bug Fixes

The following defects have been addressed in this release:

  • Enroll a personal Device
    • Users are no longer able to bypass the required reason for request field.
  • Transfer Personal Device Number to Corporate Account
    • Packages now display when returning back to the select package screen.
  • On the package selection screen, the OS selection in drop down field no longer caches values between orders.
  • Comments added to the Reason for request field now clear between orders.
  • Application ordering has been added to the Swap Device flow.
  • Prices in the “Port my corporate number to Corporate Carrier and get a New Device” are now affected by eligibility date.
  • Register my device in the system
    • The date entered into the upgrade eligibility is now being saved correctly in the system.
  • When an admin clicks on an asset’s device image in the administrative dashboard view, the device info now loads correctly 

 1.1.20 Release Notes (12/12/2015)

 New Features

  • Hide Zero Pricing
    • When a rate plan, feature, accessory or application has a zero price we can now completely hide the price instead of showing $0.00.
  • Choose approver from custom field in user file
    • By the client populating the custom fields on the user file with 2nd, 3rd etc level approvers we can now provide non-hierarchical multi-level approvals.
  • Hide upgrade and warranty info for personal assets
    • Upgrade and warranty info is now no longer displayed on the manage my device page.
  • New Permission – Bypass approval when ordering applications for another user
    • A new permission is available that will allow a user to bypass approvals when using the order applications flow on behalf of another user. .

Bug Fixes

The following defects have been addressed in this release:

  • Rate Plan and Feature Email Tokens showing old values
    • Tokens will now correctly show the current rate and new rate plans and features within the approval email.
  • Order history, cost center not populating
    • Cost center will now populate on the order history page
  • Device Type and OS shows as Unknown on Order history page
    • Device Type and OS will now populate on the order history page 

 1.1.19 Release Notes (11/21/2015)

New Features

  • Asset Status is now displayed graphically on the dashboards
    • We can now switch on a set of icons that make it quick and easy to tell if an asset is active or orphaned at a glance.
  • Users are now able to export the order history table
    • When looking at order history table users now have an export button so they can export the current view that is displayed to them.
  • Approve all orders except your own
    • A new permission is available that will allow a user to approve orders they place for others, but require approval for orders they place for themselves.

Bug Fixes

The following defects have been addressed in this release:

  • Inactive assets were being displayed in the dashboards.
    • Inactive assets are no longer visible.
  • Approval time stamps were not showing the correct time.
    • The displayed time has been corrected to EST.
  • Upgrade date was being displayed on the approvals page for change my stipend orders.
  • Approvers were able to overwrite approval or denial actions taken by other approvers.
    • Subsequent changes after the initial decision are now not allowed.
  • Applications were not being listed in alphabetical order.
  • When reassigning a device you were not required to select the specific user to whom the device should be assigned.
    • A user must now be selected before advancing from the order details page.
  • The Update My Personal Device flow did not update the information correctly.
    • Mobile number, IMEI, SIM and package were not being updated correctly through this order flow.
  • Information is not displaying for Vox admin users when they log into clients portals.
    • Vox user could not update features or edit users correctly when logged into client portals. 

1.1.18 Release Notes (10/17/2015)

New Features

Approver Groups

  • Previously only a single approver could be set for any level of approval. Choice can now opt to send approvals to a group of users at any level within the approval structure.

Show the actual (not intended) approver on the Order Details page

  • When looking at order history the details for each order used to always list who the intended approver was no matter whom actually approved the order. Now if someone else other than the intended approver approves the order the information will switch to display who the approver of the order was.

User wants to request an MDM PIN reset

  • A new order flow is available under manage my device. This flow will allow users to submit a request to have their MDM pin reset.

Manager wants e-mail notification upon orphaned device

  • When a device is orphaned, the direct manager of that device can now be emailed a weekly reminder about the orphan device to remind them to deal with the asset. One email is sent per orphaned device.

