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Full spectrum administration services that let your IT staff focus on more strategic initiatives

Many mobile innovations are stalled or fail because IT resources get bogged down with the weight of managing current mobile infrastructure support needs. Now with Vox Admin you can take advantage of our fully hosted, outsourced management offering or use our resources as an escalated support service for your internal IT team when the need arises. This flexibility enables you to know you have the extra bench strength you need at your disposal at all times.

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CUSTOMER PAIN POINTS
We need to ensure maximum up time for our mobile infrastructure

Mobile connectivity is imperative to your end users and organization. Vox Mobile architects provide 24x7x365 monitoring of your environment, as well as the patches, upgrades and configuration needed to ensure that your environment is always available.

We need assistance in supporting our EMM software and keeping it up to date

Mobility is changing rapidly. The typical EMM provider has 10 releases in a year. Your line of business is constantly finding new applications they want to leverage. Your Application Factory is cranking out apps at record speed. All of these changes require constant modifications to your EMM. Vox Mobile architects provide the guidance needed to ensure your environment continues to meet the needs of your organization. Best of all, we also do all the heavy lifting!

We need a primary interface acting as a Project Manager for our broad IT team

Dedicated Engineer that handles operational escalations while assisting in troubleshooting and Root Cause Analysis. Proactively monitors and opens support incident tickets, on your behalf.

The Vox Admin Process

With Vox Admin, you will see usage trends, projected usage for growth and new apps, carrier and technology advancements to build a spending plan while incorporating control points and potential changes.

Plan

Vox Admin managed service starts with a complete assessment of your mobile server environment, technologies and configurations. We’ll apply industry best practices to outline the spectrum of administration services and resources required to support your IT staff or take over the admin role completely.

Deliver

Vox Admin leverages the Vox Encompass platform which provides an open framework to manage and monitor all the components across your mobile infrastructure, 24/7. You’ll have dedicated experts and automated tools on the job managing security, advanced EMM configurations, BYOD policies, service packs and version upgrades, incident response and escalation, apps and content control.

Improve

A critical benefit of the Vox Admin service is the valuable insights you’ll gain visibility to. We’ll analyze key metrics to provide recommendations on security improvements, policy changes, configurations, capacity, redundancy, licensing, and more. You’ll have a fully informed, objective perspective on how to make improvements that can increase system performance and result in potential savings.

vox admin

Key Capabilities:

  • 24/7 monitoring and management of EMM servers
  • Response and escalation to your EMM OEM
  • Bundled instance management and support
  • Agnostic advice and single support process
  • Corporate app store management
  • Personalized support from dedicated Enterprise Technical Service Manager (Vox ETSM Offering)
  • Secure test environments
  • Single sign-on and advanced configuration services
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  • Request a Demo

    Thank you for your interest in Vox Mobile. We’ll be happy to walk through our Mobility Management solution offerings with you.