End User Support.

Supporting mobile users takes a village. We’ve got your back.

Mobility has become a critical backbone to business – and end user expectations look more like that of a consumer.  Most users just expect mobile to work.  Vox Mobile is equipped to provide 24/7 end-user support for diversity of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experience while keeping your end users operational anytime, anywhere. 

98% first-contact resolution rate.

Our level of responsiveness delivers the best user experience in the industry. Period.

Delivering superior end-user support around the clock, around the world.

Key Capabilities:
  • 24/7 service and support team 
  • Dedicated toll-free number
  • Integration with your current help desk structure
  • On-going technical support with escalation processes
  • Integrated support of your policies, guidelines and systems
  • Trained agents on the most current mobility solutions
  • Reliable and flexible cross-carrier support
  • Global support with local knowledge and in-country resources
  • Concierge support services
  • Accountability with monthly, weekly or daily quality and service level monitoring 

Let's Talk Details

Contact Us

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Operations Management Resources

Valuable mobility content, events and news.

Join the entire Vox Mobile team as we celebrate our outstanding October 2021 Employees of the Month, the new members of our team and share best wishes for those celebrating birthdays and Vox Mobile anniversaries in November.

Management of telecom expenses has grown exponentially with more employees working from home. And due to growing usage, companies may be spending a lot of money, but not sure what they’re actually spending it on. Telecom cost management is incredibly difficult and it can be very time consuming to consolidate silos of data, allocate and reconcile cost centers, and notice and investigate billing errors.

There are ways companies can save thanks to a key feature of outsourced telecom expense management—visibility. Having an illuminated perspective and insight into all of your telecommunication expenses benefits your business in a number of ways, including helping to reduce your telecom expenses.