Networking and Telecommunications Multinational Equipment Company

Global Deployment and EMM Support for over 60,000 Devices

Challenge:

This networking manufacturer was in the need of assistance in implementing, deploying and ongoing support for its new EMM platform to more than 60,000 global users.

Solution:

The company selected Vox Mobile to help implement its EMM platform and the ongoing server administration services. The Vox Mobile team also worked with the networking and telecommunication company on a proof of concept initiative which quickly progressed into a full project plan. The plan encompassed a clear roadmap for migration, deployment and support of its global users to a single platform which resulted in increased efficiencies, lower costs and higher user satisfaction.

Insights:

Vox Mobile provides end user support to the company’s global workforce and has achieved a 93% first call resolution level. Outsourcing support to Vox Mobile has enabled the manufacturers internal IT staff to focus on more strategic initiatives while safely ensuring the mobile needs of its employees are well taken care of.

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