Vox Mobile
Mobile Enabled Training and Support for a Staff over 20,000
Delivering a great customer experience is the #1 priority at this popular restaurant. With a menu that has over 300 items and seasonal menu changes, staff training is critical to delivering a great dining experience. With concerns about overwhelming its staff, store leadership were on a mission to provide them with training in a user friendly way.
The restaurant group engaged Vox Mobile’s full suite of mobility management services in 2013. Vox Mobile has helped the company develop its plan on how to leverage mobile devices in delivery of training content to its wait staff of more than 20,000. Vox Mobile provides 24/7 end-user support every day of the year, device procurement, configuration and deployment of DEP enabled devices. The staff also has access to the self-service portal for trouble shooting and request submission. Vox Mobile also provides billing expense management of Verizon enabled devices and administrative service for the EMM.
The restaurant group feels the partnership it has forged with Vox Mobile has helped them successfully expand its operations to more than 200 locations without any negative impact on its staff or guests. Vox Mobile has become a trusted advisor to the company and working together the future plans are to enable BYOD devices for accessing training content as a way for the users to consume the content when and where they desire.
Managed Mobility Services from Vox Mobile enable restaurants to get more out of their mobility investment and continue serving customers.
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