Managing a Mobile Environment to Ensure Superior User Experience Cost Effectiveness
Global pharmaceutical business operations are complicated and highly regulated. This global pharmaceutical company constantly invests in improving and expanding its use of mobile technologies, but wanted to limit the impact mobile initiatives would have on the IT headcount and telecom costs. However, with a distributed workforce and a diverse set of operations and regulatory requirements, the company would require deep technical expertise, operational experience, and the tactical capacity to respond to its rapidly changing global environment.
Vox Mobile manages the pharmaceutical’s entire mobile environment which includes device procurement and deployment, application deployment, server administration, and end-user support. Vox Mobile is also responsible for maintaining a cost effective mobile program and driving continuous improvements in operations and support. The pharmaceutical company’s users have given Vox Mobile exceptional Net Promoter Scores across all lines of support based on the superior user experience and application success.