Global Industrial Materials and Tooling Supplier

State-of-the-Art Mobility Infrastructure and User Support

Challenge:

A global supplier of industrial materials and tooling had high expectations for achieving breakthrough innovation with mobility. However, the company didn’t want to have to take on the significant burden of managing the complexity of a mobile infrastructure and maintain the expertise required in such a rapidly advancing technology.

Solution:

This manufacturing leader turned to Vox Mobile and our complete mobility management services to manage everything from device procurement and provisioning, to server administration and monitoring, to end-user support and policy compliance. Now, employees in every part of the business are able to take full advantage of advancements in mobile devices, apps and services without waiting for the company’s internal IT resources to catch-up or find the time or budget to respond.

Insights:

Organizations in manufacturing and industrial supply often find it challenging to plan and budget for new technology – even though they aspire for a steady stream of improvements to efficiency, user engagement and customer experience. With the insights Vox Mobile managed services provide, the company has been able to realize incremental investments that can reap quick rewards while reducing the risk and burden of their internal team having to keep up with new technologies.

Two companies that were looking for better ways to impact their efficiency and bottom line. Their tools and processes needed to be enhanced in order to optimize operations.

This networking manufacturer was in the need of assistance in implementing, deploying and ongoing support for its new EMM platform to more than 60,000 global users.

Keeping mobile field workers connected and focused on their jobs is key to maximizing productivity. With an expanding set of mobile applications designed to improve workforce productivity and customer relationships, the industrial distributor and largest MRO U.S. supplier needed expertise and capacity to support its changing needs.

This market leader had a business critical need to arm its sales with mobile applications that would provide retail space availability to optimize product placement in various retails stores. The company had commissioned a third party to develop the specialized application for their retail stores, but after a year they were unable to achieve the application or end-user experience they wanted.