Vox Mobile

End User Support.

Supporting mobile users takes a village. We’ve got your back.

Mobility has become a critical backbone to business – and end user expectations look more like that of a consumer.  Most users just expect mobile to work.  Vox Mobile is equipped to provide 24/7 end-user support for a diversity of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experience while keeping your end users operational anytime, anywhere. 

98% first-contact resolution rate.

Our level of responsiveness delivers the best user experience in the industry. Period.

Delivering superior end-user support around the clock, around the world.

Key Capabilities:
  • 24/7 service and support team 
  • Dedicated toll-free number
  • Integration with your current help desk structure
  • On-going technical support with escalation processes
  • Integrated support of your policies, guidelines and systems
  • Trained agents on the most current mobility solutions
  • Reliable and flexible cross-carrier support
  • Global support with local knowledge and in-country resources
  • Concierge support services
  • Accountability with monthly, weekly or daily quality and service level monitoring 

What's the ROI for outsourcing mobility management?

Complete this interactive ROI calculator and you’ll see the financial benefits of outsourcing some of your mobility management needs to Vox Mobile.
SEE THE NUMBERS

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Operations Management Resources

Valuable mobility content, events and news.

Videos
Vox Mobile: Connecting Employees! Any Time. Anywhere.
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Videos
Operate, Compete, Succeed!
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Educational Downloads
White Papers, Research, and Reports
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Vox Mobile Blog
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