Vox Mobile Insight invites you to share in our Enterprise Mobility expertise. Our webinars, events and news articles cover a wide range of current enterprise mobility topics like Managed Mobility Services (MMS), BYOD programs, mobile security and MDM selection. We offer resources for beginners, administrators, thought leaders and executives and we explain the strategic advantage mobility and connected lives can offer your business.

Vox Mobile can help your business vision through strategic consulting which defines your mobility blueprint and how our on-going support and services can enable complete enterprise mobility.

Webinars Archive

Raising the Bar in Mobile Security

The release of Android ‘N’ raises the security bar for enterprises using the Android platform. During this event, you’ll hear from a panel of experts, who will be discussing the features specific to Android for Work and how they impact user ex

Webinars Archive

Application Development & Deploying Enterprise Apps

Learn how organizations are approaching mobile application development, and how to achieve the trifecta of application development success which includes the support, functionality, and security of Apps.

Webinars Archive

Prioritizing your Mobile Initiatives : The Mobile Maturity Benchmark

Uncover where your organization mobile policy stands, how it compare to your peers, and where you will need to be in 18-24 months.

Webinars Archive

Corporate Owned, Single Use (COSU) Mobile Devices

COSU (corporate owned, single use) mobile devices are quickly becoming an important part of improving operations in many industries, but enabling these devices requires a very different approach to security and configuration.

Webinars Archive

Update on DEP: How to Streamline Mobile Deployments

A look into the next wave of enterprise computing and the new controls and operational modes built into their mobile operating systems.

Webinars Archive

Android brings Security to Work

Android has undergone a number of changes and improvements, becoming the world’s most used mobile operating system with more than 1.4 billion users globally.


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News & Blog

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How the new iPhone may impact BYOD for brands

This week Apple is set to unveil their new iPhone addition. Fans of the brands are already talking about the new offering from the device, but one expert says the new iPhone could also make an impact on businesses. Here's how:

What's Your Company's Enterprise Mobile Maturity Level?

More mature organizations can use mobile to create breakthrough innovation, whereas less mature companies typically struggle just to manage mobile effectively. Generally speaking, there are five levels of enterprise mobile maturity, and a company’s ranking on this scale determines whether or not the organization is fully prepared to innovate

EMM to the rescue: The future of mobile devices and the channel

There are a lot of forces suppressing the enterprise managed mobility market currently, but a downturn in smartphone shipments isn't one of them.

How to determine which maturity phase your business is in

It has been found that organizations with an enterprise-wide mobility strategy demonstrate higher revenue growth and better operating margins. How can brands tell if they're in the Aware, Reactive or Proactive stage?

The Mobile-First Future of Healthcare

Mobile technology has transformed the way people communicate and transact business. Disruptive apps like Uber and Square have enabled entrepreneurs to reimagine business models. But some sectors have struggled to integrate mobile capabilities into their daily operations, and as a result, they’ve faced significant barriers to innovation.

Vox Mobile Closes Strategic Round of Funding

Vox Mobile, the leading provider of complete enterprise mobility solutions, today announced that the company has closed a $6.7 million strategic investment round

Brands: Are enterprise apps for you?

Everyone is talking about apps lately - apps for productivity, apps for shopping, apps to connect remote workers to the company. Which app is right for your company, and how can you tell?

Wearables in the enterprise: Security nightingale or nightmare?

Like it or not, wearables are coming to the enterprise, but what role will solution providers have in ensuring they don't become a security nightmare?

5 Ways to Manage Employee Mobile Usage

Whether your company provides devices to employees or reimburses team members who use their own mobile devices on the job, it’s important to set ground rules and manage expectations.

Vox Mobile Named a "Cool Vendor" by Gartner

Vox Mobile has been named a “Cool Vendor” by Gartner, Inc. for helping clients address key challenges in the digital economy through innovative services and new approaches.

Deploying Mobile Devices Globally Streamlines Clinical Trial Process

Salix believed there had to be a solution to streamline the process of gathering and processing data from clinical trials.

4 Big Issues Affecting Tomorrow's Workplace

Technology has made the workplace entirely different, and at the rate mobile devices are advancing, it won't be long before it completely changes again.

Wearable Security is a Matter of Establishing Standards

With all of this tech coming into so many lives, and collecting so much information about consumers and workers, there is a broad potential for security risk.

Going mobile is just the beginning of the digital transformation process

Moving ahead with a mobility program allows IT to reconsider the existing business model and is the first step toward implementing an IoT strategy

Mobility is bigger and faster than the Internet revolution

Mobility can help you transform your business into a digital enterprise, says Jim Haviland of Vox Mobile. Just don't wait to act on mobility's possibilities, or there might be disastrous consequences.

Vox Mobile Salutes Innovators with Mobility Rockstar Awards

New Program Recognizes Business Leaders Who Use Mobile Technology to Change Industries

Getting to the Productivity Promised Land in the Mobile Era

Mobile complexity is here to stay, and companies that embrace it, and fully harness the power of mobile, can gain a huge competitive advantage.

BYOD enterprise mobility deployment international style

Rolling out mobile devices in a global organization builds upon standard best practices with a focus on the various regions of the organization.

Contract, ROI, and Pricing Model Costs with Vox Mobile

In our continuing series on evaluating MMS providers we will now address questions that focus on the Contract, ROI, and Pricing Model Costs of Managed Mobility Services. In 2014, mobility industry executive Matt East identified 60 questions that companies should ask when evaluating Managed Mobility Service providers.  Finding an MMS vendor that can meet all of your company’s needs can be frustrating.  If your organization is considering implementing an MMS solution for the first time, or looking to switch vendors, knowing which questions to ask when evaluating providers can help.  The following blog series sheds some light on how Vox Mobile, a Gartner-recognized leader in MMS, would answer these queries within the following categories:  
  • Reporting & Analytics
  • Invoicing & Carrier Bill Analysis
  • Daily Account Management, Technical Help Desk, and Customer Support
  • MDM/EMM Support and Technical Integration
  • BYOD Management
  • Implementation & Onboarding
  • Contract, ROI, and Pricing Model Costs
  Contract, ROI, and Pricing Model Costs  
  1. Please describe Vox Mobile’s base pricing model.
Our pricing model is flexible to meet the vast needs of our customers. We offer both ala carte options and bundled options based on your needs.  
  1. Are there additional costs for any of Vox Mobile’s services or consulting services?
Any custom work needs to be scoped and our consulting services are incremental. Additionally, customers are allotted a percentage of incidents per month from their end users. This is set based on their current mobility incident volume. If a customer exceeds the allotted percentage of incident volume, they may incur incremental charges.  
  1. Are there any other additional charges that were not outlined or described above? If so, please describe and outline now.
  1. Are there implementation, onboarding or set-up fees?
Yes, but this is scoped on a case-by-case basis.  
  1. Is there a term agreement associated with the length of the contract?
Our standard term is 12 months with a 60 day, no questions asked out clause. We just need 60 days’ notice. We will even help you to migrate over to another provider or operationalize this in-house.  
  1. Can you describe the cancellation process?
We ask for 60 days’ written notice.  
  1. Can I speak with at least 3 references?
We will give you 5!  :)  
  1. What is the typical net hard cost ROI you provide for your customers?
20% to 50% savings depending on several factors including # of FTEs, wireless overspend, weighted salaries.  
  1. How is the hard cost ROI calculated?
We have a business case modeling exercise that we leverage to identify current mobility operational and functional costs and compare that to the wireless savings we can find + what it would cost to do business with Vox Mobile.  
  1. Are any of Vox Mobile’s services outsourced? Which ones?
Not a single one.  
  1. Can Vox Mobile support a custom project through professional services?
Absolutely!  We can provide you with some interesting case studies in which we describe how we’ve done this with many of our clients.  We’re always up for a new challenge!   Vox Mobile has more answers to the 60 Questions to Ask during the MMS Evaluation Process: Previous:  Implementation & Onboarding   Citation: West, Matt. "60 MMS Evaluation Questions.” 24 June 2012. Web

