Managing Large-Scale Device Deployment When Life Depends on it
Due to the size and velocity of operations at this large health system, the organization ruled out BYOD due to the fact that the variability of devices would make it extremely difficult to manage compliance and security needs. As they decided to standardize all their clinicians on a single mobile platform, the healthcare leader faced the challenge of deploying 7,000 devices in the three month window the carrier granted them to upgrade.
The Vox Deploy services provided the scale needed to deliver on the hospital’s challenge. Vox Mobile provided a dedicated support team of 26 experienced individuals. This team successfully managed the full-scale deployment which covered over 24 different locations. The Vox Mobile architects were responsible for backing up current devices, restoring data on the new phones enrolling each device in the EMM platform, ensuring all carriers were working – and all with ZERO physician downtime! Another unique challenge about this mobile deployment is that these were the first ever carrier-supported DEP devices in the U.S.
Vox Mobile provides on-going support for the clinicians, including device and latest technology upgrades which has significantly improved end-user satisfaction. On many occasions, Vox Mobile has gone above and beyond the call of duty to support the hospital’s mobile users. In one instance, a Vox Mobile agent even provided a wakeup call for a physician when his device needed replacement over night.