Take the Guesswork Out of Expense Management

By Patricia Ross
Topics: Telecom Expense Management (TEM)

Taking the Guesswork Out of Mobile Expense Management

With so much uncertainty in business, having predictable control over your mobility spend and the ability to manage your mobile devices are more important than ever. Vox Mobile has helped organizations effectively manage their mobility spend to realize a savings from a couple hundred dollars a month to a few thousand, all adding up to a substantial benefit for their bottom line.

Let’s take a closer look at Vox Mobile’s Telecom Expense Management (TEM) service by answering some of the questions our experts are frequently asked to find out how we can help save you money and provide you with greater peace of mind.


Q: Does Vox Mobile provide cost reconciliation of monthly carrier invoices?

A: Let’s face it, carrier bills are deliberately difficult to read. Taxes, fees, surcharges, regulatory fees, service fees, credits, and proration, to name a few, are all there to make your bill confusing. Our team can help you reconcile these charges so you have a better understanding of where your money is going each month to keep spending under control.


Q: Is there a way we can see everything in one place?

A: Our single-platform online user portal gives you the visibility you need to clearly see your current inventory, review records for omissions and errors, and connect to recurring and one-time invoices to determine the best strategy to optimize your mobility. We can help you collate all your mobility data, perform an audit, and give you a clear view into your current mobility needs and what you will need for the future.


Q: What about allocating our mobile expenses across various cost centers?

A: As mobile devices are becoming more ubiquitous, companies are trying to keep these costs in check by distributing the costs across multiple users so it doesn’t appear that a singular division’s budget is growing out of control. For companies that chargeback expenses to individuals/departments this reporting can be very helpful in controlling and understanding the costs associated with mobility.


Q: What about zero-use reporting for our devices?

A: It’s very common to see Aircards and Hotspots that go months, or even years, without being used. We often see these put into desk drawers and forgotten about. We audit for, and find these devices, coming up with the most cost-effective solution to eliminate the monthly cost of them.


Q: How does Vox Mobile enable us to optimize our mobility spend?

A: Rate Plan Optimization is a key component our mobile support and ensures your wireless services are properly aligned with your business needs. We use our patented technology tests to find the best plan to fit your monthly budget. We also review your usage and costs and work with carriers to facilitate changes in order to achieve identified savings, in areas such as voice services, messaging usage/features, international service consumption, stipend and cost allocation management, and zero-use device cancellation.


Q: What methods does Vox Mobile use for auditing?

A: Unlike old fashioned auditing methods, our validation tests analyze millions of records, identifying exceptions and abnormalities, and providing user-defined access to supporting information and details. Our Carrier Contract Database module makes it easy to automatically and continuously audit rates and terms, billing, service inventory accuracy, market factors, spend and trend variances, utilization, and communication service configurations to ensure you are getting the most for your investment.


Q: Can your team provide proactive auditing and enforcement of our mobile polices?

A: Using Mobile Audit and Resolution, we verify that rates, plans, and features are being billed at the contracted rates. Mobile policies can be enforced a number of ways, including:

  • As part of the mobile procurement path, so users are shown only those devices, plans, and features that they are entitled to see
  • Through end-user usage emails (EUUE) and department wireless summary (DWUS) reports, both of which drive awareness and visibility into a device’s usage and charges
  • On smart devices, in real time, through the configuration and management of your MDM deployment


We have one last question, and it’s for you: Do you have control over your mobile costs? If not, Vox Mobile can help. Managing the complexities of your mobile spend is a full-time job. In a world of multiple carriers, and rapidly changing devices and platforms, Vox Mobile has the systems and expertise to proactively manage your mobility spend.

Our Telecom Expense Management service puts you in charge of your mobile spend and asset investments. No more guessing, no more frustrations, and no more hassles. Find out what we can do for you.