Supporting mobile users takes a village. We’ve got your back.
Mobility has become a critical backbone to business – and end user expectations look more like that of a consumer. Most users just expect mobile to work. Vox Mobile is equipped to provide 24/7 end-user support for a diversity of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experience while keeping your end users operational anytime, anywhere.
Our level of responsiveness delivers the best user experience in the industry. Period.
Valuable mobility content, events and news.
There are many answers to offer, some that you’ve heard ad nauseam (“it’s cheaper”, “we’re the experts”, or “mobility is not what you’re best at doing”) and others you may not have considered (“separating yourself from other companies”, “having a mobility subject matter expert at your beck and call”, and “affords you the ability to implement new technology quickly”).
IT outsourcing goes through phases like fashion. Some will swear by outsourcing, while others remain certain that insourcing is the only way to go, but the prevailing winds shift year by year. For most of IT services, of course, a learned, experienced professional knows that the answer to the outsourcing question tends to be “it depends.” The context of the current moment and the focus of the organization will change over time and will make one or the other more advisable.
Congratulations! You’ve made the impactful decision to incorporate self-service into your company’s support model. I previously touched on the pros and cons of self service in last month’s blog, now it’s time to walk through some top strategies to consider when rolling out your self-service program. I’ve group them into the below 4 categories.
