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Mobile Device Management - Case Study
Customer saves $300K in the first year through unified governance,
account consolidation, and process improvements.
Business Challenge
One of the largest manufacturers of exterior building products in
North America turned to Vox Mobile for a solution to their ever-growing
cellular expenses that exceeded $1.2 million for 1,100 end users.
The company was looking for a focused outsource partner to manage
their cellular environment and reduce their wireless carrier spend
through consolidation of their accounts and optimization of their
fragmented
policies and procedures. The mission to address spikes in monthly
invoices from carriers and service providers and reduce the overall
operating cost was further complicated with the need to not disrupt
the end users and their daily dependence on mobile communication.
Solution
Vox Mobile analyzed the existing cellular usage data and presented
a plan to consolidate the cellular carriers, reduce duplicate accounts,
bring enterprise visibility and departmental expense allocation, and
remove the tactical burden of handling the procurement and order management
processes, and governance of the cellular invoice review. A historic
corporate cellular spend baseline was established and over the next
four months the implementation process began to obtain the targeted
results.
Results
Vox Mobile consolidated 28 separate cellular accounts that had been
set-up by various divisions and operating departments. Wireless cellular
policies were deployed and enforced via procurement standardization
through Vox Mobile’s support center and procurement portal.
Department expense allocation was delivered to the centralized ERP
system such that each department is appropriately awarded their portion
of the expense while leveraging the aggregate spend of the organization.
Monthly cellular optimization and audit services were summarized and
delivered through dashboard reporting. The company hired a 3rd party
telecom audit firm to validate the first year of savings resulting
with a
documented $300,000 in reduced cellular spend from the previous year.
Vox Mobile is now in year 2 of providing WEM services for this customer.
This growing company has experienced a 30% increase in the number
of voice users. In the same time period, their overall spend has only
increased by 20% by leveraging Vox Mobile’s ongoing account
management.
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Mobile Technology Management
Our programs include project-based
device deployment and mobile
enterprise managed services. Vox
Mobile offers procurement,
configuration, and deployment for
mobile devices and the server
platform technologies that support
them. Our Support Center provides
end-user technical support, end-user
life-cycle management (moves, adds,
and changes), and logistical services.
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Wireless Expense Management
Most organizations overpay for
cellular and wireless data services by
10-30% due to a lack of management
bandwidth or domain expertise to
properly monitor wireless expenses.
The mission of our WEM program is
to provide your organization with an
increase in the level of service, a
reduction in the total cost of
ownership, and an increase in
business visibility into the dynamic
cellular environment.
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Professional Services
Vox Mobile has certified professionals
and technicians to design, implement,
and support mobile server platforms
including technology decision
support, mobile server installation,
server migration, and customized
training events and materials. Our
Solutions team is trained and certified
at the device and server level on
multiple platforms including RIM
Blackberry Enterprise Server,
Microsoft Windows Mobile, Good
Mobile Messaging, and Nokia
Intellisync Mobile Suite.
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