Mobile Device Management, Procurement, Configuration, Deployment, Blackberry Enterprise Server, CommonTime, Windows Mobile, Intellisync

Mobile Device Management
Procurement, Configuration & Deployment

Making sure that your end users get the right device from the preferred carrier with approved corporate applications and required accessories is part of what Vox Mobile provides to our mobile device management clients.

Our team of procurement professionals will place, track and deliver your end user’s order with the correct device regardless if they place it through our online procurement portal or our 24X7 help desk.

Beyond the daily hassles of new orders, replacements and upgrades Vox Mobile can provide broad based roll-outs or carrier refresh programs. Our procurement and fulfillment organizations will work with you to ensure that your corporate policy is followed while providing your end users with the level of service you expect.

Procurement, Configuration & Deployment Services
	Analysis	Device/Middleware Agnostic - BlackBerry Enterprise Server, CommonTime, Windows Mobile, Intellisync Decision Support User Segmentation Pilot Management ROI Measurement Operational Readiness
	Project Management	Single Point of Contact Timeline Management Critical Success Factors Risk Management Communication Plan Project Documentation Carrier Relationship Manager (SPOC)
	Procurement	Order Management Change Management & Tracking Standardization
	Configuration	Standardization Enforcement Device Standard Image Creation Application Load Email/PIM Load Accessory Kitting Policy Distribution Training Documentation Quality Assurance
	Deployment	Distribution Controls Carrier Activation Device Activation; Middleware Integration Standardization Governance Middleware Access
	Post Deployment	Post Deployment End User Support; Ramp Management End User Training; Quick Start, Group Training, Executive Training Customer Satisfaction Survey
	Daily Management	Order Fulfillment Technical Support Center; 24/7/365 Procurement Services; Device & Accessory Activation Services; Voice & Device Carrier Moves, Adds, Changes & Deletes
	Reporting	Deployment Metrics Post Deployment Technical/Procurement Metrics Technical Support FAQ’s Customer Satisfaction Results

Vox Mobile will provide your company with a controlled deployment in a stable environment while enforcing your chosen method for order placement and policy management.

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