Nation’s Largest Outdoor Specialty Store

Deploying, Managing, and Supporting Tablets to More Than 175 Stores

Challenge:

This market leader had a business critical need to ‘save the sale’ that would otherwise go to a competitor. Consumers would frequently come into their store in order to view and handle desired merchandise, only to price shop from their mobile device, leave the store and order online from a competitor.

Solution:

Vox Mobile deployed more than 400 tablets to just over 175 stores, allowing sales associates to ‘save the sale’ by real time price matching competitor’s prices. Customers who planned to purchase the merchandise elsewhere now purchase directly from the sales associate’s tablet. Vox Mobile’s Admin solution ensures the tablets’ EMM solution is running at top efficiency, while the Assist service provides 24/7 support should an issue arise.

Insights:

In addition to the ‘save the sale’ initiative, these tablets have nearly replaced all cash registers nationwide, while significantly increasing the customer experience. Moreover, commission-based sales associates appreciate the reduction in transaction time, increasing overall revenue by 15%.

The retail chain credits Vox Mobile with flawless execution of the ‘save the sale’ initiative with plans to partner on future initiatives, to include a customer queuing initiative in which personal registration for the purchase of fire arms is done via a mobile kiosk as well as a loyalty rewards program.

This leading casino-entertainment provider understood the efficiencies gained by leveraging mobile applications. Unfortunately, their vision of breakthrough innovation fell short without a streamlined approach to application management. End user experience was negatively impacted when multiple departments were required to manage the applications, leaving room for numerous failure points.

This leading casual dining restaurant company wanted to transform their image and become the trendsetter for the millennial generation. Looking to combine the fast food and sit-down dining experience, they needed to reduce the resources required to order, deliver and collect payment in their restaurants. Under their current model, these processes required human interaction at every stage, leaving the door open for inefficiencies, human error and a poor user experience.

This hospitality giant faced many challenges in managing one of the largest fleets of WIFI-based devices and a largely mobile-enabled workforce. The complex environment includes high device velocity, wide variety in types of mobile users (both employees and guests), shared versus personal devices, high device wear and tear, and a very low adoption rate of its BYOD policies.

Delivering a great customer experience is the #1 priority at this popular restaurant. With a menu that has over 300 items and seasonal menu changes, staff training is critical to delivering a great dining experience. With concerns about overwhelming its staff, store leadership were on a mission to provide them with training in a user friendly way.