End User Support.

Supporting mobile users takes a village. We’ve got your back.

Mobility has become a critical backbone to business – and end user expectations look more like that of a consumer.  Most users just expect mobile to work.  Vox Mobile is equipped to provide 24/7 end-user support for diversity of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experience while keeping your end users operational anytime, anywhere. 

98% first-contact resolution rate.

Our level of responsiveness delivers the best user experience in the industry. Period.

Delivering superior end-user support around the clock, around the world.

Key Capabilities:
  • 24/7 service and support team 
  • Dedicated toll-free number
  • Integration with your current help desk structure
  • On-going technical support with escalation processes
  • Integrated support of your policies, guidelines and systems
  • Trained agents on the most current mobility solutions
  • Reliable and flexible cross-carrier support
  • Global support with local knowledge and in-country resources
  • Concierge support services
  • Accountability with monthly, weekly or daily quality and service level monitoring 

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Operations Management Resources

Valuable mobility content, events and news.

How many of you have old smartphones sitting in a drawer or cabinet at your desk? It would be safe to assume many of you do. The establishment of a robust mobile asset management and recovery solution would almost certainly be worthwhile for most organizations. However, such a solution would also be extremely challenging to implement.

Mobile Thought Leaders gathered for an MTL Online event to review the findings of the 2018 Strategy Research. The report itself has been out for a while and has been the focus of many discussions at MTL Live events and elsewhere. Some of those discussions were represented by a panel including Vox Mobile’s Harjot Sidhu joining from Vancouver, British Columbia, VMware VP Jeff Mitchell, in Atlanta and Jim Haviland joining the discussion from Hollywood.

Much of the risk and hassle of enterprise mobility that Mobile Thought Leaders (MTL) have talked about (complained about) over the past 7 years has involved the challenges of managing and securing the hardware throughout its lifecycle.  We talk about security but the projects fail, run over budget, or create embarrassing situations when devices get stuck or fall through the cracks in the life-cycle.