Expert Server Management & Expert Server Support

24/7 Proactive Management of Mobile Platforms or Enhanced & Expedited Support for System Administrators

With Vox Mobile’s Expert Server Management service you and your organization can enjoy the confidence that comes with having comprehensive, proactive, server environment monitoring by a team of experienced professionals.  Our Mobility Engineering Team and Support Center consist of mobility experts carrying certifications from all major platform vendors and they have been serving and satisfying clients such as you for over six years.

Expert Server Management 

Our Team can monitor and manage your servers, resolve issues, and actively maintain their health and reliable operation. This is a complete management package that will allow your precious IT resources to focus on strategically important matters and ensures the highest level of service for all your users. With expert systems tuned to identify most problems before users notice and expert response, this is a must-have service for any environment where mobility  is mission critical. This service also includes migration and patch services, so you never have to go through the learning curve for another upgrade.

We provide this service to hundreds of mobile platforms regardless of where in the world they are hosted. For as little as $250/month, you can have full 24/7 assurance that your servers are healthy, up-to-date, and being watched over by experts.

Services Included in ESM:

• Remote, real-time monitoring of OS and mobile platform
• Alerting to stakeholders (configurable, multi-path)
• Environment reporting and visibility
• Server administration
• Hot fix, Maintenance Release, Service Pack, and Major Release testing and deployment
• Incident resolution
• Licensing Management

Expert Server Support

When you need it most our BlackBerry® Certified Professionals are Standing By to Help

As the very first RIM Certified Systems Integrator and a BlackBerry® Alliance Elite Member, we understand the mission critical nature of your BlackBerry®
environment. That’s why Vox Mobile has been providing 24 x 7 x 365 Expert Server Support for BlackBerry® environments since 2006 . With over 200 customers and 1,000 BlackBerry® Enterprise Servers supported, Vox Mobile has developed a comprehensive knowledge base and unsurpassed expertise when it comes to troubleshooting issues and ensuring that your mission critical mobile messaging platform is operating at peak performance. As a result, over 95% of our Expert Server Support Customers renew their support agreements with us. With our support centers located in Cleveland, OH and Austin, TX you’ll be assured that your dedicated BlackBerry® Enterprise Server technical support team will always be there when you need it most.

ESS is available for these platforms:

• BlackBerry Enterprise Server
• Good Technology
• MobileIron
• AirWatch

Features of our Expert Server Support service:

• A Flexible and Affordable Support Option for Your BlackBerry® Servers
• The Industry’s Best Dedicated, Relationship-Based Technical Support
• Software Releases; Service Pack Maintenance Releases and Full Version Upgrades Provided
• Web Portal for Incident Creation, Ticket View, and Knowledge Base
• Discounted CAL Program
• Optional Dispatch of a Vox Mobile BlackBerry® Certified Engineer to Your Location for On-site Troubleshooting
• Optional Infrastructure Assessment
• Optional BES Migration Services

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