This networking manufacturer was in the need of assistance in implementing, deploying and ongoing support for its new EMM platform to more than 60,000 global users.
Keeping mobile field workers connected and focused on their jobs is key to maximizing productivity. With an expanding set of mobile applications designed to improve workforce productivity and customer relationships, the industrial distributor and largest MRO U.S. supplier needed expertise and capacity to support its changing needs.
This market leader had a business critical need to arm its sales with mobile applications that would provide retail space availability to optimize product placement in various retails stores. The company had commissioned a third party to develop the specialized application for their retail stores, but after a year they were unable to achieve the application or end-user experience they wanted.
A global supplier of industrial materials and tooling had high expectations for achieving breakthrough innovation with mobility. However, the company didn’t want to have to take on the significant burden of managing the complexity of a mobile infrastructure and maintain the expertise required in such a rapidly advancing technology.
Insurance is a 24/7, mobile business. This industry leader’s mobile workforce relies on a wide variety of mobile devices for servicing customers, selling, adjusting, and conducting timely inspections. The company needed to ensure its mobile professionals are equipped at all times with the right tools and access to the right information delivered in a highly secure and reliable environment.
One of the world’s largest global energy suppliers needed reliable management services to support more than 35,000 globally distributed mobile users located in more than 30 countries. An environment complicated by decentralized systems, divergent teams across a wide variety of geographies and multiple carriers resulted in the lack of visibility to accurately assess and resolve user issues. Global support and the ability to respond to a rapidly changing technology environment was critical to delivering on user expectations.
As the largest electric utility company in North America, this organization is responsible for protecting the grid that services over 5 million customers. Many times, working to restore power outages takes its technicians to remote rural areas during treacherous weather conditions. The company needed a way to ensure it was in constant communication with its mobile workforce while they are in the field.