Israeli Headquartered, Multinational Pharmaceutical Company

Carrier Plan and Expense Operation For a Quarter of a Million Assets

Challenge:

The multinational pharmaceutical company found it impossible to maintain mobile cost optimization with so much variability in carrier plans. The company was searching for a way to efficiently keep up with analyzing constant changes in carrier plans and assessing the company’s mobile use to eliminate unnecessary costs.

Solution:

Vox Mobile’s Control services leverages the Vox Encompass platform to aggregate all the required data sources from the pharmaceutical company’s systems and carrier systems to automate timely analysis of carrier plans, mobile usage trends and patterns with actual costs. This delivers critical insights at the point-of-action enabling Vox Mobile to have a full picture on how to make adjustments that maintain optimal mobile spend.

Insights:

With a quarter of a million assets under management, it was invaluable that Vox Mobile was able to provide peer to peer benchmarks for the pharmaceutical company’s carriers, end usage and applications. With this visibility, Vox Mobile was able to make recommendations that save the company $3.5 million in the first year.

Due to the size and velocity of operations at this large health system, the organization ruled out BYOD due to the fact that the variability of devices would make it extremely difficult to manage compliance and security needs. As they decided to standardize all their clinicians on a single mobile platform, the healthcare leader faced the challenge of deploying 7,000 devices in the three month window the carrier granted them to upgrade.

Global pharmaceutical business operations are complicated and highly regulated. This global pharmaceutical company constantly invests in improving and expanding its use of mobile technologies, but wanted to limit the impact mobile initiatives would have on the IT headcount and telecom costs. However, with a distributed workforce and a diverse set of operations and regulatory requirements, the company would require deep technical expertise, operational experience, and the tactical capacity to respond to its rapidly changing global environment.

This home healthcare provider had an extraordinary opportunity to improve patient care in a highly efficient manner if it was able to deploy and support its care providers with mobile devices and applications. The company needed to ensure that it could support the continuum of care for its home service delivery.

The large hospital group had the need to provide its doctors, nurses and employees with access to sensitive information via mobile devices. The significant hurdles the organization faced was to ensure HIPAA compliance while providing ease of use to help deliver on enhancing patient engagement and meaningful use at the same time.