Mobile Device Lifecycle – Reverse Logistics | Mobility Programs

By Matt Cross
Topics: Device Deployments

Traditionally, the lifecycle of a mobile device asset begins with a mobile device deployment project.  These projects typically focus on the management of inventory, configuration, kitting, and distribution of mobile devices from IT into the rest of the business – in a very straightforward manner.   Devices are procured from a carrier or distributor, IT will then configure, kit, and distribute those devices to end-users in the field.  Mobile device deployment projects typically end when the last devices are put into service.

Complexity in Mobile Deployments

Once deployed, managing mobile device assets in the field brings a whole new layer of complexity, especially those processes involving the replacement of failed or damaged devices when IT’s troubleshooting fails.  The amount of complexity in these processes is further increased by dealing with a large remote workforce and/or multiple remote business locations.   Typically, the mobile device replacement process is focused on getting the replacement device into the hands of end-users quickly, to continue smooth business operations and maintain operational efficiencies.   However, what commonly goes overlooked is how to manage the failed assets that remain.

Realize Additional ROI in Enterprise Mobility Programs

Vox Mobile specializes in closing the gap on the reverse logistics processes of failed mobile device assets, helping customers realize additional ROI in their enterprise mobility programs.  Our reverse logistics processes incorporate processes to facilitate the return processing, inventory management, repair or replacement, logistics, and ultimately recover any remaining value in the mobile device asset at end of life. Vox Mobile’s logistics process is summarized in the below diagram.



If your company would rather lease your fleet of devices, then you might want to check out a Device as a Service program.