Implementation & Onboarding MMS with Vox Mobile

In our continuing series on evaluating MMS providers we will now address questions that focus on the Implementation and Onboarding stage of Managed Mobility Services. In 2014, mobility industry executive Matt East identified 60 questions that companies should ask when evaluating Managed Mobility Service providers.  Finding an MMS vendor that can meet all of your company’s needs can be frustrating.  If your organization is considering implementing an MMS solution for the first time, or looking to switch vendors, knowing which questions to ask when evaluating providers can help.  The following blog series sheds some light on how Vox Mobile, a Gartner-recognized leader in MMS, would answer these queries within the following categories:  
  • Reporting & Analytics
  • Invoicing & Carrier Bill Analysis
  • Daily Account Management, Technical Help Desk, and Customer Support
  • MDM/EMM Support and Technical Integration
  • BYOD Management
  • Implementation & Onboarding
  • Contract, ROI, and Pricing Model Costs
  Implementation & Onboarding  
  1. On average, how long does it take Vox Mobile to fully implement your MMS solution?
Depending on the services you have selected a typical implementation runs from 45 to 90 days. We sift through a lot of information to ensure all of your requirements are captured and are careful to make sure we have everything reviewed and documented.  
  1. How long did the shortest/longest implementations take? Why?
We have completed some implementations of Assist services within a 30-day period and that is due to the fact the client understood their user base, the devices in their environment and had the right people engaged as part of the team. Some of the longer implementations can take months due to challenges collecting user information and requirements.  
  1. How frequently are implementation meetings conducted?
We always meet at least once a week and will typically have one additional breakout session each week. This varies based on project team availability and timelines.  
  1. Are these meeting virtual or in person?
The majority of our meetings are handled virtually utilizing GoToMeeting.  
  1. How do you know our carrier account information?
At the beginning of the engagement we will work through a letter of authorization process with the project team identifying all existing accounts and working through making Vox representatives authorized users on your carrier accounts. It may also require someone providing us carrier portal access. An introduction to your carrier account manager is always helpful to begin to develop our relationship and to inform them of changes your organization will go through.  
  1. What information do you need about our users?
Depending on the services selected, you will need to be prepared to provide your user names, email addresses, mobile phone numbers and device information if available. If you have opted to utilize our Vox Choice software we will also need to identify your reporting structure for the approval process, cost center, and ability to define which permissions and segments each user falls into. Oftentimes this information can be pulled from Active Directory or an HR database. This can be a challenge, but proves to be very rewarding when clean information is entered into our systems.  
  1. If we don’t have a wireless policy, will you help us create one?
As part of our Vox Architect solution we can help you create a corporate wireless policy.  Having a clearly-defined policy makes the journey easier since having a policy, and being able to communicate that policy, is helpful toward being able to set up our services and support.  
  1. Who configures the approval process within your technology?
If you utilize our Vox Choice software we will work to identify which order flows require approval and which ones do not. As a client, you will need to provide us with details of who the approvers will be.  As part of the Vox Choice configuration we walk through the approval process with you to determine what makes sense in your organization.  
  1. Can we configure administrator rights to specific users and define their role within the technology?
As part of the Vox Choice software you can assign administrators with special permissions.  You can also create additional levels of permissions based on user’s needs. We often see organizations create:  
  • Super Admins who can configure the majority of all items within the software;
  • Directors who can perform many tasks for themselves and for the people who report to them;
  • Managers who may have less permission but can still order on their employee’s behalf; and finally
  • Users who have access to place orders for themselves.
  Each client is different and we help you work through your permission groups and flows to create the best outcome for your environment.  
  1. Will there be overlap of the implementation project team and my ongoing account management team?
Yes, you will work with a Project Manager who will stay involved throughout the duration of your implementation and 30 days post ‘go live’.  At ‘Go live’ Vox Mobile will assign you a Client Experience Manager that will handle ongoing management of your account. If you have selected our Vox Choice software you will also be introduced to a Software implementer that will work with you and the Project Manager.  
  1. Can we meet our implementation project manager and account manager prior to signing a contract?
Potentially.  We assign our Project Managers based on the type of project and their current work load.  If signing is delayed, the assigned Project Manager may change.  
  1. Can we conduct an onsite visit?
Absolutely!  We love visits form our clients and can provide you a personal view of our Support Center and Deployment Center where you can see us in action.   Vox Mobile has more answers to the 60 Questions to Ask during the MMS Evaluation Process: Previous:  BYOD Management Next:  Contract, ROI, and Pricing Model Costs   Citation: West, Matt. "60 MMS Evaluation Questions.” 24 June 2012. Web

BYOD Management with Vox Mobile

In our continuing series on evaluating MMS providers we will now address questions that focus on BYOD Management as part of Managed Mobility Services. In 2014, mobility industry executive Matt East identified 60 questions that companies should ask when evaluating Managed Mobility Service providers.  Finding an MMS vendor that can meet all of your company’s needs can be frustrating.  If your organization is considering implementing an MMS solution for the first time, or looking to switch vendors, knowing which questions to ask when evaluating providers can help.  The following blog series sheds some light on how Vox Mobile, a Gartner-recognized leader in MMS, would answer these queries within the following categories:  
  • Reporting & Analytics
  • Invoicing & Carrier Bill Analysis
  • Daily Account Management, Technical Help Desk, and Customer Support
  • MDM/EMM Support and Technical Integration
  • BYOD Management
  • Implementation & Onboarding
  • Contract, ROI, and Pricing Model Costs
  BYOD Management  
  1. If we decide to launch a BYOD program, will Vox Mobile be able to manage that project?
Absolutely!  At project kick-off, Vox Mobile will assign a project manager that is able to work with you throughout the duration of your engagement.  Generally there are a few key phases you will need to follow:
  • Discovery: Identify who will be impacted
  • Planning: How will you communicate to your users and how will they opt in or out
  • Execution: Who will contact the carriers and complete enrollments
Whether only using our software to facilitate the process, or coupling that with our services to complete the work, Vox Mobile is here to offer expert assistance.  
  1. Does Vox Mobile support current BYOD users?
73% of our Managed Mobility clients have a formal BYOD program.  
  1. How does Vox Mobile support BYOD from a help desk, stipend, policy, inventory, MDM / EMM, technical, and financial perspective?
The only core difference in corporate liable versus personal liable support is around carrier interaction.  When carrier interaction is needed on a BYOD device, Vox Mobile will transfer the end user to the carrier and drop from the call.  All other functions, from general use to specific business applications, are supported by our agents.  Our software platform, Vox Choice, helps you manage policy acceptance, stipend management, MDM enrollment and inventory for your program.
  • Policy Acceptance: Your specific policy is uploaded into the software and end user acceptance is required in order to request connection. The acceptance is date and time stamped and made available to you from an auditing perspective.
  • Stipend Management: At your designated payment interval, weekly, bi-weekly, monthly etc., the software will generate a payment file to your finance team for all eligible and connected users.
  • MDM Enrollment: Vox Choice is integrated with most MDM solutions for auto-provisioning upon request approval. Where integration is not possible, Vox agents can provision users with the purchase of our Vox Assist services
  Vox Mobile has more answers to the 60 Questions to Ask during the MMS Evaluation Process: Next:  Implementation & Onboarding Previous: MDM/EMM Support and Technical Integration   Citation: West, Matt. "60 MMS Evaluation Questions.” 24 June 2012. Web

MDM/EMM Support and Technical Integration with Vox Mobile

In our continuing series on evaluating MMS providers we will now address questions that focus on MDM/EMM Support and Technical Integration as part of Managed Mobility Services. In 2014, mobility industry executive Matt East identified 60 questions that companies should ask when evaluating Managed Mobility Service providers.  Finding an MMS vendor that can meet all of your company’s needs can be frustrating.  If your organization is considering implementing an MMS solution for the first time, or looking to switch vendors, knowing which questions to ask when evaluating providers can help.  The following blog series sheds some light on how Vox Mobile, a Gartner-recognized leader in MMS, would answer these queries within the following categories:  
  • Reporting & Analytics
  • Invoicing & Carrier Bill Analysis
  • Daily Account Management, Technical Help Desk, and Customer Support
  • MDM/EMM Support and Technical Integration
  • BYOD Management
  • Implementation & Onboarding
  • Contract, ROI, and Pricing Model Costs
  MDM/EMM Support and Technical Integration  
  1. How does Vox Mobile support Mobile Device Management (MDM) Or Enterprise Mobility Management (EMM)?
Vox Mobile supports MDM or EMM through our entire solution-lifecycle.
  • From the Investigation phase, where customers identify their needs and compare various solutions;
  • To the Planning phase, where we work with clients to scope-out their infrastructure needs to support the solution for today and the future.
  • Then the Implementation phase, where we will install, configure and test the solution based on the customers’ unique requirements.
  • Once built, tested, and signed-off on, by the customer, we will transition support to the final phase, Ongoing Support and Maintenance.
  1. What MDM’s or EMM’s does Vox Mobile’s team currently support?
Vox Mobile currently supports all of the EMM Solutions contained within Gartner’s Magic Quadrant.  The current list includes; AirWatch, MobileIron, XenMobile (Citrix), MaaS360 (IBM), Good, BlackBerry, SOTI, and Tango.  
  1. Does Vox Mobile have technical integrations with any MDM’s or EMM’s? If so, which ones?
Yes, currently Vox Mobile has technical integration with AirWatch and MobileIron, in our Vox Choice, Mobility Management Software.  
  1. Is Vox Mobile capable of executing and managing a large-scale MDM deployment?
Yes, Vox Mobile is capable of executing and managing Large-scale EMM deployments for all of the EMM Solutions Vox Mobile Supports.  Vox Mobile has worked with clients on new EMM installations and configurations, as well as upgrades to existing EMM environments.  The more complex engagements, that we have been a part of, were migrations from one EMM solution provider to another.  What makes them complex is working to minimize the impact to the end-users.   Vox Mobile has more answers to the 60 Questions to Ask during the MMS Evaluation Process: Next:  BYOD Management Previous: Daily Account Management, Technical Help Desk, and Customer Support   Citation: West, Matt. "60 MMS Evaluation Questions.” 24 June 2012. Web

EMM: Delivering value beyond mobile device management

In the early days of the “bring your own device” (BYOD) era, some IT organisations tried to avoid the issue by simply banning the use of non-company issued devices on the job.