Bug Fixes

The following defects have been addressed in this release:

  • E-mail reminders continue to be sent after an order is approved / denied
    • Email reminders will now stop after the appropriate number of message have been sent.
  • Approvals not being auto-declined after x days
    • Approvals will now auto decline after the client selected time period.
  • ‘Order on Behalf’ search does not filter out inactive relationships
    • When ordering on behalf and searching by a mobile number only the active user of an asset will be shown.
  • When using the Update my Corporate Device the IMEI overwrites the SIM
    • When submitting an order through this flow the asset would end up with the SIM value being populated with the same value as the IMEI. The values now populate correctly
  • Update My Personal Device – Information shown on the order detail and review page is incorrect.
    • When updating a personal a personal device the information entered in the order details page was not carried through to the order review page.
  • Order on Behalf – “Select User” does not look like a link
    • The link style has been altered to match the rest of the site.
  • Approvals list – Order numbers are not blue like links
    • The link style has been altered to match the rest of the site.
  • Changes made on the edit user page are not being saved.
    • Changes now save successfully
  • {Url_Approval} token does note generate a link in the email notification
    • When links to the approval page were inserted into email notification they were not correctly being translated into a HTML link. These now display correctly as links. 

1.1.17 Release Notes (8/29/2015)

New Features

Application Ordering (Feature 1216)

Mobile applications can now be ordered in much the same way that accessories can be.

Applications are ordered separately per device, so the order can be found after clicking “Manage this Device” from the dashboard. When configured, the user sees the list of applications available to them after clicking “Order Applications”.

Multiple applications can be chosen within the same order and these orders are subject to business-defined approval rules. The existing MDM system fulfills the order after any necessary approvals. Applications ordered in this way will be managed through MDM and they will not be tracked in real-time by the portal.

Functionality that is not included in this enhancement, but can be expected in future releases:

• Icons for individual applications
• Displaying previously ordered applications as a part of device details.

New Configuration Options for Approvals

• ‘Reason for Denial’ can now be configured to be required when denying approval for an order. (Feature 1164)
• The ‘Route to Manager’ button can now be hidden through configuration. (Feature 1184)
• A terms & conditions screen can be configured to appear when a user clicks “Approve”. If the user accepts the terms, the order is approved. Otherwise, no change is made to the approval request. (Feature 1183)

Additional Features

• Required fields are now indicated with a red asterisk (*). (Feature 1166)
• While viewing their profile, a user can now request a stipend change. This option requires additional configuration. (Feature 1197)
• The terms & conditions screen which can be configured to show upon login now uses buttons, instead of text links. (Feature 1262)
• Ordering on Behalf: A terms & conditions screen can be configured to appear when a user clicks the final “Order Now” button. If the user accepts the terms, the order is placed. Otherwise, the user is taken back to the order review screen without submitting the order. (Feature 716)

Bug Fixes

The following defects have been addressed in this release:

  • Defect 1073 -‘Exclude Current Group’ has no effect when assigning user permissions.
    • The setting which prevents a manager from giving someone else ‘manager’ permissions was not functioning properly. Turning on this setting had no effect. This has been corrected. Now, when this setting is enabled, a manager can give another user permissions up to, but not including, their own permission level.
  • Defect 1268 Submitting a ‘Disconnect My Personal Device” or “Update My Personal Device” request results in an error.
    • Error handling has been improved for those requests. A particular combination of package settings and user permissions was causing an error. That error and several other are now handled proactively. 

 1.1.16 Release Notes (7/18/2015)

 New Features

Bypassed Approvals for Authorized Users (Feature 1169 and 1239)

Authorized users can now optionally bypass the approval process. This feature is intended to be used primarily for mobility plan administrators, for teams responsible for ordering devices and services, and for VIP users.
When placing an order, a checkbox shows next to the final ‘Order Now’ button. This checkbox is labelled “Bypass any required approvals” and is able to be unchecked to force the order through the usual approvals. Bypassed approvals are recorded in the system and a report can be generated upon request.
Two permissions govern the use of this functionality. Bypassing approvals for oneself is a separate permission from bypassing approvals on behalf of another user. A CEO or plan administrator could be granted the ability to skip approvals on their own orders. It could be useful for a mobility team or a procurement team to have the ability to skip approvals while ordering for others, but still be required to be approved when ordering their own devices and services.
Additional Order Confirmation Recipient (Feature 1186)
When an order is placed, the recipient of an order receives an e-mail confirmation. In addition to previously available configuration options, an e-mail can now be sent to the order placer. This is useful when the order is placed on behalf of another user.

