Consolidated EMM Technologies After Acquisitions and Increased User Satisfaction
As a result of several acquisitions, this large financial institution was supporting three different EMM platforms. The IT staff was challenged staying current with EMM software updates and thus end user satisfaction suffered considerably.
The financial institution engaged Vox Mobile’s administrative services to support the current, multi-EMM environment. Leveraging the decade of experience the Vox Mobile team has in supporting all the Gartner recommended EMM platforms, the institution was able to address its immediate support needs and get assistance in selecting one platform for its go forward plan.
Vox Mobile was able to increase employee satisfaction by achieving a 93% first call resolution support level. And after helping the firm standardize on a single EMM platform, the financial company was able to reduce its hardware and software costs.
Insurance is a 24/7, mobile business. This industry leader’s mobile workforce relies on a wide variety of mobile devices for servicing customers, selling, adjusting, and conducting timely inspections. The company needed to ensure its mobile professionals are equipped at all times with the right tools and access to the right information delivered in a highly secure and reliable environment.