End User Support.

Supporting mobile users takes a village. We’ve got your back.

Mobility has become a critical backbone to business – and end user expectations look more like that of a consumer.  Most users just expect mobile to work.  Vox Mobile is equipped to provide 24/7 end-user support for diversity of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experience while keeping your end users operational anytime, anywhere. 

98% first-contact resolution rate.

Our level of responsiveness delivers the best user experience in the industry. Period.

Delivering superior end-user support around the clock, around the world.

Key Capabilities:
  • 24/7 service and support team 
  • Dedicated toll-free number
  • Integration with your current help desk structure
  • On-going technical support with escalation processes
  • Integrated support of your policies, guidelines and systems
  • Trained agents on the most current mobility solutions
  • Reliable and flexible cross-carrier support
  • Global support with local knowledge and in-country resources
  • Concierge support services
  • Accountability with monthly, weekly or daily quality and service level monitoring 

Let's Talk Details

Contact Us

  • This field is for validation purposes and should be left unchanged.

Operations Management Resources

Valuable mobility content, events and news.

Maintain a sense of normalcy with the use of mobility solutions to keep remote workforces connected, collaborating, and communicating.

Learn about the top 5 best practices to put into place for a successful MDM migration.

Have you thought about device sanitizing and work-from-home solutions? Learn what to do and not to do to when cleaning your employees smartphones or tablets.