Our desire is to provide you with an end-to-end solution for remote monitoring and troubleshooting of BlackBerry Enterprise Servers while using tools to increase visibility and awareness of issues in your environment. In addition we realize that your mobile assets have critical information on them and will help to ensure the security of your data.

Built-in High Availability Process
Our approach to high availability begins with a design process that will leverage multiple BlackBerry Enterprise Servers attached to a single configuration database. This simple configuration allows for quick reaction to server-down scenarios by simply moving users from the down server to a server that is not experiencing trouble. Additionally, stand-by or passive servers can be configured and maintained regularly in the case of a prolonged outage.

Built-in High Availability Tools
By leveraging a remotely installed configuration database, centralized install of the BlackBerry Manager or failover configuration management available in the newest release of BlackBerry Enterprise Server, our certified consultants can design and implement a cost-effect approach to high-availability, leaving you with true “Always Up” service.

Third-party Monitoring Tools
For mission-critical BlackBerry Environments in which downtime has significant, measurable, impact on your bottom line, third-party tools can be purchased and installed which completely automate and simplify the process of service failover in the case of a major or minor outage. Certified Consultants from Vox Mobile will help you evaluate, purchase and implement one of these solutions that will take your high-availability design much further, leaving you with a complete solution for disaster recovery, software maintenance and hardware/software failure transparency to your end users.