Routine Maintenance
– Daily
Check BES Related Services
Verify BlackBerry Network Connectivity
Check Physical / Virtual Server Resources
Check Messaging Platform Connectivity
Performance Check
Routine Maintenance – Weekly
Asset Inventory Report
Licensing Check
Database Backup (BES Mgmt Only)
Log file Management
Routine Administration
User Additions and Deletions
IT Policy Deployment
Service Book Provisioning
Software Configuration Deployment
Server Customization
IT Policy Creation
Group Template Creation
Software Configuration
Log File Level Changes
Security Customization
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Software Update Deployment
Service Pack Testing and Deployment
Major Release Testing and Deployment
Licensing Management
BES Licensing Sourcing and Fulfillment
New BES Licensing Key Installation
Documentation
Initial Assessment Documentation
Creation and Maintenance
Process Change Documentation
Creation and Maintenance
Environment Change Documentation
Creation and Maintenance
Service Pack Testing Documentation
Major Release Testing Documentation
Problem Resolution Root Cause Analysis
Incident Management
BES Environment Trouble Incident Handling
T-Support / ABSS Case Management
Problem Resolution
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