Vox Mobile’s Authorized BES Support Services (ABSS) provides comprehensive technical support and software maintenance services for the BlackBerry Enterprise Server (BES) through a flexible, annual subscription based program.

Vox Mobile is RIM certified to deliver authorized support services providing:

Incident support from origination to resolution Constant communication and status updates for incidents BES service packs and minor release software Monthly call and incident metric reports Quarterly review sessions

Severity levels are outlined by Vox Mobile but driven by the level of importance to your organization. Our ABSS offering provides piece of mind by delivering service level agreements for:

• Speed to answer—inbound call
• Speed to answer—inbound email
• BES Support team engaged
• Time to resolution
• Incident status reports