Valuable Mobility White Papers, Research and Reports
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2020 Guide for Picking an MDM
Choosing a Mobile Device Management (MDM) solution in 2020 is a far more complex issue than it was just a few years ago. The way organizations are using MDMs has become much more integrated with other parts of IT, Security and Operations. Read through our guide.
Evolving isn’t easy — remember cloud adoption— but 2020 holds some significant guideposts in helping you on your Managed Mobility Services (MMS) transformation journey. Unified digital workspaces are engaging organizations to lead the charge toward more efficient, user friendly, and secure digital environments. Vox Mobile is perfectly positioned to help navigate your enterprise mobility management journey from start to finish.
2020 Security Checklist: 5 Things you need to be working on
Mobile Thought Leaders (MTL) Research gathers insights from professionals focused on advancing or supporting mobile and digital transformation initiatives. MTL members are always interested in security but the nature of those conversations has evolved over the years from device security to content security and now on to a much more sophisticated stack of technologies and management models designed to address the constantly changing nature of the threats.
The members are largely in agreement that organizations should be addressing the following five areas of security on an on-going basis. These five areas represent bundles of technologies and require cross functional guidance and expertise.
Check out the top 10 device deployment tips – we’ve put together from our Mobile Thought Leader Community. The best part? Access to many examples of deployments – both successes and failures – so you don’t have to go into one of these projects like you are inventing the process. There are best practices for each step and well documented project plans and rationalized timelines so you can be clear with all your stakeholders on the requirements, projected outcomes and costs. Read through our guide.
4 Business-Ending Risks of not Leveraging MDM Software
By now we all know the benefits that Mobile Device Management (MDM) tools provide, including optimizing the functionality and security of corporate mobile devices, as well as BYOD, and increasing efficiency, productivity, and the security of your corporate network.
Still, many businesses hold back from leveraging MDM tools, citing the cost or capabilities of their in-house staff
to monitor and manage the growing number of mobile business devices.
Are your mobility projects caught in the M-gap? Many organizations have experienced projects that fall short or out right fail when infrastructure interferes with the ability to innovate through mobility, collectively, what we refer to as the M-gap. By helping our clients identify their M-gap challenges, we’re able to develop a clear mobility blueprint to overcome these obstacles and execute on their visions. For many companies, Vox Mobile maintains the heartbeat of their entire mobile operations, eliminating costly complications to enable groundbreaking innovation and superior user experience.
Vox Mobile has a deep history of expertise in AirWatch, Workspace ONE, identity management and mobility managed services. Your Single Source Provider for Software Licensing Acquisition, Adoption and Management: Vox Mobile is so much more than a reseller. In fact, Vox Mobile is VMware’s Largest Workspace ONE Managed Service Provider (MSP) capable of offering the most substantial license discounts available to your organization. And should your organization already have a licensing agreement in place, Vox Mobile’s managed mobility services address all aspects of managing your technology, driving enterprise adoption and reducing shelf-ware.
Vox Mobile’s solutions are architected to ensure you’re getting the most out of your VMware solutions.
Interested in further evaluating how VMware Workspace ONE can positively impact your business and modernize your workspace? Connect with a Vox Mobile VMware Specialist by calling us at (612) 213-2600 today.
Achieve a Modern, Fully Digital Workspace Experience.
How VMware Workspace ONE + Vox Mobile Deliver an Easy and Productive Digital Work Experience
It’s indisputable that enterprises are trying to achieve a more modern way of working. The traditional workspace is no longer an adequate environment for productivity in this era, and it hasn’t been since the mass adoption of mobile devices and tablets. Businesses are now highly aware of the fact that a more modern workspace is necessary in order to succeed.
Now is the time to embrace today’s modern approach to work. Download our free e-Book below to discover how to modernize your workspace.
Mobile Provisioning System – Automation and Insights.
Vox Choice is a powerful technology platform built to integrate all the critical systems with mobile related information and automate the management of your mobile programs – putting you in control. From policy compliance to mobile program costs, you’ll have full visibility into your environment.
Cloud-based, Choice provides an open framework to integrate systems, automate processes and deliver critical analytics.
From year to year, is BYOD flourishing or devolving? Are companies establishing effective policies so that BYOD is a productive and safe option for an organization and its employees? These are pressing questions given the pervasiveness of mobility in the business ecosphere and the pressure to improve user satisfaction. Read the latest MTL research report on BYOD to determine where you are at compared to that of your peers.
Strategic Mobility Planning.
Mobility initiatives are jeopardized by a number of challenges. Often chief among them are the absence of organizational alignment and the lack of a comprehensive plan for mobility. This is familiar territory for our mobile architects. They have the experience, tools and proven processes needed to work with your executive team to overcome these obstacles and build a blueprint for your organization’s path to mobility success.
