More than just an IT support services desk, our mobility specialists are equipped to provide 24/7 end-user support for an array of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experiences—with a 98% first-contact resolution rate—while keeping your end users operational anytime, anywhere.
- Multi-lingual support team
- Multiple contact methods, including chat, email, self-service knowledge base, and telephone
- Integration with your current help desk structure
- On-going technical support with escalation processes
- Integrated support of your policies, guidelines, and systems
- Trained agents on the most current mobility solutions
- Reliable and flexible cross-carrier support
- Accountability with monthly, weekly, or daily quality and service level monitoring
Our Desktop Support services provide complete endpoint support services for Windows and Mac desktops as well as virtual desktop infrastructure (VDI), such as VMware Horizon. Customers receive the same level of customer service with top priority first-call issue resolution through multiple contact channels, including chat, email, self-service knowledge base, and telephone. Desktop Support services include:
- Patch management
- Application management
- Security, including antivirus and malware, disk encryption, and web filtering
- Fully remote support
- End-user support, including password resets, incident management, and troubleshooting
Mobile Device Deployment
Nothing can make your end users more unhappy than expecting to have a device that is ready for them only to discover there are more questions than answers—and even more headaches. Our Mobile Device Deployment services cover new installations and configurations, migrations, and upgrades to your existing environment—from hundreds to tens of thousands of devices—all with minimal impact to your end users.
Our support team of experts in our state-of-the-art facilities across the globe, utilize best-in-class processes to deliver customized deployments to fit your unique mobility needs. From device ordering and configuration through logistics management and recycling, our team will work with you to ensure all your specific requirements are met and using our well-defined quality control process—at each stage in the deployment process.
Mobile Device Management
Managing mobile devices across multiple locations and end users requires careful planning and setup. With an effective Mobile Device Management (MDM) solution, your mobile devices work well together, and you can reduce service calls and overall business risk. Our mobility specialists are certified in all leading application technologies with an extensive knowledge base of best practices for a wide array of industries and use cases.
- Provision, configure, manage, support, and secure your mobile devices
- Locate and track devices anywhere in the world real-time or historically
- Proactive alerts and audit reports on device status for policy compliance
- Encrypt data, authenticate corporate access, restrict features, and lockdown devices
- Ensure all systems meet your corporate standards and requirements
- User-based subscriptions so your mobile platform can flex to scale as your business grows
Device as a Service (DaaS)
Never worry about out-of-date devices or being out of step with updates when you have Device as a Service (DaaS) full lifecycle management. When you outsource IT support services to Vox Mobile, recouping your old devices and deploying new ones is done automatically on a planned hardware refresh cycle, so you can be sure you’re getting the latest hardware and software into your employee’s hands.
From managing multiple supplier contracts and complicated agreements to helping you guard against security threats while meeting extremely high user expectations, we help you keep up with your rapidly changing technology needs.
Concierge Support When and Where You Need It
Find out how Vox Mobile can help you reduce support costs, mitigate risks, and improve your organization’s mobile capabilities to drive your business forward.