Vox Mobile is growing with so many new team members and promotions galore. Learn more about this and our February Employees of the Month.

Congratulations to our Employees of the Month for March

Ryan Jacin, Project Coordinator

Ryan began his Vox Mobile career as a Specialist on Procurement Team back in 2012. After three consecutive years as the top performer in Procurement, he moved to the Fulfillment (back then known as Deployment) where he handled some of our largest and most complex clients. Ryan’s unsurpassed work ethic, incredible quality, client-first mindset earned him a promotion to Deployment Team Supervisor in 2020. Ryan’s track record of success in Procurement and Fulfillment made him a natural fit for the Project Management team. His experience and knowledge from those departments ensures integrity in the processes he develops, and the guidance provided. He is easy to approach and always willing to help.

“Ryan has been absolutely exceptional over the last few months, and I don’t see any reason why that will not continue in the future. His work to onboard new deploy customers has been fantastic and ensured a smooth transition to live operations. What has stood out the most is Ryan’s work with deployment projects for AEP, Erie Insurance and Cleveland Clinic. On the surface they seem simple but all three required new processes developed for sending communications, gathering information, and submitting to carriers or our deployment team. Ryan rose to the occasion and took ownership of the work. There were a few minor bumps with the newness of what was being done. Ryan’s ability to quickly identify the problem and adapt the messaging/process has ensured success moving forward. I directly attribute Ryan’s work as having influence on Vox attracting new deployment customers and expanding capacity for existing ones. He sets foundations that foster success for the Fulfillment team taking on new initiatives.Ryan is the gold standard at Vox for personal performance. He is reliable, responsive and understands the importance of details.”

• Steve Bielecki, Project Manager

Zachary Pontello, Technical Support Specialist

Zach is one of our newest employees, as he joined the Technical Support team this past November. In four short months he has made an incredible impression with both our end-users and our internal departments! Zach is a Specialist who really listens and then works to resolve the issue, which is the experience we want all our customers to have.

“Although I don’t know Zachary personally, the level of support he provides our customers is clearly exemplary. He is frequently called out by name in customer satisfaction surveys praising him for professionalism, follow-up, knowledge, efficiency, and going above and beyond. His supervisor, Tracy, also let me know he’s the newest member of her team, making his performance even more impressive. I would have thought he was a veteran! One thing I appreciate about Zachary is the number of compliments from customers who state he took the time to make sure everything was working before ending the call. Zach is showing a proactive mindset when it comes to helping our customers out.”

• Sarah Retza, Customer Success Manager

Steve and Zachary are each eligible for our Q1 Employee of the Quarter, where they will have the opportunity to receive a $200 Amazon gift card (on top of the Vox Mobile apparel they will receive for their February wins).

New Hires

Welcome to our new Vox Mobile team members:

• Robert Dolson, Tier III Technical Support Specialist
• Goreena Goreena, Tier I Technical Support Specialist
• Charles Houze, Fulfillment Specialist
• Allison Kovacs, Tier I Technical Support Specialist
• Douglass Riddell, Tier I Technical Support Specialist
• Gerrett Ritter, Tier I Technical Support Specialist

Promotions

Join us in congratulating these team members who have been promoted:

• Akshay Deepa, Tier II Procurement Specialist
• LaToya Hayes, Tier II Procurement Specialist
• Brandi Lindy, Tier II Procurement Specialist
• Shayna Pittman, Software Developer
• Precious Stewart, Tier II Procurement Specialist
• Shawnee Turner, Documentation Specialist

March Birthdays

Warm wishes to all the great members of our team celebrating birthdays in March. We hope your special day was full of happiness, fun and cheer! 🎂

• Walter Bizzell, Tier I Technical Support Specialist
• Jean Black, Tier II Technical Support Specialist
• Chris Cavalier, Systems Administrator
• Derek Crumbley, Tier I Technical Support Specialist
• Avadhesh Dave, Tier I Technical Support Specialist
• Ernest Mcilwee, Fulfillment Specialist
• Parkirat Preet, Tier I Technical Support Specialist
• Hemangi Rai, Tier III Technical Support Specialist
• Sarah Retza, Customer Success Manager

March Anniversaries

For all those celebrating service anniversaries in March, our entire team thank you for all of the motivation and encouragement you’ve given us throughout the years. May you continue to inspire us for many years to come!

• Vanessa Faia, Tier III Technical Support Specialist – 5 years
• Michelle Mather, Controller – 4 years
• Pete Paras, Chief Executive Officer – 4 years
• Jesse Barksey, Tier I Technical Support Specialist – 2 years
• Prashant Chanda, Tier I Technical Support Specialist – 2 years
• Ravneet Kaur, Tier I Technical Support Specialist – 2 years
• Ryan Lima, Tier II Technical Support Specialist – 2 years
• Laura Gellately, Tier I Technical Support Specialist – 1 year
• Harmandeep Kaur, Tier I Technical Support Specialist – 1 year
• Ampu Sasidharan Nair, Tier I Technical Support Specialist – 1 year
• Payal Payal, Tier I Technical Support Specialist – 1 year
• Jolean Roundtree, Tier I Technical Support Specialist – 1 year

Join Our Team

Are you looking for a career where your hard work is appreciated, and your achievements celebrated? Check out our Careers portal to find out how you can join the Vox Mobile team.