Daily Account Management, Technical Help Desk, and Customer Support with Vox Mobile

In our continuing series on evaluating MMS providers we will now address questions that focus on the Daily Account Management, Technical Help Desk, and Customer Support stage of Managed Mobility Services. In 2014, mobility industry executive Matt East identified 60 questions that companies should ask when evaluating Managed Mobility Service providers.  Finding an MMS vendor that can meet all of your company’s needs can be frustrating.  If your organization is considering implementing an MMS solution for the first time, or looking to switch vendors, knowing which questions to ask when evaluating providers can help.  The following blog series sheds some light on how Vox Mobile, a Gartner-recognized leader in MMS, would answer these queries within the following categories:  
  • Reporting & Analytics
  • Invoicing & Carrier Bill Analysis
  • Daily Account Management, Technical Help Desk, and Customer Support
  • MDM/EMM Support and Technical Integration
  • BYOD Management
  • Implementation & Onboarding
  • Contract, ROI, and Pricing Model Costs
  Daily Account Management, Technical Help Desk, and Customer Support  
  1. Does Vox Mobile have standard Service Level Agreements (SLA’s) for both technical support and your technology?
    • Our standard SLA’s focus on maintaining the highest level of customer satisfaction:
      1. First call resolution – 90%+
      2. Calls answered in less than 120 seconds – 85%+
      3. Abandon rate - <5%
      4. Orders processed same day if received before 3:00PM.
      5. Devices configured and shipped same day if request received before 3:00PM.
      6. We have worked with our clients on customized SLA’s to ensure that their end-users remain our primary focus.
  1. How are technical support calls routed to the MMS provider’s team to ensure a high level of technical support?
    • We receive calls and incidents in a variety of ways:
      1. We provide a dedicated toll-free number for each client’s end-user base
      2. We are an IVR extension of our client’s internal help desk
      3. Incidents are submitted via a customized portal or emailed to a dedicated client-specific email address
  • Each of our support teams have tiers based on skill and customer satisfaction scoring.
  • We are able to skill base route each of our client queues to route VIP end-users to our top support folks, while at the same time ensuring all other SLA’s are being met.
  1. What are the standard help desk support hours?
    • While we are a 24x7 Support Center, our benchmarked data shows that the majority of incidents (including calls) come in during 8:00 to 6:00PM local time. This percentage ranges by client, but is typically 80%-90% of total volume.
    • Exceptions to this norm are application support or a large scale migration (device, OS or MDM).
  1. Is help desk support available 24x7x365?
    • Our Support Desk is open every hour of every day, including all holidays.
  1. Is there VIP level support for our executive team members?
    • We offer a VIP for all clients, which is typically limited to 3% of your end-user population.
    • We provide a separate dedicated toll-free number for VIP’s and limit VIP volume to our highest-skilled employees.
  1. How does Vox Mobile ensure the team supporting my organization is as familiar with our organizational processes and procedures as someone on our internal team?
    • Your processes and procedures are built out during your implementation period by a dedicated project manager assigned to your account. We title this your “Operations Guide”.
    • At 30 days pre ‘go-live’ the project manager will meet with your dedicated Client Experience Manager and our Operations leadership team to review the Operations Guide, deep dive into the mobility needs of your organization and determine the mix of employees to be trained on your account.
    • Our training department then conducts a full onboarding on your account in a classroom environment.
    • Our quality team audits a higher percentage of your calls than normal during the first few weeks of go-live to ensure all processes are being followed.
  1. How many people will be dedicated to supporting my account?
    • This will be determined by the number of end-users supported, the hours of operation, the services we are providing and the historical volume you have experienced before partnering with Vox.
  1. Has the project manager on my account managed similar sized customers?
    • Our project management team has vast experience in onboarding clients of all sizes, anywhere from a few hundred end-users to over 25K end-users.
  1. Please describe your Account Management model in detail.
    • We have a dedicated account management team, collectively, Client Experience Managers (CEMs), who serve as your single point of contact across all lines of business. They are heavily focused on the day-to-day operations of your account, as they work with each of our service delivery teams.
    • They typically work with a dedicated person from each client, although they frequently interact with all layers within your organization.
    • Our communication frequency can vary, as some clients communicate multiple times within the day. Others have weekly and monthly meetings set up, with us presenting all metrics, incident trending, end-user feedback, areas for improvement and industry trending during in-person Quarterly Business Reviews.
  1. Where is your support staff located?
    • We have two Support Centers, one in Independence, Ohio (a suburb of Cleveland) and one in Waterloo, Ontario.
    • We also have set all of our employees up to work from home. This is primarily for disaster recovery and weather purposes, but also serves as a nice boost to employee morale.
  1. Is any of the support outsourced?
    • Vox Mobile handles 100% of English-language and French-Canadian support needs.
    • We are also a founding member of the Global Enterprise Mobility AG (GEMA), a group of 15 mobility organizations that collectively work to provide around the globe support in 17 native languages to mobility organizations. GEMA currently serves 87 countries across 134 carriers to support your global needs.
  Vox Mobile has more answers to the 60 Questions to Ask during the MMS Evaluation Process: Previous:  Invoicing & Carrier Bill Analysis Next:  MDM/EMM Support and Technical Integration   Citation: West, Matt. "60 MMS Evaluation Questions.” 24 June 2012. Web

Wearables are coming to the workplace. Here's where

Vox Mobile's Jim Haviland tells CNBC that smart accessories will show up first where they generate the highest returns

Here’s how to COPE with your BYOD bogeymen

68% of businesses don’t have a BYOD policy in place, but that doesn’t stop employees from taking their work out of the office

Invoicing & Carrier Bill Analysis with Vox Mobile

In our continuing series on evaluating MMS providers we will now address questions that focus on the Invoicing & Carrier Bill Analysis stage of Managed Mobility Services. In 2014, mobility industry executive Matt East identified 60 questions that companies should ask when evaluating Managed Mobility Service providers.  Finding an MMS vendor that can meet all of your company’s needs can be frustrating.  If your organization is considering implementing an MMS solution for the first time, or looking to switch vendors, knowing which questions to ask when evaluating providers can help.  The following blog series sheds some light on how Vox Mobile, a Gartner-recognized leader in MMS, would answer these queries within the following categories:  
  • Reporting & Analytics
  • Invoicing & Carrier Bill Analysis
  • Daily Account Management, Technical Help Desk, and Customer Support
  • MDM/EMM Support and Technical Integration
  • BYOD Management
  • Implementation & Onboarding
  • Contract, ROI, and Pricing Model Costs
  Invoicing & Carrier Bill Analysis
  1. Does Vox Mobile proactively provide a detailed analysis of our mobile expenses? What file formats are used?
Yes. Vox Mobile provides a Billing Analysis for each carrier monthly. This provides all the details of the charges and usage of each line on the invoice, cost and usage trending information, and notifications / action items.  
  1. Can Vox Mobile provide a monthly pooling analysis and reallocate costs to be more predictable?
Yes. Vox Mobile provides the pooling analysis as part of the Billing Analysis excel file created monthly. The charges for each line can be reallocated in any necessary way to spread the cost evenly, as well as make the costs of each line more predictable for each cost center.  
  1. If changes are needed to optimize/adjust the pooling, how are these changes recommended or managed?
These changes are listed as Vox Mobile Action Items, and are submitted to the carrier monthly. Also, they are followed up on with the carrier over the next billing cycles to insure they are completed time.  
  1. Does Vox Mobile analyze zero use and recommend suspension or disconnection? Are these recommendations made at 120, 90, 60 or 30 days?
Vox Mobile does analyze Zero Usage Devices, and provides details for type of device and contract end date for each applicable line of service. The recommendation of suspension or cancellation is typically made after 90 days of zero use, but can be adjusted to any amount of time deemed needed from the client.  
  1. How frequently is the financial analysis completed?
The analysis is completed monthly with each carrier invoice.  
  1. Does Vox Mobile reconcile HR data with carrier data? If so, how frequently does this reconciliation process occur?
Yes, Vox Mobile will reconcile HR data provided by the client, and is typically done so monthly with each Billing Analysis, although bi-weekly updates are also common. Along with the HR information we can reconcile additional information, if provided by the client. Examples of additional information to include: Employee Name, Employee ID, Cost Center, email address, Job Title, Department Name, Manager Employee ID, Manager Name, and Manager email address.  
  1. How does Vox Mobile help minimize the carrier expenses associated with international roaming and usage?
Vox Mobile will suggest Discounted International Voice & Data Plans provided by the carriers based on usage trends of each line of service.     Vox Mobile has more answers to the 60 Questions to Ask during the MMS Evaluation Process: Previous:  Reporting & Analytics Next:  Daily Account Management, Technical Help Desk, and Customer Support     Citation: West, Matt. "60 MMS Evaluation Questions.” 24 June 2012. Web