Sending an e-mail to the order placer is an optional configuration setting.
Suspend and Unsuspend for Personal Lines of Service (Feature 1208)
It is now possible to deactivate assets with a personal line of service in much the same way as a corporate device. If this feature is configured, the link for suspending or unsuspending a personal device shows on the Manage this Device screen.
Suspending a personal asset marks it as inactive. Depending on your workflow, it may also initiate actions in other systems, such as an MDM. Unsuspending the personal asset reverses those actions and doesn’t require the user to re-enroll the device. This is particularly useful for contractors and seasonal workforces.

Additional Features

• Price paid by the end user is now shown on the package selection screen. This is in addition to the total cost of the item. (Feature 1040)
• Now, the country choices for shipping address and area code can be filtered to include only the desired list. For example, it is now possible to hide all countries except Canada, Mexico and the United States. (Feature 1034)
• Previously, a user could hover over the information icon in the page header to see additional information. Now, hovering over the user’s name also shows the user’s information. (Feature 1224)

Bug Fixes

The following defects have been addressed in this release:

  • Defect 1068- Default dashboard views do not filter out inactive assets.
    • When viewing the list of assets from the personal dashboard or the administration dashboard, inactive assets are now hidden until the Status: All filter is chosen. This is a change from the previous, incorrect behavior of showing them when no filters are chosen.
  • Defect 1240- Assets are showing a personal liable line of service even though they are corporate devices.
    • Previously, corporate devices with corporate lines of service erroneously showed a personal line of service. This error only appeared on the personal dashboard and the administration dashboard, but has been corrected.
  • Defect 1228- Custom fields not saved to database for order flow “Change features and rate plans” Previously, information was being lost when requesting a feature change.
    • The effected fields are now being properly saved. The fields in question were: custom fields, order notes, travel destination and the dates of travel.
  • Defect 1214- Cancellation/Accessory Orders: Order Notes not showing in ServiceNow or portal.
    • Previously, custom fields and order notes were being lost when cancelling a line of service or ordering accessories. The effected fields are now being properly saved.
  • Defect 1236- Terms & Conditions Document Not Opening.
    • When a Terms & Conditions agreement is configured and the body of that agreement includes links to files, the files could not be opened. Now, the files can be opened.
  • Defect- 1230 Managers with no cost report record don’t get reports for their employees.
    • On e-mailed manager reports, if the manager had the only charge on the report, then the report was not generated. Now, a report containing just the manager’s charges (and no employee charges) is generated.
  • Defect- 1232 IL Reports – Details All Empty.
    • When clicking on a line of service on the Control tab under IL Reports, the details of the order that generated the charges were not being displayed. Now, the details show properly. 

 1.1.15.1 Release Notes

Release Date: Saturday, June 13th, 2015

New Features

Streamlined Area Code Selection (Feature 1052)

The process for choosing an area code has been streamlined. Now, when ordering a new line of service, a user can specify the shipping address as the location to use when the carrier assigns an area code. The shipping address is the default option if no other address is chosen.

Additional Features:

• Ampersands (“&”) are now allowed in company names. (Feature 1221)

Bug Fixes

Defect Number Summary Description
1154 Login button does not redirect when a session is already active Previously, logging out would leave the web session active. If a user did not close the browser after logging out, clicking the “Login” button would not do anything. Now, clicking “Login” sends the user to the personal dashboard if they have entered a valid username and password.
1223 Admin dashboard Stats Table is not populating correctly. “Active Devices By Type” did not include orphaned devices and “Line Of Service – Corporate Orphaned” always showed 0. Now, orphaned devices are properly accounted for in those numbers.
1180 State Abbreviation “AL” is
being translated as Alberta
instead of Alabama
On order details and on the approval pages, addresses in Alabama would show as being in the state of Alberta. Since no such state exists in the US, this has been corrected to display properly.

 

 


 1.1.15 Release (5/30/2015)

 New Features

Single-Click Approval via E-mail (Feature 1105)

Approving orders just got easier. If configured, a manager can follow a link in an e-mail and approve or deny a request with a single click.

These links can be added to approval e-mails along with the details of the order. When a link is followed, the approver will see a confirmation that the action has been completed. If the link is followed a second time, the approver receives a message stating that the order has already been approved or denied.

E-mail templates currently in use will not change unless specifically updated. The approval links can still be used that send an approver to a details page. This is a new feature that does not replace the existing one.

