Mobile Device Services, Wireless Expense Management, Mobile Procurement

Mobile Managed Services

165 million smartphones were shipped worldwide in 2009 and the total subscriber base now exceeds 4.5 billion. Mobility has ceased to be a luxury and it is now an expectation at almost every level of an organization regardless of “who” is responsible for the financial burden of the lifecycle expense. Sales, Field Service, Telecom, IT, or finance departments continue to work through the ever changing landscape from policy, cost and support perspective.

Vox Mobile's holistic approach captures the strategic goals of your organization and then implements a proven process that creates visibility and predictability to your wireless environment while providing service level agreements to ensure consistent performance from our team of experts. We offer a menu of service that can be implemented in their entirety or one at a time. The industry's youth and velocity creates the opportunity for chaos especially as organization work to understand their various options. Vox Mobile's, Mobility as a Service approach allows organization to begin management of their mobile fleet without Capital Expenditures in hardware, software, and large implementation fees.

Mobile Technology Management
Many organizations have their end users calling into their traditional IT Help Desk with an escalation to one individual that acts in an escalated fashion. These situations do not provide for scale, service level attainment, extended hour coverage, or the building of domain expertise. Our Support Center acts as your mobile technical help desk and provides end-user technical support to allow your team to focus on their core responsibilities and leave the headaches to us. Our mobile certified technicians are experts in mobile device management trouble shooting for BlackBerry, iPhones, Android, Symbian, and Windows Mobile. We are available 24x7 to provide your users with a personalized 800 number answered with your company name and supporting policies such that we are an extension of your organization.

Wireless Expense Management
Most organizations overpay for wireless voice and data services by 10-30% due to a lack of oversight, bandwidth or domain expertise to properly monitor wireless expenses. The mission of our WEM program is to provide your organization with a reduction in the total cost of ownership, increased visibility to your mobile assets and management of your rate plan optimization with your choice of wireless carriers. While there are many organizations that will assist with managing your telecom invoices few posses the wireless industry expertise that can help beyond invoice processing the way Vox Mobile can. Our offering provides flexibility and customization. The next time a Telecom Expense Management provider instructs you to fit your needs into their "box" you should choose to call Vox.

Procurement, Configuration and Device Deployment
Whether you support one cellular carrier or ten, our offering drives the adoption of your current mobile policy or one that we assist in the development of to ensure that your end users receive the right device, on time, loaded with the image, applications and IT policy to keep control of your mobile assets. Role based administration, multi level workflow, enterprise reporting, and many other features are included.

Partners