Wireless Expense and Service Management
Maximizing your carrier relationships
Most organizations overpay for wireless voice and data services by 10-30% due to a lack of oversight, bandwidth or domain expertise to properly monitor wireless expenses. The mission of our WEM program is to provide your organization with a reduction in the total cost of ownership, increased visibility to your mobile assets and management of your rate plan optimization with your choice of wireless carriers. While there are many organizations that will assist with managing your telecom invoices few posses the wireless industry expertise that can help beyond invoice processing the way Vox Mobile can. Our offering provides flexibility and customization. The next time a Telecom Expense Management provider instructs you to fit your needs into their “box” you should choose to call Vox.
Regardless of whether it is the telecom, information technology, or finance departments who is burdened with the management of mobile technologies, the reality is that this is a quickly evolving situation in both the service costs and the way organizations are consuming them.
Vox Mobile’s holistic approach will ensure that you to get the most out of the current rate plans, contracts and carrier relationships in place by working with you and the carriers to optimize your environment through our proven processes.
Vox Mobile has developed carrier service management solutions to optimize and proactively manage the largest component of the mobile IT total-cost-of-ownership (TCO) – wireless services spend. The mission of our wireless expense and service management program is to provide your organization with a reduction in the TCO, optimize service levels, and increase visibility of mobile assets and management of your rate plan optimization with the wireless carriers. While there are many organizations that will assist with managing your telecom invoices, few possess the wireless industry expertise that can help beyond invoice processing the way Vox Mobile can. Since Vox Mobile is carrier agnostic and does not receive carrier commissions for service activations, Vox Mobile takes an unbiased approach to service management that is focused on achieving the objectives of the mobile deployment, IT organization and end-users.
Service Management
Vox Mobile takes a comprehensive view of the wireless service ecosystem and works to ensure that the carriers and services are best aligned with each user within your enterprise. We track all incidents, submitted through our help desk, related to service quality and develop a carrier service report card that is the focus of the quarterly service review which addresses issues, captures credits for noncompliance with SLAs and ensures continuous service improvement.
Vox Mobile’s centralized management of all carrier voice services, data services, usage and assets eliminates waste by making sure that each end-user is aligned with the most efficient set of services.
Vox Mobile’s Service Management Includes:
- Carrier Quarterly Service Review (QSR)
- Service Level Agreement Reporting
- Usage and Policy Threshold Analysis
- Account Hierarchy Setup and Optimization
- Corporate-Liable Users
- Individual-Liable Users
- Rate Plan Optimization
- Feature Optimization
- Directory Assistance Cost Analysis
- International Roaming and Long Distance Analysis
- Credit Identification and Management
- Change Management and Tracking
- Carrier Moves, Adds, Changes and Disconnects
- Service Outage Crisis Management
- Invoice Audits
Enterprise Service Administration
In order for enterprises to achieve regulatory compliance, mitigate security risks and limit excessive service costs, Vox Mobile provides wireless policy and communications enforcement by tracking end-user utilization and flagging cases where the mobile device and service usage is in violation of the corporate policy. Vox Mobile can provide alerts to end-users and administrators to help correct the usage behavior that is out of compliance.
Carrier Partners
Collaboration and Understanding are Critical Traditionally there was some tension between WEM/TEM services and the wireless carriers. Vox Mobile maintains excellent relationships with all the major carriers, collaborating on finding the best value for customers. Working together, we know we can achieve Business Anywhere! Vox Mobile has direct relationships with seven major North American wireless carriers and, through our GEMA partners 18 carriers around the globe.