User Details in the Header (Feature 1039)

Users no longer have to navigate to the User Information page to check their permission group or primary segment. Hovering above the new icon beside the user’s name shows username, group and primary segment.

This icon is also available when ordering on behalf of another user.

Additional Features

  • An e-mail is sent to the Vox Service Desk when a user asks for a password reset with a username that does not exist. This allows support staff to assist with typos or with attempts by unauthorized personnel. (Feature 1211)

Bug Fixes

The following defects have been addressed in this release:

  • Defect 1157 – Manufacturer filter is broken on the package selection screen | Previously, filtering by Manufacturer when ordering a device would not hide any devices and would prevent other filters from being applied. This has been resolved. 

1.1.14 Release (4/18/2015)

New Features

  • A configurable option now allows e-mail notification to users when they are eligible for a device upgrade. This feature is turned off by default. (Feature 1197)
  • The administrator dashboard now shows 10 active assets by default, instead of the previous default of 3. (Feature 1187)
  • An additional approval link has been added at the top of the dashboards for users who have permission to approve requests. (Feature 1188)
  • The request approval screen and e-mail now show the requesting user’s segment and group. (Feature 1053)
  • For customers who have Vox Control activated, e-mailed Wireless Expense Management (WEM) reports have empty columns hidden. Previously, columns which had no data showed “0” in each field. (Feature 1172)

Bug Fixes

The following defects have been addressed in this release:

  • Defect 1163 – Custom fields are not editable on user info screen | Previously, custom user fields were displayed, but could not be updated. Now, these fields are editable. This is particularly important for customers who manually manage users, rather than automatically uploading a user file. 

1.1.13 Release (3/21/2015)

New Features

Nicknames for Active Assets

Asset Combinations can now be given a custom name. This is useful when a user has several devices or when an administrator manages devices that are not associated to a single person.

Now it is possible to label an active device as “International Loaner”, “Kiosk 5” or “Truck 10 Tablet”. This new label can be modified by clicking Manage My Device for the desired item and clicking Create a Nickname.

New “Redirect” Flow

In addition to the existing order flows, a special purpose flow has been added. The new order flow sends the user to a configurable URL when clicked. The redirect flow has a configurable name and shows in the section, Other Service Requests.

This can be used by administrators to direct users to company resources or vendors not managed within the system.

Additional Features

  • If the selected options result in an empty report, a ‘no data’ message is displayed. Previously, the report looked empty which lead to confusion. (Feature 1140)
  • An animated loading image now shows while reports are being generated. (Feature 1137)
  • E-mailed Wireless Expense Management (WEM) reports now include the company name and user ID’s. (Feature 1134)

Bug Fixes

The following defects have been addressed in this release:

  • Defect 1090 – Only 42 WEM reports emailed | Only the first 42 Wireless Expense Management (WEM) reports were being e-mailed to some customers with many levels of employee hierarchy. This has been resolved.
  • Defect 1142 – Admin cannot mark order as ‘complete’ | Customers without ticketing integration were not able to move ticket to complete status through the UI.
  • Defect 1147 – 500 error when cancelling a line of service | Cancelling a line of service intermittently resulted in a 500 error.
  • Defect 1151 – Inactive users don’t show on the ‘Manage Users’ page | Reactivating inactive users was not  possible because they were missing from  the ‘Manage Users’ page. Administrators  are now able to see all active and  inactive users.
  • Defect 1148, 1145 – Updating the LOS table does not affect liability of the asset displayed in the site. | When porting a line of service out of the corporate account, the line of service would not  witch liability from corporate to personal. In some other situations, personally liable lines would display as corporate-liable. The underlying issue for both items has been resolved.
  • Defect 1144 – ‘Port Corporate Number to New Corporate Carrier’ does not allow updating data | After the service request has been fulfilled, the tech or administrator completes the request by filling in the information that has changed. Previously, the hardware number and phone number could not be updated.
  • Defect 1162 – Orders have incorrect feature and accessory text when none are selected | For accessory details the text “No Features Selected” was displayed and vice versa. This has been corrected.
  • Defect 1165 – Approval page not displaying info when user was created without a manager | Due to the way that user info was being
    stored, this effected users who only had a manager added later. This no longer occurs. 

