Most Common Challenges in Mobile Device Management

By Bianca Jared
Topics: Mobile Device Management (MDM)

The shift to remote work has brought an increased awareness towards just how much of our day-to-day lives revolvesaround tech.

Companies across all types of industries have shifted to telecommuting due to the pandemic, a development that would have been impossible just a decade or two ago. Many experts even argue that remote working will continue to be the new norm even after COVID-19, which is why it’s no surprise that cybersecurity spending is a huge priority for established corporations and small businesses alike.

Proper cybersecurity protocol is just one hurdle that companies will face when it comes to digital transformation. While laptops and desktop computers have been the de facto tools for remote workers so far, companies who want to continue this digital shift will inevitably have to incorporate mobile devices as part of their operations. To that end, below are some of the common challenges faced in mobile device management (MDM), as well as how to overcome them.

1) Cybersecurity

Simply put, introducing mobile device management into your business means increasing the amount of devices that hackers can potentially exploit. Having an inventory of corporate devices is key to ensuring a zero trust environment, at which point you’ll want to integrate these devices under a unified endpoint management (UEM) system. In the process of creating a stringent cybersecurity protocol, it’s important that users are made aware of what this means for their own privacy. The right MDM solution shouldn’t be able to access user’s local files and messages.

2) Network access

Mobile device management can be a huge benefit for businesses that need to stay connected, but this promise of connectivity can also be a drawback when you have thousands of employees trying to access just one network. The right mobile device management solution will therefore have to minimize propagation delays to ensure that signals can successfully travel from devices to servers and back again. On that note, it’s equally important that signal integrity isn’t sacrificed for speed. The right mobile solutions should therefore be optimized on a granular level, starting with PCB circuit design that allows signals to flow easily.

3) Migration

Migrating to a new mobile device management solution is a process that will inevitably take up some time. Aside from the time it takes to actually set up these networks and install them on user’s devices, there’s also the steep learning curve that comes with any new digital transformation tool. Haphazard migration processes can confuse employees at the best of times and lead to serious work delays. As such, it’s important to reach out to employees early on and prepare them for this shift. You might also want to make sure you plan your migration at a time when your team isn’t too overwhelmed with other projects.

4) App interface and user experience

Accessible app interface can make the migration process a lot smoother. Creating the right user experience may mean running a number of tests prior to the actual system implementation in order to get enough feedback. Of course, you’ll also want to make sure that you’re getting input from employees from various teams that make up your organization.

Mobile device management is a necessary investment for companies who really want to make cybersecurity a core aspect of their business. Understanding the challenges that comes with MDM can help your company plan out the shift and ensure that this tech system remains an asset to your company — not a liability.

Have questions about mobile device management? Whether it’s building a mobile strategyoperationalizing your mobile program, or supporting your end users, Vox Mobile’s team of experts have the answers you need to overcome any mobility challenge.

 

A contribution to voxmobile.com
Authored by Bianca Jared