Reporting & Analytics with Vox Mobile

In our continuing series on evaluating MMS providers we will begin by addressing questions that focus on the Reporting & Analytics stage of Managed Mobility Services. In 2014, mobility industry executive Matt East identified 60 questions that companies should ask when evaluating Managed Mobility Service providers.  Finding an MMS vendor that can meet all of your company’s needs can be frustrating.  If your organization is considering implementing an MMS solution for the first time, or looking to switch vendors, knowing which questions to ask when evaluating providers can help.  The following blog series sheds some light on how Vox Mobile, a Gartner-recognized leader in MMS, would answer these queries within the following categories:  
  • Reporting & Analytics
  • Invoicing & Carrier Bill Analysis
  • Daily Account Management, Technical Help Desk, and Customer Support
  • MDM/EMM Support and Technical Integration
  • BYOD Management
  • Implementation & Onboarding
  • Contract, ROI, and Pricing Model Costs
  Reporting & Analytics  
  1. Does Vox Mobile provide ad-hoc reports? How are they created?
Absolutely – most requests for reports are not as unique as you might think! More often than not if you want some form of a report, we have already done it. If not, we will create reporting that fits your needs. We do this by reviewing the requirements of your reporting by looking at what information you need and the cadence in which you need the reporting delivered. We will then create it and automate it for efficiency and speed of delivery. Do you need to know how many devices were activated every hour? Which end-users called us every day? How many people called in weekly with issues related to their email? No problem.  
  1. Does Vox Mobile provide customized financial reports?
Yes – we have a set of standardized financial reports we provide through our Vox Control offering, but can adjust these to fit your needs.  
  1. Can Vox Mobile allocate our mobile expenses across various cost centers?
Yes, this is a very common ask. As mobile devices are becoming more ubiquitous, companies are trying to keep these costs in check by distributing the costs across multiple users so it doesn’t appear that a singular division’s budget is growing out of control.  
  1. Can Vox Mobile’s expense management solution make our costs more predictable?
It definitely can! In addition to saving money through managing buffers, avoiding surprises on monthly bills is one of the keys to our offering. We work hard to understand minute and data trending with your company to make sure your bills stay predicable and low.  
  1. Does Vox Mobile compare existing carrier contracts to ensure billing is in line with our pre-negotiated rates?
Yes we do – Vox Mobile completes monthly audits to verify that all charges are in-line with your contracted rates.  
  1. Does Vox Mobile provide zero use reporting for all devices and carriers?
Yes, and this is an important factor in managing spend.  It is very common to see Aircards and Hotspots that go months, or even years, without being used. We often see these put into desk drawers and forgotten about. We audit for, and find these devices and will come up with the most cost-effective solution to eliminate the monthly cost of them.  
  1. Does Vox Mobile provide the top users and exception reporting?
Absolutely! The most effective expense management can come from the education of your end users. Knowing who the top users (or abusers) are can help identify opportunities for usage optimization. For example, a video-streaming service, such as Netflix, can use upward of 2.3GB/hour of data – meaning that one movie someone watched on their phone could use over 5GB of data! Helping users understand the cost and consequences of minute/data/international usage can go a long way toward managing your mobility spend.  
  1. Does Vox Mobile provide account detail reports showing cost and utilization for our entire mobility program?
This can be done, however it is not a common ask among our existing customers. Our in-depth set of reports already gives you great visibility into costs. However, we can provide you additional ‘high-level’ reporting to suit your specific needs.  
  1. Does Vox Mobile provide analytical reporting to our cost center managers proactively via email?
Definitely! For companies that chargeback expenses to individuals / departments this reporting can be very helpful in controlling and understanding the costs associated with mobility.  
  1. Does Vox Mobile provide cost reconciliation of monthly carrier invoices?
Yes and you will need us to do this! Let’s face it, carrier bills are deliberately difficult to read. Taxes, fees, surcharges, regulatory fees, service fees, credits, and proration, to name a few, are all there to make your bill confusing. Being able to reconcile these charges is important toward understanding where your money is going each month to better keep your spend under control.  
  1. Can Vox Mobile provide monthly cost reconciliation for all phone numbers based on actual usage?
Of course – an important part of expense management is allocating costs. It’s not fair that other departments would have to pick up part of the bill for one user with thousands of dollars of international charges so we break-out those costs and detail the charges for base plans vs. overages and add-on features   Vox Mobile has more answers to the 60 Questions to Ask during the MMS Evaluation Process: Next:  Invoicing & Carrier Bill Analysis   Citation: West, Matt. "60 MMS Evaluation Questions.” 24 June 2012. Web

7 Ways to Secure Data on Employee Devices

Like it or not, IT professionals are not fully in charge, employees are. Here are some tips that IT managers can use to secure data on employee devices:

Wearable Tech in the Enterprise: ‘Everybody Is an IT Decision-Maker Now’

If you think you have your hands full with the BYOD issue now, just wait until wearable technology pervades the enterprise. And oh, by the way: You won’t have to wait long.

Rapidly Growing Vox Mobile Welcomes New Executives to Team

Vox Mobile Appoints Alan Ackroyd as CTO and Stephen Davis as Regional Vice President

Are We Suffering Mobile Device Overload?

The cost to own multiple mobile devices might surprise you. Should you cut back on your mobile devices to save money?

Vox Mobile Included on Weatherhead 100 List In Recognition of Rapid Growth, Innovation

Vox Mobile was included on the 2014 Weatherhead 100, an exclusive list of the region's most innovative, fastest-growing companies awarded by Case Western Reserve University's Weatherhead School of Management.

Adapting to BYOD and COPE

Our job, as the consulting team at Vox Mobile and a member of the GEMA global consulting network, is to help organizations sort through the increasingly complex world of mobility.  Clients reach out to us with a variety of issues including: governance, cost, operations, strategy, infrastructure, policy, and transformation.  This blog is intended to highlight some of the lessons we’ve learned that fall within the ‘policy’ category. Web EvolutionIn recent years, organizations have been shifting their mobile device policies from Corporate-Owned Business-Only (COBO) environments to mixed personal/corporate use environments.  This mixed environment usually involves Bring Your Own Device (BYOD) or Corporate-Owned Personally Enabled (COPE) or a combination of both.  However, for the purposes of this discussion, it doesn’t really matter which policy approach has been taken. The focus that most organizations have had during this shift has been on the technology, typically infrastructure, such as the Enterprise Mobility Management (EMM) solution, and the devices themselves, such as iPhones.  Some clients have also tackled the increasing operational challenges such as support and acquisition complexities, usually after the fact.  However, most organizations have focused very little on their written end-user policy.  Not only did the shift away from BlackBerry significantly decrease the ability of organizations to enforce policy, but increasing personal use has created new challenges that didn’t exist in the past. Vox Mobile has developed a Policy Inventory Workbook which is the central tool for this popular consulting offering.  With over 90 policy topics, it is comprehensive, and is continuously updated to account for the ever-changing environment.  Through our many consulting engagements, we’ve identified five of the most overlooked, thought-provoking, and most concerning topics for our clients.

First a caveatWe are not lawyers and we are not accountants.  The commentary below is not intended as legal or tax advice.  Clients must always check with their own legal, HR, and accounting department on any policy-related matters.