1.1.12.1 Release (2/14/2015)

Bug Fixes

The following defects have been addressed in this release:

  • Defect 1131– Search field doesn’t reset | Previously, the search field would remain even after navigating away from the dashboard. Now, the search field is reset when returning to the dashboard.
  • Defect 1090 – Only 42 WEM reports e-mailed | Only the first 42 Wireless Expense Management (WEM) reports were being e-mailed to some customers with many levels of employee hierarchy. This has been resolved.
  • Defect 1057 – Enter key prevents order submission | Multiple paragraphs in the reason or comments fields prevented orders from being submitted. Now, pressing the enter key to insert a carriage return is allowed.
  • Defect 1037 – Carrier filter doesn’t reset | The carrier filter now resets when an administrator wants to order on behalf of a user. When the administrator made an order for one user, then switched to another, the available carrier options would still be filtered for the first user.
  • Defect 1142 – Status not update-able | Administrators with the “Procurement Order Management” permission are now able to update the status of an existing service request. This is used to close orders that are worked manually. 

1.1.12 Release (1/24/2015)

New Features

Additional Filters for Package Selection

When a Service Request requires the user to choose between available packages, filters appear at the top of the list. New filters have been added to aid in quickly choosing the user’s preferred package. Like the existing filters, these filters can be configured to be present or hidden.
Now, the list can be filtered by manufacturer and on whether the package is considered to be standard or non-standard. Previously, users could filter on carrier, device type and operating system.

Additional Features

  • Device color and storage size now appear on the Order Details page. (Feature 1098)
  • Service Request now available in French: Port my Corporate number to Corporate Carrier and get a New Device (Feature 1112)

Bug Fixes

The following defects have been addressed in this release:

  • Defect 1124 – Reason for Request and Order Notes were not being saved for some service requests, but are now working as intended. Service requests known to have been effected include:
    • Cancel my Line of Service
  • Order Accessories
  • Swap my Device
  • Defect 1099 – Changes are now saved when an administrator edits a user, even when the user’s address isn’t modified.
  • Defect 1109 – Creating an asset is no longer skipped when an admin or manager changes and order to ‘Complete’.
  • Defect 1114 – When a user has no manager listed, viewing Order History no longer results in an error page. 

1.1.11 Release (12/06/2014)

New Features

E-mail Notification for User Changes

Keeping user information up-to-date can be a daunting task. In order to assist in managing changes, e-mail notifications can be generated when information about any user changes. If enabled, this feature will send an e-mail when any of the following values change:

  • Employee ID
  • First, middle or last name
  • E-mail address
  • Contact phone number
  • Manager
  • Primary cost center
  • Primary segment (for allowable packages)
  • Permission group

Periodic User Agreement Display

If corporate policy dictates that a user must agree to the terms of a BYOD or corporate mobility program, a user agreement can be displayed upon login. Now, there are two options for how this can be configured:

1.  The agreement message can be displayed at every login (existing option).

2.  The message can be displayed once per year, or at some other configured interval (new option).

Customizable Support Footer

In addition to the existing footer, a secondary footer can now be enabled to display custom support information. The new, optional footer can be configured to contain any combination of an e-mail address, a phone number and custom text.

Emphasized Upgrade Eligibility

It is now more obvious to users when they are eligible for a device upgrade. On the “Manage This Device” or “Asset Detail” page, the text is bold when the user is eligible. If the user is not yet eligible, the text is red and bold.

No Packages Notification

If a user’s primary segment has no active packages associated, configurable text can now advise them what steps to take next. This text is displayed when trying to select a package during an order (e.g. activating, upgrading or purchasing a new device).

This is particularly useful when the user needs to request action by a manager or plan administrator before proceeding.  Previously, no options or instructions were displayed.

Additional Features

  • The “remember me” check box on the login page now stores the user id, instead of keeping a user logged in. (Feature 1036)
  • User ID can now be used for SSO, as an alternative to the user’s e-mail address. (Feature 909)

Bug Fixes

  • Defect 1086 – Special symbols are no longer listed as a required element of a new password. Previously, special symbols were listed as required, but were not enforced.
  • Defect 1091 – The payroll deduction report displayed the standard price, even when a device with greater storage capacity was chosen. This report now shows the correct price.