Net Promoter Score (NPS)

Vox Mobile utilizes an NPS survey mechanism to gauge the loyalty and satisfaction of its customer base.

Vox Mobile’s average running NPS score is +61, which is 38% higher than the overall average of +44.

We strongly believe that we are only as successful and valuable as our end users perceive us – and we’re proud to utilize the industry’s leading customer satisfaction measurement to evaluate our performance – through the eyes of our customers’ end users.  NPS allows us to more accurately monitor end user satisfaction through uncensored feedback, while utilizing the data for coaching opportunities, daily recognition of top performers, monthly incentives, and workflow and process optimization.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.