EMM System Administration.

Around the clock systems support and security monitoring – keeps your mobile enterprise running.

Managing the full weight of your mobile infrastructure support needs.

Mobile technology is now a central part of most business systems. Maximizing up-time and ensuring a secure environment is paramount to delivering on application success and user expectationsThe complexities of infrastructure support and security is placing a growing demand on internal IT resources – taking away from the ability for these resources to focus on more strategic initiatives. 

Whether your mobile applications reside in an in-house or hosted server environment, take advantage of Vox Mobile’s system administration services to reduce the demand on your IT resources, expand your support capabilities and lower mobility costs.

Flexible options to support any mobile environment.

 


 
Outsourced Admin

Offload your mobile infrastructure function to us. You’ll have a team of experts to remotely administer and monitor your company’s servers to quickly resolve issues, implement policies, monitor security risks, and install operating system updates.  

 



Escalated Admin Support

Leverage a skilled IT team with just a phone call or email for added support to your in-house team. Whether you need advice or quick action 24/7 support to resolve a time-critical issue or specific system update initiative, Vox Mobile is here to help. 

 



Corporate App Store Build & Management

Our industry recognized team of mobile experts can partner with your organization to build or manage a Corporate App store. Our expertise spans across multiple device platforms including iTunes, Google Play, Microsoft Marketplace and BlackBerry World.  

Dedicated, deep technical expertise in mobile security, advanced EMM server configuration, support and monitoring.

With Vox Mobile’s extensive System Administration service capabilities, you’ll off-load some of the demand on your IT resources, eliminate the need to add staff or invest in specialized expertise.

Key capabilities: 
  • Personalized Support Account Manager 
  • 24/7 EMM servers monitoring and management   
  • EMM implementation, service packs and full upgrades 
  • Immediate responses and escalation to your EMM OEM  
  • Bundled Instance Management and support
  • Flexibility for changes in number of resources, technologies, and required expertise
  • Agnostic advice on the leading cloud-based and on-site EMM platforms
  • BYOD policy, patch and advanced configurations support
  • Enhanced user experience through Single Sign On (SSO) and advanced configurations
  • Corporate App store build and management
  • Secure test environments

Let's talk details.

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Operations Management Resources

Valuable mobility content, events and news.

There are many answers to offer, some that you’ve heard ad nauseam (“it’s cheaper”, “we’re the experts”, or “mobility is not what you’re best at doing”) and others you may not have considered (“separating yourself from other companies”, “having a mobility subject matter expert at your beck and call”, and “affords you the ability to implement new technology quickly”).

IT outsourcing goes through phases like fashion.  Some will swear by outsourcing, while others remain certain that insourcing is the only way to go, but the prevailing winds shift year by year. For most of IT services, of course, a learned, experienced professional knows that the answer to the outsourcing question tends to be “it depends.” The context of the current moment and the focus of the organization will change over time and will make one or the other more advisable.

Congratulations! You’ve made the impactful decision to incorporate self-service into your company’s support model. I previously touched on the pros and cons of self service in last month’s blog, now it’s time to walk through some top strategies to consider when rolling out your self-service program. I’ve group them into the below 4 categories.