• Blueprint Creation
• Mobility Workshops
• Technical Advisory Services
COVID Education Use Case: How Schools Create Remote-Learning Experiences.
Remote learning is quickly becoming a standard education practice for K-12 and higher education institutions across the globe. However, school districts have been struggling to meet the needs of students learning from home, especially those in underserved areas due to many families not having the right resources such as a computer or adequate access to telecommunications infrastructure.
COVID Healthcare Use Case: Prioritizing Needs to Ensure the Highest Standards of Care.
Healthcare organizations have struggled to keep up with the influx of patients during the coronavirus pandemic. This includes gathering vital information from their visitors and monitoring front-line healthcare workers’ temperatures. Many have needed new tablets procured and expedited quickly or expertise support of their device across their network, in order to provide care for in-person patients and also virtual care to remote patients.
Customer Story: How TravelTab Transformed the Traveler Experience.
TravelTab was challenged with how to scale its business to serve more markets and customers while optimizing traveler experiences.
Vox Mobile Support + VMware Workspace ONE solution helped to:
Simplify Mobile Device Deployment
Provide Efficient Cloud Management
Streamline App Delivery
Automate Security Updates
After partnering with Vox Mobile – for managed mobility services using Workspace ONE, TravelTab is now positioned as a mobility leader in the travel industry, well situated to capture new opportunities as the Internet of Things economy takes shape.
Device Deployments, Configuration and Logistics – at scale.
Professionally managed deployments– that’s what Vox Mobile delivers. We ensure that your resource -intensive device configurations, migrations and logistics are handled without stressing your internal IT resources.
Our state of the art facilities and processes enable us to offer the capacity to procure, provision and deploy devices globally– with speed and precision.
Demands on mobile devices have never been greater, and those demands have been amplified by the stresses of the COVID-19 pandemic. Enterprises have embraced mobility just as consumers have. However, the rapid expansion of mobile adoption strains IT’s ability to deploy, manage and maintain both company-owned and bring your own device (BYOD) assets. In this white paper we address the challenges of endpoint management and offers best practices in eliminating your pain points.
Mobile Systems & Application Management. Economically.
Vox Admin services take significant demand off your IT plate, while ensuring your assets are maintained according to corporate specifications and policies.
You’ll have around the clock resource and security monitoring, while we ensure your mobile operations are at the forefront of technology updates.
Curious about the myriad of reasons someone needs technical support assistance for their smartphone or tablet? We broke them out for you into three common themes across our client base. While we uncovered the most common help desk trends, they only made up about 39% of our overall incidents. Learn about all of them in our Help Desk FAQ.
Expense Management Best Practices and Optimization.
Monitoring and managing the complex factors that constitute mobile spend is a full-time job – one we take seriously. Our Vox Control managed service provides much more than expense reporting. Going beyond the typical Telecom Expense Management solutions, our experience, our people and the analysis of your expenditures, usage trends and carrier contracts allows us to deliver outcomes – versus the traditional approach of presenting you with data that you still have to decipher. Learn more about Expense Management Best Practices.
Financial Institutions Bank on Mobility for Greater Customer Satisfaction
In this paper, we’ll uncover how banks and credit unions are using mobile devices within their branches to improve the customer experience and reinvent value for brick-and-mortar and online. We’ll also discuss how financial institutions are incorporating enterprise mobility management solutions to streamline and reap the profitable rewards of digital transformation.
Financial Services Use Case: Driving Customer Satisfaction.
Even with self-service kiosks in their branches, a national financial institution was struggling to drive customer satisfaction - which was evident in long wait times to see a teller and longer transaction times. After conducting a customer satisfaction survey, the institution discovered that though most patrons liked the kiosks, they preferred to use an actual keyboard over a tablet. Read how they put that feedback into action.
Healthcare Use Case: Consolidation of Mobile Devices Improves the Continuum of Care.
A leading health system struggled with managing and maintaining the variety of mobile bedside monitoring devices used by their nursing staff. Not only did the mobility management of 3 separate devices cause headaches for the IT team, but having to carry around these devices and juggling their use, made it extremely difficult for nurses to find quality time to interact with their patients and provide an attentive, caring experience. Read about their transformation.
Help Desk Support. Whenever. Wherever.
Most IT organizations are not equipped to provide the level of expected user support around the clock. With Vox Assist, you can pass the burden on to us. Our 24/7 global, technical support provides the best user experience in the industry with a 98% first-contact resolution rate.
