Financial Services: Mobility - Changing the Face of Financial Services

The financial services industry is reinventing itself, and consumers’ attitudes toward mobile technology are a big reason why. Since 2010, innovative and fast-moving FinTech companies have poured $50 billion into everything from mobile payments to insurance. These digital disrupters are tapping into the “liquid expectations” of customers who compare banks to the no-friction mobile services and products they receive from other sectors (i.e., Amazon, Uber etc.) – and find banks lacking.

Beyond the Basics

Vox Mobile is helping financial services companies keep up with disrupters by taking mobile way beyond the basics of mobile banking, bill pay, deposit and P2P payments.

Leading banking organizations have partnered with Vox Mobile to reduce the physical space of the traditional branch model – taking banking services to where the people are. They do this by arming a new mobile workforce with tablets in hand to serve customers in airports, grocery stores, office buildings, etc. With the ability for consumers to shop for loans and receive financial planning services online, Vox Mobile is also helping financial services organizations plan and manage IT architectures that must interact with anyone, anywhere via mobile B2C, B2B and BYOD connections – in a highly secure environment.

Vox Mobile is on top of exciting mobility trends helping innovation-minded financial services companies achieve impressive new ways to generate new sources of revenue and engage customers through a wide range of channels.

Insurance is a 24/7, mobile business. This industry leader’s mobile workforce relies on a wide variety of mobile devices for servicing customers, selling, adjusting, and conducting timely inspections. The company needed to ensure its mobile professionals are equipped at all times with the right tools and access to the right information delivered in a highly secure and reliable environment.

As a result of several acquisitions, this large financial institution was supporting three different EMM platforms. The IT staff was challenged staying current with EMM software updates and thus end user satisfaction suffered considerably.

How many of you have old smartphones sitting in a drawer or cabinet at your desk? It would be safe to assume many of you do. The establishment of a robust mobile asset management and recovery solution would almost certainly be worthwhile for most organizations. However, such a solution would also be extremely challenging to implement.

Mobile Thought Leaders gathered for an MTL Online event to review the findings of the 2018 Strategy Research. The report itself has been out for a while and has been the focus of many discussions at MTL Live events and elsewhere. Some of those discussions were represented by a panel including Vox Mobile’s Harjot Sidhu joining from Vancouver, British Columbia, VMware VP Jeff Mitchell, in Atlanta and Jim Haviland joining the discussion from Hollywood.

Much of the risk and hassle of enterprise mobility that Mobile Thought Leaders (MTL) have talked about (complained about) over the past 7 years has involved the challenges of managing and securing the hardware throughout its lifecycle.  We talk about security but the projects fail, run over budget, or create embarrassing situations when devices get stuck or fall through the cracks in the life-cycle.

Let us help you drive mobility success.

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