Home Health Software Technologies

Improving Patient Care by Managing the Full Lifecycle of Mobile Devices and Software

Challenge:

This home healthcare provider had an extraordinary opportunity to improve patient care in a highly efficient manner if it was able to deploy and support its care providers with mobile devices and applications. The company needed to ensure that it could support the continuum of care for its home service delivery.

Solution:

The home healthcare provider turned to Vox Mobile to provide full lifecycle management of its mobile devices, applications and server infrastructure. With the resources and advanced systems Vox Mobile has available to support the mobile needs of the company’s care givers, payers and patients has helped improve the quality of care and patient engagement. The company also recognized that Vox Mobile helped make it possible to engage even the least technical-savvy patients so they can take advantage of mobile technology even in the most remote areas.

Insights:

With its advanced support capabilities and tools, Vox Mobile has been able to maintain its 93% first contact resolution rate. This was critical to end-user satisfaction, adoption and reliability with the complex environment of multiple carriers, care providers technologies and systems.

Due to the size and velocity of operations at this large health system, the organization ruled out BYOD due to the fact that the variability of devices would make it extremely difficult to manage compliance and security needs. As they decided to standardize all their clinicians on a single mobile platform, the healthcare leader faced the challenge of deploying 7,000 devices in the three month window the carrier granted them to upgrade.

Global pharmaceutical business operations are complicated and highly regulated. This global pharmaceutical company constantly invests in improving and expanding its use of mobile technologies, but wanted to limit the impact mobile initiatives would have on the IT headcount and telecom costs. However, with a distributed workforce and a diverse set of operations and regulatory requirements, the company would require deep technical expertise, operational experience, and the tactical capacity to respond to its rapidly changing global environment.

The multinational pharmaceutical company found it impossible to maintain mobile cost optimization with so much variability in carrier plans. The company was searching for a way to efficiently keep up with analyzing constant changes in carrier plans and assessing the company’s mobile use to eliminate unnecessary costs.

The large hospital group had the need to provide its doctors, nurses and employees with access to sensitive information via mobile devices. The significant hurdles the organization faced was to ensure HIPAA compliance while providing ease of use to help deliver on enhancing patient engagement and meaningful use at the same time.