 1.    Legal discovery of personally owned devices JusticeWith most BYOD programs, this topic is usually not overlooked by clients.  However, the implications are rarely thought through.  Many organizations default to a stance where they have the right to seize an employee’s personal smartphone, or tablet, in the event of a legal matter.  While this may be technically true (again, not a lawyer), it’s important to think through the resulting impacts. First, is it consistent?  What about an employee that uses Outlook Web Access from a home computer?  They can save attachments to their home computer.  Does the organization have the right to seize their home computer?  Isn’t this the same situation as a personal smartphone connecting to corporate email? Secondly, is it necessary?  A majority of corporate data on a smartphone would have gone through corporate servers with evidence of that communication stored there.  Technical measures can be put in place to ensure that corporate data stays in the corporate container of a smartphone.  If absolutely necessary, technology can even be deployed to backup other forms of communication, such as text messages. Finally, is it counter-productive?  It is in the best interest of an organization to encourage BYOD adoption amongst employees that currently do not have corporate-issued smartphones.  For more details on this matter, I suggest our whitepaper “The 5 Best Reasons for Adoption of BYOD” (Click Here)  Overly harsh policy measures will blunt adoption of a BYOD program.   2.    Taxable benefit of reimbursements Tax-FormA vast majority of organizations that explore BYOD must also explore the matter of reimbursement, stipends, or allowances.  This will often necessitate some degree of financial modeling.  If an organization decides to provide a flat reimbursement to BYOD-enabled employees on a monthly basis, let’s say $40, it’s important to determine if this is a taxable benefit.  If it is deemed a taxable benefit and a $40 gross payment is maintained, the benefit to the employee is substantially reduced and adoption will be negatively impacted.  If it is deemed a taxable benefit and a $40 net payment is maintained, the corporate cost of the program would be significantly higher than anticipated.  Unfortunately, there isn’t a clear answer on this matter and our clients take varying stances based on direction provided by their corporate accounting team.  However, the following notice from the IRS from 2011 should shed some light on the matter for your accounting department:  http://www.irs.gov/uac/IRS-Issues-Guidance-on-Tax-Treatment-of-Cell-Phones;-Provides-Small-Business-Recordkeeping-Relief. Just remember, if the corporate objective of a BYOD program is a net reduction in mobility spending, getting this matter wrong could shatter your plans.   3.    Overtime implications OvertimeCaution and due diligence is absolutely required when enabling smartphones to employees that are overtime eligible.  What constitutes overtime eligibility can vary significantly state by state in the United States.  In some cases, explicit approval from the manager would be required in order to qualify for overtime.  However, in other cases, an implicit approval may be construed by the context of the situation.  For example, let’s assume a manager is accustomed to sending emails to his/her staff in the evening expecting action to be taken during business hours the following morning.  Little does this manager realize that a BYOD program has been put in place and the staff now receives those emails in the evening.  If the staff takes action on those emails immediately, are they eligible for overtime? This situation is not hypothetical.  In Allen v. City of Chicago, members of the Chicago Police are suing for overtime due to their use of BlackBerry:  Lawsuit Against Chicago Police for Blackberry Overtime.   4.    Privacy expectations in various use cases PrivacyConcerns around employee privacy are increasingly important and complex, with or without BYOD.  Most organizations have, formally or informally, permitted personal use of corporate devices for a very long time (COPE).  While organizations would prefer to indicate that there should be no expectation of privacy, it’s usually not that simple and certainly not realistic.  Even if an organization did want to observe non-corporate communication, such as a personal email account, it wouldn’t normally be possible unless you seized the device (see above).  Due diligence by your legal department will be required here. Remember, from a productivity perspective, you want to encourage adoption of BYOD or the use of a single device by employees.  Therefore a realistic, and perhaps softer policy, should be put in place. Regardless of the policy that is put in place, the greater challenge is communication to the employees and the identification of what constitutes private or not.  For example, if an employee expects that browsing on their personal tablet is private, they would be mistaken if that tablet was attached to the corporate WLAN environment.  Map out the various scenarios and take a thoughtful approach.   5.    Personal information recovery upon exit ExitThis particular policy topic is actually only applicable in the case of corporate-owned devices.  As mentioned several times already, many organizations have enabled Corporate-Owned Personally-Enabled (COPE) policies, either formally or informally.  It’s very likely that your employees are using corporate equipment for personal activities such as taking photos and videos.  If the employee is asked to leave the organization, and the smartphone is confiscated, what do you do if they want their personal information back?  I typically ask organizations what they do today in case an employee needs to recover personal information from corporate computers.  Most don’t have a set policy but will make exceptions.  Chances are that this would be a far more pressing matter with mobility, as employees will use their corporate smartphones much more for personal activities.  Many organizations will instinctively indicate that a corporate-supplied device should not be used for personal matters but that is no longer realistic.  Some type of policy and exit procedures should be put in place to accommodate the out-going employee’s request. An Enterprise Mobility Management (EMM) solution can actually help here.  Nearly all EMM solutions have a feature that will allow the corporate data to be wiped from a smartphone but leave the personal information intact.  The most common use of such a feature is in the case of an employee exiting with personally-owned equipment.  However, it would also be very helpful in this case of corporate-owned devices.  Even though the device is corporate-owned, this feature could be used to wipe only corporate data before giving the employee a certain amount of unsupervised time to recover their personal information.  The device can then be taken and the remaining content wiped.  It’s a more straight-forward and less cumbersome process than, for example, having someone from security watching them.   Final Comments The above represents only five of the many policy topics that organizations must explore or re-explore.  While there are some traditional policy topics that are no longer relevant, the net direction is towards increased complexity.  What makes policy even more challenging for an organization is that the preparation of a robust document is only part of the battle.  Every organization must also address the lifecycle management of the policy.  How is it being presented to end-users?  How is their acceptance being captured?  Is there a plan to keep the policy up to date?  We’ll save that discussion for another day. While the benefits of mobility are extraordinary and transformational, managing enterprise mobility has become difficult and that difficulty is accelerating, especially for those that choose to do it themselves.  If you think you could use help, give us a call.  

The Month in Mobility – November ‘14

The end of the year is rapidly approaching, and it’s been quite the month in the realm of mobility, whether it is the growth in mobile purchases during the Thanksgiving shopping season, Google surpassing Apple in education tablet penetration, new releases from BlackBerry, and Nokia making a return to consumer electronics. BlackBerry not only unveiled version 12 of their BES platform but what was most interesting was news of their strategic partnership with Samsung that will see the integration of Samsung’s Knox-powered Galaxy smartphones and tablets with the BES 12 server. It will be interesting to see how much more than the Knox APIs that have been provided to the other EMM vendors. The net-net however is Android continues down the path of Enterprise acceptance. Brett_ClausWith Thanksgiving in the US comes some intense shopping in the form of Black Friday and Cyber Monday. Estimates show mobile devices being used for 30% of all online transactions. Personally I was able to do 90% of my family’s Christmas shopping – and of the online purchases I did about 50% desktop and 50% smartphone; speaking of which packages continue to be delivered throughout the week and my inner child is excited for the time of year. More predictions around BYOD growth, this time from ReportsnReports, who forecast the global bring your own device security market is set to grow at a compound annual growth rate of 35.23 percent over the period 2014-2019. Microsoft announced the new iOS versions of their Office suite would be free, regardless of you having an Office 365 account or not. This new Microsoft Office for iOS suite includes Word, Excel, and PowerPoint. A partnership between Microsoft and Dropbox was also announced this month and this provided integration with the new Office suite and Dropbox. Allowing users to edit and save directly to their Dropbox storage. Android 5.0 Lollipop launched last month and doesn't even account for 0.1% of the market despite wider rollouts. This is a very promising OS so we shall have to keep an eye on its adoption. Google Glass Pierre TheodoreSticking with Google, details are emerging on the next generation of Google Glass. The big move is from TI silicon to Intel, with this transition will come a push by Intel as it "plans to promote Glass to companies such as hospital networks and manufacturers, while developing new workplace uses for the device." Problems with new mobile operating systems are not limited to Apple and Google, Microsoft recently acknowledged freezing issues in Windows Phone 8.1 specifically affecting the Lumia 925 and Lumia 1020 smartphones. Now onto iOS, Apple’s iPads haven't been doing too well lately. The company reported earlier this year that sales of its tablet had declined over the previous quarter, but the latest figures from industry analysts IDC show that iPad sales are down 12.7% year-on-year too. Mind you looking at that same report you are able to see that Android tablet sales increased 16% over the same period, and sales of Windows tablets were up by a massive 67.3%. Of course, many of those Android and Windows tablets are dirt-cheap devices but adoption is adoption. 1_lumia_ce_regulatory_mark_story Lastly, a bill signed into law in November will allow companies to rid their devices of some of those unpleasant regulatory marks that they must carry. These marks indicate certification and approval by the appropriate regulatory bodies – such as the FCC mark in the US, and the CE compliance mark in the EU. Though this is perhaps a day late and a dollar short for OnePlus since the EU sent a bunch of devices back after the company chose to omit the marks in favor of cleaner looks.