In our third annual mobile strategy research study, Mobile Thought Leaders (MTL) and Vox Mobile explored the mobility ecosphere to learn where organizations fit, where they’re headed and what challenges and opportunities they’re encountering along the way. Read the full research report to see what the Mobile Thought Leader Community identified as the top 5 trends for 2017.
In our fourth annual mobile strategy research study, Mobile Thought Leaders (MTL) and Vox Mobile explored the mobility ecosphere to learn where organizations fit, where they’re headed and what challenges and opportunities they’re encountering along the way. Read the full research report to see what the Mobile Thought Leader Community identified as the top 5 trends for 2018.
Mobility Fosters Better Patient Care and More Satisfying Experience
In this paper, we’ll discuss how mobile devices have become vital tools for medical
practices and hospitals in delivering better care for their patients—from check-in kiosks
that diminish wait times to mobile devices and BYOD policies that enable providers to
quickly and accurately collaborate and record important patient information. We’ll also
point out how Enterprise Mobility Management (EMM) solutions are key in realizing all
the benefits digital transformation can bring to providing the highest standard in patient
Where does your organization fall when it comes to mobile readiness? A mobile management framework is essential in driving mobile success. Review the Complete Mobility Management Checklist to find out where you compare to that of your peers.
Mobility Solutions Enhance Drug Safety Through Innovation
In this paper, we’ll explore how mobile solutions have improved the efficacy of clinical
research and drug trials—as well as increased operational efficiencies through digital
transformation in drug production and distribution. We’ll also discuss how enterprise
mobility management solutions are making it easy for the pharma industry to realize the
benefits of mobility, without putting added burdens on their IT teams or users.
Pharma Use Case: How an EMM Streamlined a Global Clinical Trial.
A global pharmaceutical company was struggling to stay competitive in the development of new drugs to meet growing patient demand and getting those drugs to market first. Clinical trial feedback data collection was a major hurdle in their ability to gain FDA approval. Their mobile device management system was ill-equipped to optimally manage a magnitude of record-keeping mobile devices dispersed to patients throughout the globe. Read how an EMM solution streamlined their clinical trial process.
The number one concern of our Mobile Thought Leader members is always “Mobile Security.” We believe the biggest challenge IT organizations face is that the old security domain is a thing of the past. No longer are there just the clear delineations of strong gates, firewalls and locked down corporate-owned devices. The delicate balance of user experience and security is paramount in achieving better security to fully support the potential of mobility in delivering on an organization’s corporate business goals. This is new territory for many IT and security professionals. Download the 10 Critical Steps to a More Secure Mobile Environment.
Top 10 Reasons Financial Institutions Bank on Vox Mobile
The financial services industry has had to reconsider its traditional business strategy, moving from being transaction-led
and evolving to a more customer-centric business. Vox Mobile is helping financial institutions transform by leveraging the full
capabilities of their enterprise mobility management (EMM) solutions to bridge the gap between brick-and-mortar branches and providing a fully immersive financial experience.
Top 10 Ways Vox Mobile Empowers EMM for Healthcare’s Digital Transformation
The rapid evolution of corporate-owned mobile devices and BYOD as point-of-care tools creates a challenge for
many healthcare organizations. Vox Mobile helps healthcare organizations get the most out of their enterprise mobility
management (EMM) solutions—from deployment and adoption through support they can count on—to make digital transformation pain free.
Top 10 Ways Vox Mobile Optimizes EMM for the Pharma Supply Chain
As the demand for more life-saving and life-enhancing medications increases, so does the competition for new discoveries and the drive to get to market first. Vox Mobile enables pharma companies to leverage the full capabilities of their enterprise mobility management (EMM) solutions—from accelerating implementation and adoption to providing ongoing management so users always have the most up-to-date apps and tools.
Deploying, managing, securing, and troubleshooting all of these devices have IT teams working overtime. With the surge of devices, mobile device management software (MDM) is a necessity for tech teams to stay on top of growing user demands for accessibility and ease, and business demands for enhanced security and support. Read about the top strengths of Digital Workspaces in the Enterprise.
APDS Partners with Vox Mobile, Delivering Breakthrough Innovation to America’s Incarcerated Population.
APDS turned to Vox Mobile’s enterprise mobility management solutions to help architect and deliver its mobile offerings – from configuration, delivery and monitoring of devices to selection of the right Enterprise Mobility Management (EMM) solution. In addition, APDS outsourced several critical functions to Vox, including:
• Device configuration and tablet deployments
• Client help desk support – both phone and email
• Administration services – 24/7 monitoring of servers and devices
Mobile hyper-connectivity and disruptive market entrants like Apple, Google and Amazon are moving fiercely to transform the energy sector.
