Large Health System Based in NE Ohio

Managing Large Scale Device Deployment When Life Depends on It

Challenge:

Due to the size and velocity of operations at this large health system, the organization ruled out BYOD due to the fact that the variability of devices would make it extremely difficult to manage compliance and security needs. As they decided to standardize all their clinicians on a single mobile platform, the healthcare leader faced the challenge of deploying 7,000 devices in the three month window the carrier granted them to upgrade.

Solution:

The Vox Deploy services provided the scale needed to deliver on the hospital’s challenge. Vox Mobile provided a dedicated device deployment support team of 26 experienced individuals. This device deployment team successfully managed the full-scale deployment which covered over 24 different locations. The Vox Mobile architects were responsible for backing up current devices, restoring data on the new phones enrolling each device in the EMM platform, ensuring all carriers were working – and all with ZERO physician downtime! Another unique challenge about this mobile deployment is that these were the first ever carrier-supported DEP devices in the U.S.

Insights:

Vox Mobile provides on-going device deployment support for the clinicians, including device and latest technology upgrades which has significantly improved end-user satisfaction. On many occasions, Vox Mobile has gone above and beyond the call of duty to support the hospital’s mobile users. In one instance, a Vox Mobile agent even provided a wakeup call for a physician when his device needed replacement over night.

Global pharmaceutical business operations are complicated and highly regulated. This global pharmaceutical company constantly invests in improving and expanding its use of mobile technologies, but wanted to limit the impact mobile initiatives would have on the IT headcount and telecom costs. However, with a distributed workforce and a diverse set of operations and regulatory requirements, the company would require deep technical expertise, operational experience, and the tactical capacity to respond to its rapidly changing global environment.

The multinational pharmaceutical company found it impossible to maintain mobile cost optimization with so much variability in carrier plans. The company was searching for a way to efficiently keep up with analyzing constant changes in carrier plans and assessing the company’s mobile use to eliminate unnecessary costs.

This home healthcare provider had an extraordinary opportunity to improve patient care in a highly efficient manner if it was able to deploy and support its care providers with mobile devices and applications. The company needed to ensure that it could support the continuum of care for its home service delivery.

The large hospital group had the need to provide its doctors, nurses and employees with access to sensitive information via mobile devices. The significant hurdles the organization faced was to ensure HIPAA compliance while providing ease of use to help deliver on enhancing patient engagement and meaningful use at the same time.