End User Support.

Supporting mobile users takes a village. We’ve got your back.

Mobility has become a critical backbone to business – and end user expectations look more like that of a consumer.  Most users just expect mobile to work.  Vox Mobile is equipped to provide 24/7 end-user support for diversity of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experience while keeping your end users operational anytime, anywhere. 

98% first-contact resolution rate.

Our level of responsiveness delivers the best user experience in the industry. Period.

Delivering superior end-user support around the clock, around the world.

Key Capabilities:
  • 24/7 service and support team 
  • Dedicated toll-free number
  • Integration with your current help desk structure
  • On-going technical support with escalation processes
  • Integrated support of your policies, guidelines and systems
  • Trained agents on the most current mobility solutions
  • Reliable and flexible cross-carrier support
  • Global support with local knowledge and in-country resources
  • Concierge support services
  • Accountability with monthly, weekly or daily quality and service level monitoring 

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Operations Management Resources

Valuable mobility content, events and news.

Vox Mobile is committed to hiring, training, and maintaining top talent in order to best serve and support our clients and end users. We are excited to celebrate our standout employees for June 2021 and share those who have been promoted to new roles.

Having employees work remote isn’t anything new. What is unprecedented is the number of companies looking to make remote work a permanent model for their organizations. The right virtualization platform enables you to transform your mobile device management without having to start from the ground up or overwhelm your budget.

At the start of the pandemic, many companies were unprepared to support and engage an entirely remote workforce. Now with the tools, technology, and culture in place from working remotely for a year, many organizations are looking at making remote work permanent.