Distribution now has a bidirectional flow that will involve broader sets of partners and employees. Competition for customers is frenetic as the Internet of Things promises consumers a world of new options – from using mobile apps to remotely control their energy consumption to eventually controlling their energy sources. While CIOs face intense pressure to innovate in the cloud and generate new sources of revenue, margins are tight and security is an all-encompassing prospect.
Vox Mobile works with leading utilities to develop strategies for the use of mobile apps - in front of and behind the meter - to give a powerful boost to workforce optimization.
Read more to see how mobility is changing boundaries and dynamics in the energy market.
The financial services industry is reinventing itself, and consumers’ attitudes toward mobile technology are a big reason why.
Since 2010, innovative and fast-moving FinTech companies have poured $50 billion into everything from mobile payments to insurance. These digital disrupters are tapping into the “liquid expectations” of customers who compare banks to the no-friction mobile services and products they receive from other sectors (i.e., Amazon, Uber etc.) – and find banks lacking.
Vox Mobile is helping financial services companies keep up with disrupters by taking mobile way beyond the basics of mobile banking, bill pay, deposit and P2P payments.
Read more to see how mobility is changing the face of financial services.
At a blistering speed, transformational changes are taking place in the $2.9 trillion U.S. healthcare industry.
As consumerism, smart devices and the Internet of Things proliferate, there is enormous room for ingenuity and improvement in healthcare.
However, HIPPA compliance, cost pressures, security and the unique needs of a mobile healthcare workforce presents what can seem like insurmountable challenges.
Vox Mobile has been on the forefront of helping market leaders take advantage of mobility in healthcare. From enabling mobility to speeding drug trials, enabling BYOD and secure messaging, to improving in-office patient visits and the continuum of care, to provisioning home health providers at the point of care and inventory management, Vox Mobile is able to help. We develop comprehensive mobility strategies, make technology recommendations, manage large device deployments, provide IT infrastructure and end-user support services.
Read more to see how Vox is supporting this industry in transformation.
Manufacturers contributed $2.17 trillion to the U.S. economy in 2015. If taken alone, this highly competitive sector would be the ninth-largest economy in the world. And mobility is being used throughout it - helping to drive leaner processes, dramatically increase productivity and lower labor costs across the production line all the way to the retail channels. Researchers say mobile apps are saving manufacturers a daily average of 42 minutes per employee, and will change how they stay in touch with their end customer for service and product resale opportunities.
Vox Mobile is helping manufacturers in a wide range of verticals to capitalize on mobility’s ability to efficiently connect people, data and processes. Leveraging the best aspects of the Internet of Things, these businesses are now more fluidly managing their processes to stay competitive and better serve a rapidly changing consumer dynamic.
Read more to see how Vox Mobile is streamlining operations in the manufacturing sector.
In the $5 trillion U.S. retail industry, smartphones are the gateway to commerce – so much so, mobile devices stand to replace credit cards while continuing to aid savvy shoppers in discovery, research, couponing, showrooming and webrooming. Retailers, too, are finding new ways to benefit from mobile devices in an omnichannel world.
Vox Mobile has the experience and resources to help our retail clients fully leverage mobility to achieve a wide variety of goals including increased revenue, workforce productivity and customer loyalty.
Read more to see how Vox Mobile is helping the retailing industry capitalize on mobility's potential.
Mobile technology is redefining how successful businesses operate, compete and succeed. In fact, mobility can become the strategic enabler that drives enterprise transformation, competitive advantage and growth. But getting to that point isn’t easy. Difficult challenges often stop IT’s best mobility ideas from becoming a reality. That’s where Vox Mobile comes in. With core competencies across multiple markets, we develop custom strategies to accelerate your path to mobility innovation.
Read how Vox is accelerating the path to mobility innovation across the industries we serve.
Mobile innovation has redefined how successful businesses operate, compete and succeed. Once a “nice to have,” mobile technology is now considered a critical enabler for business innovation and growth. Every industry is being transformed by mobility, and the implications have been substantial.
Download our white paper to learn why companies fail at mobile initiatives.
Why is it so hard for IT and the Business to work together?
The business is striving for growth and profit while IT gets tasked with limiting cost and risk. Mobile Thought Leaders have been discussing the inevitable problems that arise when Lines of Business or individual departments embark on mobile or digital transformation initiatives without the support or knowledge of the IT department. The reasons for these rogue projects are numerous and the complaints are not unfounded.
MTL members that have made progress on Digital Transformation have also gotten to a better place with internal relationships.
Vox Mobile is also a founding partner of Mobile Thought Leaders (MTL), a global community of more than 2,000 IT and business professionals. MTL is a valuable opportunity for peer collaboration and tokeep pace with emerging mobility best practices.