The Month in Mobility – October ‘14

Another month draws to a close, and it was a month of great news around mobility.  Microsoft made Windows 10 available to folks in the form of a public beta, Apple released iOS 8.1 (not only to resolve issues, but introduce new functionality), and Android Lollipop and Google demonstrated it too can produce great hardware that sells out in minutes. android-figurka-lollipopSo where to begin? The latest version of Android in the form of Lollipop is now appearing and promises a lot of new functionality.  Of interest are the Enterprise features that are now available.  It should be noted that, up until this release, enterprise features were provided by OEMS such as Samsung and Lenovo rather than Google, Lollipop changes this by providing a re-architected operating system that incorporates new functionality.  APIs have been made available to the EMMs that allow these features to be controlled by your EMM/MDM. The features I am most excited about are: black-apple Apple released iOS 8.1 to users this month, and one of the key features added is Apple Pay.  If you don’t know what this is, it’s basically adding a credit card (but not just any) to your Passbook, then using a compatible payment terminal at your favorite store to use your fingerprint to pay.  Now in reality, it’s finding the compatible vendor and payment hardware, competitive solutions and corporate politics are in play right now and while it was fun to see folks use Apple Pay to get a hot dog at the World Series, time will tell how successful this will be. Several great conferences this month, a couple of folks were at Salesforce’s Dreamforce event and Gartner’s Symposium.  A lot of takeaways from both events, and look out for a webinar coming up soon.  AirWatch’s CEO John Marshall posted his Top 3 Mobile Takeaways from Gartner Symposium on their blog page HERE.Staying with Apple we saw the new iPad Airs and Minis released this month, the new devices are thinner, have fingerprint sensors, no mute switch, more… one sec.  No mute switch? That’s right the Air 2 doesn’t have a physical mute switch, requiring you to use the configuration center to mute or adjust screen orientation lock.  Only in its absence do you realize how frequently you actually use the switch.  Also introduced with the new iPads is the Apple SIM.  Fundamentally its non-carrier SIM that allows the user to choose the carrier from those available, I think it’s a great concept and when you consider global travelers, it could prove very useful.  Time will tell how much of a game changer this is, but I don’t think it’s as doom and gloom for the carriers that some pundits have suggested. Alibaba, which recently made history with the largest IPO, is investing in mobile. The Chinese e-commerce company has contributed $50 million to remote control software made by Peel Technologies Inc. We touched on the wearables market last month, and we see new devices released this month.  Some devices appear to be tailored to certain crowds. TomTom, known for its GPS systems, has released a smartwatch for golfers that might render the caddy unnecessary and Microsoft released their wearable which while being a band format, provides cross platform functionality and compatibility (which I for one am grateful for). Other points to note, but have run out of space to write in detail:
Mobility Evolution

eCOPE: The BYOD Alternative

Pressure to embrace Bring-Your-Own-Device (BYOD) in organizations throughout North America is at an all-time high as personal smartphone and tablet ownership continues to grow.  Many organizations are beginning to recognize that the true benefit of BYOD is as a cost-effective boost in productivity, rather than a net reduction in mobility costs.  Primarily, this productivity gain is realized through a dramatic increase in mobile device penetration in the employee base. (See Figure 1)BYOD-Benefit-Zone Corporate implementation of a comprehensive BYOD program can be highly complex with activities such as: Establishing appropriate governance; Updating mobility policy; User profile and use-case design; Financial modeling; Enterprise Mobility Management (EMM) server configuration; and Operational workflow design.  That being said, action must be taken to address the demand for BYOD along with any unauthorized BYOD activity that may already be taking place. Implementation of a company-wide BYOD program may be greatly concerning for some organizations due to a variety of factors such as security, privacy, tax implications, union contracts, and more.  In such cases, an alternative to BYOD does exist in a program referred to as extended Corporate-Owned Personally-Enabled or eCOPE. Click Here to download our latest whitepaper on eCOPE: eCOPE_WhitepaperThe Whitepaper includes: 5 Benefits of eCOPE BYOD vs. eCOPE Financial Modeling 9 Key Considerations for Implementing eCOPE

The Month in Mobility – September ‘14

Wow, what a month!  September not only saw announcements from Sony, Samsung, Apple, Microsoft and others, but we had a couple important industry events that showcased some of the newest technology. Before we jump to some of the more obvious points, let’s pause for a moment and think about the wearables market.  Motorola and their Moto360 watch sold out in an hour, Apple demonstrated their Apple Watch, and Samsung announced a refresh of their smartwatches; the issue as I see it, at this point, is that those three devices represent three distinctly different ecosystems, and three distinctly different operating systems (Android Wear, iOS, and Tizan).  This limits choice, it limits applications, and I believe that it will contribute to stifling what could potentially be a very useful segment.  My daily driver, so to speak, is an iPhone 6, though a Note 3 travels with me also, but which smartwatch for me?  Quite frankly it's one I have not mentioned, Microsoft.  One thing they are bringing to the table is cross platform compatibility, of course this could be marketing hype, but it’s what I am holding out for.  Any well done smartwatch will do well, and it’s an exciting nascent space right now, and as we move to the IoT (Internet of Things) wearables are here to stay.iPhone 6 So what else happened this month? Apple launched their iPhone 6 and iPhone 6 Plus (10 million sold on the first weekend in stores), teased us with the iWatch Apple Watch, and made iOS 8 available to the masses.  What I feel was most interesting about this device launch was that, more so now than any prior iPhone, we had so many leaks that really meant the Apple event was confirming what many had already known. Samsung Galaxy Edge Not to be outdone the Samsung event (IFA 2014) saw the public launch of the Note 4, Note Edge, and Tab S.  The Edge was the avant-garde design with a curved 160 pixel extension on the right hand side of the screen, and is something folks have been clamoring for, but then we hear it’s a “limited edition concept” which means to get one you will either have to know someone at Samsung or be prepared to spend some extra $$$ on eBay. Microsoft-branded ‘Surface Phone’ leaked this month and it demonstrates the integration of the Nokia brand.  The question remains:  Is this the rumored 1820 device many folks have been waiting for?  They also announced the next version of Windows.  One item that is special, in my opinion, is the unified-direction that Microsoft appears to be taking.  One version.  One App Store.  One experience – across all form factors, smartphone, tablet, laptop, desktop.  When you consider this and the moves Apple is making with their OSX, it becomes apparent that it is less and less about the form the devices are taking and more about the how users are using the devices and how applications are supporting their use. Sony Xperia Also at IFA, Sony announced their new Xperia tablets, and the Xperia Tablet Z3 (8”) is of particular interest if you have a PlayStation since you can leverage the Tablet to play games via the DS4 controller.  I saw a few folks using one of the flagship Xperia Z tablets (10.1”) at a conference earlier in the month and I have to say it was some nice looking hardware.   And in the last few bullets of the blog (as I am running out of my allotted characters). -          PayPal to become their own stand along company (again) Read more>> -          Amazon will lose Thomas Szkutak, their SVP and CFO when he retires June 2015  Read More>> -          Apple made a big mistake with iOS 8.0.1, but recovered quickly  Read More>> -          Samsung acquired PrinterOn a mobile cloud printing solution  Read More>> -          Pioneer selling the first aftermarket Apple CarPlay system  Read More>> -          Google Drive for education announced, unlimited storage for students  Read More>>   September was a busy month for those of us in the mobility-space.  I will be reviewing all of the latest developments on a monthly-basis.  Until then…   BrettWilsonBrett Wilson is the Director of Solution Architecture at Vox Mobile and is considered a thought leader within the organization. Brett has implemented mobile policies, developed mobile strategies, and recommended and implemented MDM solutions.  From his 20 years in IT operations and experience as the professional services and mobility platform services manager Brett has developed a strategic and in-depth knowledge of how to navigate the mobile landscape.  Brett will be providing his expert insight on a monthly basis through The Month in Mobility blog feature.      

Apple in the Enterprise

It has been a busy week of gadget announcements. Apple, BlackBerry, Samsung, LG, Microsoft, HTC, and others continue to expand the range and functionality of an increasingly mobile computing world. We can battle endlessly about who's technologies and innovations are more groundbreaking, whose processors are faster, whose security is more solid but there is no question about who generated the most attention. Only one brand had lines forming a week early. Only one product announcement was streamed so widely that it crashed data centers. Only one company had multiple headlines on the front pages of major newspapers on three continents the next morning. Apple_EnterpriseCTA2 While corporate IT might not be nearly as engaged with Apple as a brand, they are accepting of it as technology.  Apple smart devices have become the de facto standard for US corporations, with estimates of 80% to 90% of companies supplying iOS devices to employees or allowing their use as part of a BYOD or COPE program.


Apple products play a prominent role in so many lives, redefining the ways that people approach day-to-day tasks like hailing a cab or turning off the lights.  It isn't surprising that those people also want to use these devices at work.  This phenomenon isn't exclusive to iOS devices, but it is more prevalent.  Apple smart devices carry more apps than their Android counterparts, are used more often, and consequently consume much more bandwidth.  The Mobile Thought Leaders' recent survey found that even the organizations that don't allow iPhones or iPads admitted that they probably have some people using them for work purposes without permission.


None of this has significantly changed the cultural identification of Apple as a consumer brand, which continues to be a consistent topic of nearly every conversation we have with organizations. With iOS present in 100% of the organizations polled, there is always a discussion about how Apple doesn't support enterprise control of their ubiquitous devices.
Apple has a different take on the topic - and they are probably right.
The notion of central control, of hardware dolled out by IT and only available for work, is not part of Apple’s vision for the future of computing.  Apple’s world blurs the line: You have some stuff that you can do work on; and Your Employer has some stuff that you can do work on.  It doesn't matter who owns the stuff, you always have access to work stuff and personal stuff, as needed, because it is easy.
Easy for who?
The fact is, as EMM software, cloud platforms, and virtualization mature we are finding increasing desire from employees to be able to use the hardware of their choosing and, ultimately, IT has a pretty clear path towards making it relatively easy. Both Citrix and VMWare saw this coming and purchased Zenprise and AirWatch, respectively, to build out their solution stack to meet the demand.
Join us for our upcoming online event Apple in the Enterprise for a deeper dive into what this solution stack looks like, who can use it today, and what it means for the future of IT.

