Global Deployment and EMM Support for over 60,000 Devices
This networking manufacturer was in the need of assistance in implementing, deploying and ongoing support for its new EMM platform to more than 60,000 global users.
The company selected Vox Mobile to help implement its EMM platform and the ongoing server administration services. The Vox Mobile team also worked with the networking and telecommunication company on a proof of concept initiative which quickly progressed into a full project plan. The plan encompassed a clear roadmap for migration, deployment and support of its global users to a single platform which resulted in increased efficiencies, lower costs and higher user satisfaction.
Vox Mobile provides end user support to the company’s global workforce and has achieved a 93% first call resolution level. Outsourcing support to Vox Mobile has enabled the manufacturers internal IT staff to focus on more strategic initiatives while safely ensuring the mobile needs of its employees are well taken care of.
Keeping mobile field workers connected and focused on their jobs is key to maximizing productivity. With an expanding set of mobile applications designed to improve workforce productivity and customer relationships, the industrial distributor and largest MRO U.S. supplier needed expertise and capacity to support its changing needs.
This market leader had a business critical need to arm its sales with mobile applications that would provide retail space availability to optimize product placement in various retails stores. The company had commissioned a third party to develop the specialized application for their retail stores, but after a year they were unable to achieve the application or end-user experience they wanted.
A global supplier of industrial materials and tooling had high expectations for achieving breakthrough innovation with mobility. However, the company didn’t want to have to take on the significant burden of managing the complexity of a mobile infrastructure and maintain the expertise required in such a rapidly advancing technology.