End User Support.

Supporting mobile users takes a village. We’ve got your back.

Mobility has become a critical backbone to business – and end user expectations look more like that of a consumer. Most users just expect mobile to work. Vox Mobile is equipped to provide 24/7 end-user support for a diversity of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experience while keeping your end users operational anytime, anywhere.

98% first-contact resolution rate.

Our level of responsiveness delivers the best user experience in the industry. Period.

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Delivering superior end-user support around the clock, around the world.

Key Capabilities:

24/7 service and support team
Dedicated toll-free number
Integration with your current help desk structure
On-going technical support with escalation processes
Integrated support of your policies, guidelines and systems
Trained agents on the most current mobility solutions
Reliable and flexible cross-carrier support
Global support with local knowledge and in-country resources
Concierge support services
Accountability with monthly, weekly or daily quality and service level monitoring