NE Ohio Broad-Based Hospital Group With Deep Roots in Academia

Arming Providers with HIPAA Compliant Content While Enhancing Patient Experience

Challenge:

The large hospital group had the need to provide its doctors, nurses and employees with access to sensitive information via mobile devices. The significant hurdles the organization faced was to ensure HIPAA compliance while providing ease of use to help deliver on enhancing patient engagement and meaningful use at the same time.

Solution:

The Ohio-based hospital has partnered with Vox Mobile for ongoing mobile management services and for special projects for more than 7 years. Vox Mobile has helped evaluate EMM platforms for the healthcare provider and facilitated multiple migrations. The Vox Admin offering provides remote instance administration for all EMM instances across 3,000 devices. Vox Mobile will also help deploy a new mission critical application which is designed to empower the end-user to make life altering decisions at the palm of their hands. This new application deployment will expand the number of mobile devices for the hospitals to more than 20,000.

Insights:

Through this strategic partnership, the hospital group has been able to achieve its vision for breakthrough in mobility innovation while managing the security and compliance complexities inherent to healthcare. The real achievement is delivering an exceptional end user experience in the face of these complexities.

Due to the size and velocity of operations at this large health system, the organization ruled out BYOD due to the fact that the variability of devices would make it extremely difficult to manage compliance and security needs. As they decided to standardize all their clinicians on a single mobile platform, the healthcare leader faced the challenge of deploying 7,000 devices in the three month window the carrier granted them to upgrade.

Global pharmaceutical business operations are complicated and highly regulated. This global pharmaceutical company constantly invests in improving and expanding its use of mobile technologies, but wanted to limit the impact mobile initiatives would have on the IT headcount and telecom costs. However, with a distributed workforce and a diverse set of operations and regulatory requirements, the company would require deep technical expertise, operational experience, and the tactical capacity to respond to its rapidly changing global environment.

The multinational pharmaceutical company found it impossible to maintain mobile cost optimization with so much variability in carrier plans. The company was searching for a way to efficiently keep up with analyzing constant changes in carrier plans and assessing the company’s mobile use to eliminate unnecessary costs.

This home healthcare provider had an extraordinary opportunity to improve patient care in a highly efficient manner if it was able to deploy and support its care providers with mobile devices and applications. The company needed to ensure that it could support the continuum of care for its home service delivery.