Providing the highest quality, worry-free deployment, logistics and support service.
From large device or application deployments and EMM implementations, to lost or broken devices, or shared device transitions; end-users have high expectations for smooth resolutions. Many times, these issues represent unexpected waves of demand on IT organizations that are faced with a lack of adequate facilities or capabilities to respond. Vox Mobile was built to bridge these critical gaps for our customers.
With our team of experts and state-of-the-art facilities, we’ve yet to meet a deployment we can’t handle.
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There are many answers to offer, some that you’ve heard ad nauseam (“it’s cheaper”, “we’re the experts”, or “mobility is not what you’re best at doing”) and others you may not have considered (“separating yourself from other companies”, “having a mobility subject matter expert at your beck and call”, and “affords you the ability to implement new technology quickly”).
IT outsourcing goes through phases like fashion. Some will swear by outsourcing, while others remain certain that insourcing is the only way to go, but the prevailing winds shift year by year. For most of IT services, of course, a learned, experienced professional knows that the answer to the outsourcing question tends to be “it depends.” The context of the current moment and the focus of the organization will change over time and will make one or the other more advisable.
Congratulations! You’ve made the impactful decision to incorporate self-service into your company’s support model. I previously touched on the pros and cons of self service in last month’s blog, now it’s time to walk through some top strategies to consider when rolling out your self-service program. I’ve group them into the below 4 categories.
