Leading North American Distributor of Metalworking and MRO Products and Services

Fueling Productivity of a Tech-Adverse Workforce Through Mobile App Deployment and Support

Challenge:

Keeping mobile field workers connected and focused on their jobs is key to maximizing productivity. With an expanding set of mobile applications designed to improve workforce productivity and customer relationships, the industrial distributor and largest MRO U.S. supplier needed expertise and capacity to support its changing needs.

Solution:

By embracing Vox Mobile’s complete mobility management services, the distribution company has been able to successfully deploy new mobile applications and support a tech-adverse workforce. This digital transformation is helping improve the company’s financial performance and deepen its customer relationships. Vox Mobile Deploy services expedite hardware replacements and the 24/7 expert end-user and systems support has ensured a superior user experience. Vox Mobile has also helped optimize carrier contracts and leveraged its Encompass platform to automate workflows and integrate information across the distributor’s security, identity, compliance and financial systems.

Two companies that were looking for better ways to impact their efficiency and bottom line. Their tools and processes needed to be enhanced in order to optimize operations.

This networking manufacturer was in the need of assistance in implementing, deploying and ongoing support for its new EMM platform to more than 60,000 global users.

This market leader had a business critical need to arm its sales with mobile applications that would provide retail space availability to optimize product placement in various retails stores. The company had commissioned a third party to develop the specialized application for their retail stores, but after a year they were unable to achieve the application or end-user experience they wanted.

A global supplier of industrial materials and tooling had high expectations for achieving breakthrough innovation with mobility. However, the company didn’t want to have to take on the significant burden of managing the complexity of a mobile infrastructure and maintain the expertise required in such a rapidly advancing technology.