The Device Flood Continues. Are You Drowning?

This month has seen another wave of smart device hardware and platform announcements including a number of new wearables, new flagship smartphones, a steady stream of IoT devices and a continued shrinking of the space between smart devices and traditional form factors. For gadget-loving consumers it is an exciting time. For organizations looking to take advantage of mobile opportunities for productivity or transformation - or just to keep out of security trouble - the excitement can feel more like terror. It doesn't have to be this way Avoid-This-Sandy-Disaster
Unlike the bygone years of the "gold standard" device and software image that were the cornerstones of driving IT efficiency, we live in a time of extraordinary and brisk innovation. The companies that are realizing the dividends from mobility are the ones that embrace the innovation in mobility - with all appropriate caveats and cautions - but with the certainty that the condition is unlikely to change.  What has changed is the broad set of new capabilities for putting just the right information in front of just the right audience at the right moment and on the right interface. These digital moments can both position and collect data that is valuable to all parties.
If it isn't yet clear to you that the flood of devices and technologies is a rapid that you can ride downstream to new success, that's OK. We are here to help.
Here is our 3-step guide that you can use to get to your multi-device happy place:
    1. Enterprise Mobility is not about choosing which device to have your email on. You need to let go of the “one device to rule them all” mentality and begin to see that screens and interfaces are proliferating and your real choices are to embrace them and find value in them or put your head back in the sand and let them become security holes and the places where your competition eats your lunch
    1. People are buying technology faster than the enterprise. Consumers are lining up at Apple Stores, bringing home big boxes from Best Buy and Costco and having daily shipments from Amazon chock full of technology that blows away what we were giving our workers only a few years ago (or maybe even today).  You aren't likely to have the budget to keep up with the technologies that your employees are investing in and getting comfortable with - but you can think about security, access, and privacy in scalable ways so that you can take advantage of both the hardware and your employees' competencies with them. The tools and expertise exist to make this pool of resources an addressable asset.  Spend time getting good at that (or hire us) rather than spend time playing mobile device whack-a-mole
    1. The cost of the devices and systems are cheap compared to the benefits that are returned. Most company's have been budgeting devices in one department but reaping the benefits in another with no linkage between the two.  As operational parts of the business have begun deploying their own solutions that include devices, software, systems and support they find, appropriately, that the device cost is a tiny part of the overall picture and that ROI is brisk.  If you want to get things moving, find an operational part of you business that wants to improve a process and suggest they consider a mobile app.  We ALMOST NEVER see this process get hung up on device costs or proliferation of operating systems.  The operational benefits are what is important and everything else is an issue that can be addressed in support of the business goal.
The long-term future for computing and devices will likely continue to evolve with occasional tectonic shifts, but you have plenty of options in front of you that are mature enough to stitch together to solve business problems.  If you focus on incremental gains to your biggest problems you will quickly become a fan of our current fire hose of innovation and start drinking instead of drowning.

Transformation Postponed

“Business transformation through mobility”.  “The art of the possible”.  Gartner’s “Nexus of Forces”.  Whatever you call it, the use of advanced mobile technology, for the transformation of business operations, safety, clinical care, customer engagement, environment impact, and ultimately the bottom line, has been promised for a decade.  However, it has not come to pass except in relatively few cases.  Why?  There are plenty of contributing factors but most center around the fall of the once dominant BlackBerry. IT groups in large enterprises and government agencies throughout North America, who are tasked with enabling and transforming the business, are instead struggling to function.  They are struggling to maintain mobility operations and costs that were once rock-solid under the comforting and business-friendly umbrella of the BlackBerry. BlackBerry_Logo A return to a uniform BlackBerry environment is clearly not going to happen.  What seems to be less clear, to most IT organizations, is that a return to the days of relative simplicity is also not going to happen

Before, the BlackBerry had enabled businesses to control all aspects of the device in terms of features and security.  Now, organizations are forced to write down policy, perform end-user training, and…brace yourself…trust their employees.

Before, the BlackBerry had limited appeal, or use, as a consumer or personal device.  Now, organizations have to deal with dozens of apps being installed on each corporate-owned device along with personal data such as photos and videos.

Before, low-cost BlackBerry smartphones were available and all of them were built from the ground up to limit data consumption.  Now, expensive hardware, new service plans, and data overages have exploded mobility costs.

Before, with an end-to-end BlackBerry solution, the device could be activated and operational for end-users with relative ease.  Now, nearly every single employee needs help when activating or switching their smartphone.

This loss in business-friendly attributes is compounded even further by one-time projects and other long-term changes in the mobility and IT landscape.  Projects, such as a mass migration off BlackBerry, building a BYOD program, or standing up an EMM solution, are draining valuable resources and seem to be occurring one after another.  Other changes are more systemic, such as the increased diversity of platforms and form-factors, the entry of personal hardware and applications, the dramatic rise of mobile use-cases in the organizations, a decentralization of IT costs, and an increasing segmentation of mobile workers with varying needs and differing security exposures. Most analysts and industry experts will tell you that this is all very positive and will transform the way we do business.  They’re right, but there’s a problem.  Without the familiar BlackBerry, IT organizations are struggling to even maintain the level of service and cost control they were once providing. Frustrated Businessman at Desk Some organizations have attempted to leverage existing resources or parties that manage workstations and laptops.  This is ineffective as smartphones and workstations vary too significantly in terms of management and support.  A few organizations have ramped up IT spending dramatically with a surge in hiring and training.  This is not cost effective as organizations have to constantly hire and train due to the ever-changing mobility landscape. So what’s the answer?  An increasing number of organizations have outsourced tactical and time-consuming activities to an External Service Provider (ESP) and re-focused internal personnel on mobile strategy and transformation.  While some personnel costs could be reduced, in many organizations, highly capable staff could be utilized to help shift IT from a functional organization to an enabling or even transformational group. There is a reason that the worldwide number of mobile devices to be placed under management by ESPs will grow by more than 75% in 2014 (Gartner Magic Quadrant for MMS).  More and more organizations are realizing that it is not their responsibility to be experts in mobility operations, especially as the mobility landscape continues to shift at an accelerating pace. Let’s be clear, the opportunity for transformation is extraordinary.  Workers are more knowledgeable, software development is becoming more accessible, hardware is becoming more powerful in terms of processing power, screen resolution, and bandwidth, sensors such as gyroscopes and magnetometers are becoming more available and precise, and cloud capabilities are increasing.  Oh and let’s not forget the amazing accessories that are becoming available such as Heads-Up Displays, Smartwatches, NFC Rings, and even muscle sensing armbands. Transformation is taking place, typically with small innovative organizations and “rogue” teams within large organizations.  But why hasn’t it taken hold?  Why hasn’t IT transformed your business?  Well, they’re busy.  And they sure do miss BlackBerry.

Five Critical Actions to Prepare for Mobile Collaboration

Enterprise IT managers who aren't already closely managing mobile collaboration activities will be playing a game of catch-up because, ready or not, mobile collaboration is already happening in virtually every company. A recent survey found that 95% of employees are now using non-approved applications to manage business collaboration – for example, using apps like Dropbox on their smartphones to share and access files. Even companies that have mobile collaboration governance policies in place need a robust toolset to manage collaboration activities and apps today – and to ensure that they can meet the challenges that will arise in the future from evolving collaboration technologies. Here are five critical actions to take to successfully manage mobile collaboration:cloud-appsinside

1. Understand the scope of the organization’s mobile collaboration needs: The first step toward a strong mobile collaboration management strategy is to understand what people are doing with mobile collaboration tools and what kind of data is being shared. A key part of understanding the scope is to assess the risks involved, both from a monetary perspective and liability exposure point of view. Once these questions are answered, it’s possible to develop a solid business case that aligns IT initiatives with target business outcomes.

2. Implement controls: When the scope of the company’s mobile collaboration requirements is clear, the next step is to implement controls to protect data and other company assets. As the enterprise survey indicated, people are already using collaboration tools such as Dropbox, so the IT team will need to develop a solution to manage document access and protect enterprise data. An enterprise-level version of Dropbox or collaboration solution such as SharePoint can enable greater security and control.

3. Deploy collaboration apps: In the absence of a comprehensive mobile collaboration management strategy, it’s likely that employees are using a range of unauthorized apps on their local devices, and it’s impossible for IT to control what happens to documents that are accessed via the app. To get app use under control, companies can deploy collaboration apps via an app store, making sure they designate apps that meet all of the end users’ needs while enabling centralized control and integration with applicable enterprise systems to eliminate data silos and ensure access to current information.

4. Assess the mobile app environment: On an ongoing basis, IT professionals should evaluate the mobile app environment, determine what kind of apps are being used and identify business purposes. One company that evaluated its mobile app environment determined that about 20% of its employees were using document scanning apps, some of which stored data in the cloud. The company didn’t know which apps were being used, which meant they couldn’t be certain that their data was secure. A comprehensive mobile collaboration and app management solution dramatically reduced risks and restored control.

5. Collaborate with users: Enabling collaboration has to be a collaborative process in its own right, both at the outset of mobile collaboration management policy development and in the ongoing process of adjusting the policy to meet emerging needs. It’s important for the IT team to understand business requirements and develop a process by which employees can request approval to add new collaboration apps. It’s also critical for the IT team to have the toolset it needs to analyze apps and identify where data is stored.

Mobile collaboration management is a process rather than a destination, and IT teams that want to address enterprise risk and enhance productivity must be prepared to engage for the long haul. The risks are real: Mobile_Collaboration Approximately 80% of app developers generate revenue by scraping data for third-party use. Sometimes the uses are completely benign, but there are unscrupulous players in the mix, and with an app that is used for business, it’s vitally important to know that sensitive information won’t fall into the wrong hands. By creating a mobile collaboration strategy that addresses the scale of company activities, uses sensible control solutions, empowers employees with authorized apps, continuously evaluates app usage and seeks user consensus, IT leaders can effectively manage mobile collaboration. Ongoing collaboration with all stakeholders in policy development and implementation is the key to enabling users to work efficiently with colleagues, clients and partners in the mobile age.      

Vox Mobile and AirWatch collaborate with TELUS to launch Mobile Device Management Made Easy

MDM Made Easy | A Turn-key MDM solution that leverages industry-leading technology and services from Telus, Vox Mobile, & AirWatch

7 Pitfalls To Avoid When Deploying Global Mobility

The mobility trend is here to stay, with employers increasingly embracing the benefits of having employees work anytime, from anywhere. That's a good thing, right? And it's easy; even 10-year olds manage their own mobile devices.  But not so fast. What happens when you try to securely manage thousands of devices, many of them overseas? How do we keep end-users productive and happy without breaking the bank? It's not easy, but with forethought, planning, and insight, it's very do-able. We know there are 7 main areas of risk that must be mitigated to have a successful mobility program. Any one of these risk areas can spell doom (or at least nightmare) for mobility managers. Let's take a look at just one risk area for now. Procurement/PurchasingPitfall22 First of all, purchasing devices is not as simple as running down to the nearest electronics big box store. Think about your user base. Will they want to standardize on all iOS, Samsung, or Android devices for both phone and tablets? Will there be a mix of iOS, Samsung, and Android? What types of applications are you going to deploy to the user base, and are there compatibility issues? You should expect that you will be working with regional centers from vendors like Apple or Samsung. These centers will want payments and purchase orders in local currency and will request the final "ship to" destinations at the time of purchase. Attention to detail is critical when ordering. Will you need extra devices for new hires? Will you be setting up the device in a different country than where the device is deployed? If you order an iOS device that's set up in Malaysia but is headed to Japan for deployment, the original "ship to" address can lead to fouled up power adapters for the final destination. Finally, you need to factor into your purchase process the need to clear customs when you cross borders. This can be a varied process depending on where the device originates and where it will be finally deployed. Examples of increasing complexity abound. The major zones tend to be U.S & Canada, Mexico, South America, EU, and APAC. Failure to accurately calculate the time for devices to clear customs can result in multiple break points in your deployment project timeline. Get the full story and the inside tips on how to stave off crises when going global with your mobility. Download the full Business Perspective: The 7 Risky Pitfalls To Avoid When Deploying Global Mobility.

Reviewing Gartner's Magic Quadrant on Managed Mobility Services

In July of 2006 Vox Mobile was "born".  The genesis is centered on productivity enablement via mobility.  This means helping organizations and individuals do more through embracing mobility.  In our 8 years of focusing on enterprise mobility, we have evangelized 2 concepts;  Complete Enterprise Mobility and Connected Lives.   Today, many trends represent aspects of these concepts such as BYOD and enterprise social applications.  When we began our journey we were uncertain of the size and scope of the market opportunity.  This is not uncommon in emerging markets and there have been more than a few days that we have looked for validation that “We Are not Crazy” in our passionate pursuit.  We have learned that the challenges that Managed Mobility Services (MMS) resolve are real and that, while it has taken almost 10 years for the market to start to achieve definition and assimilate critical mass, we do believe that we are now entering a very exciting time for the MMS market.

-- Watch our most recent Executive Roundtable: The 2014 MQ on MMS: An Executive Perspective - Watch Here --

Download the Magic Quadrant The 2014 Gartner MQ on MMS portrays a very different industry and market than the 2013 edition. Gartner estimates that the worldwide number of corporate-liable and individual-liable devices to be placed under management by ESPs will grow by more than 75% in 2014. Driving this rapid adoption is the fast commoditization of EMM software service prices, and the recognition that enterprises require third-party IT services to better manage their mobile estate.  The criteria grew aggressively in 2014.  According to Gartner, two of the seven inclusion and exclusion criteria include: Providers must have at least 400,000 smart mobile devices under management and providers must support at least 15% of their installed base outside their home geographies.  Because of this, I am even more proud of our inclusion and placement with organizations like AT&T, IBM, Deutsche Telecom, DMI, Enterprise Mobile, Fujitsu, HP, Motorola Solutions, Orange, Tangoe, Telefonica, Vodafone, and Wipro.  We believe that this extraordinary growth means that we will most likely see an even more diverse representation of providers in the 2015 version of the Gartner MQ. Gartner Magic Quadrant The challenge for Vox Mobile this year goes beyond simply being included and having a niche position in the 2014 Gartner MMS Magic Quadrant Report.  We need to continue to be inventive and understand that we can leverage our legacy capabilities to meet the market's explosive growth, invest in talent and technology to extend our service catalog capabilities, and build-out partnerships that complement the requests for non-core mobility services.  Only when we exceed expectations and deliver on our promise of Complete Enterprise Mobility, for our clients that are living 'Connected Lives',  will we have distinguished ourselves in an industry positioned for unparalleled growth.  It will happen fast in the coming months and we will have even more exciting news related to the Gartner MMS MQ and beyond.  Stay tuned!  

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Vox Mobile. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Magic Quadrant for Managed Mobility Services, Eric Goodness, Gianluca Tramacere, Katja Ruud, 24 July 2014

Vox Mobile Included in Inc. 5000 List of America's Fastest-Growing Private Companies

Vox Mobile was ranked #2580 in the elite group due to the company's 3-year 146% growth rate. Vox Mobile is ranked #19 in the Cleveland Metro area.
The End of BYOD

BYOD is Doomed! Stop All BYOD Use Immediately!

I love headlines.  Really, I love them.  I also make it a point to watch the local news at night to keep updated on the 20,000 ways my daily life “could be killing me.”  The latest “end is nigh” moment is a California court’s ruling that ruins BYOD and that, eventually, every other state will follow suit.  In case you missed it, here are the details:

The Court of Appeal in Cochran v. Schwan's Home Service stated:


"We hold that when employees must use their personal cellphones for work-related calls, Labor Code section 2802 requires the employer to reimburse them. Whether the employees have cellphone plans with unlimited minutes or limited minutes, the reimbursement owed is a reasonable percentage of their cellphone bills.”  [Read the CIO article here]

Despite my heavy consumption of Judge Judy and Law & Order (hotel room TBS), Vox’s legal counsel insisted I open with a disclaimer that I am in no way providing legal advice.  K?  That is out of the way… Here is how I view things:  When I drive my car to work, I expect Vox to pay me for its use.  Vox Mobile maintains a BYOD strategy and I expect them to pay me for using my device for business purposes.  Conversely, they could always give me a car and a corporate phone (I’m open to discussing this car option further @KrisSnyder).  What I feel happened here is that California told businesses to pay their employees a reasonable amount if they use their device for work.  Not surprisingly, their mandate met with some resistance and it ended up in court.   This isn’t complicated, I promise, but first I need to give you your new corporate BYOD plan. You’ve spent a year on it, but I can deliver it in 4 easy steps.

1)  If you are using an MDM, employees have to agree to a full wipe of their personal device at any time.

2)  Employees have to consent to the fact that their phone may be held for e-Discovery.  This has not happened at your organization, ever, but if it does you will give them a “loaner” phone.

3)  You will give them a stipend through payroll.  If your finance team decides it is taxable, you will give them a higher amount to make up the difference.  You will tier the amount: Voice Only, Data Only, Voice and Data.

4)  Hourly Employees will not be given Data

Apply these rules and segment your user base.  That’s it, your plan is complete!  If you don’t want to take my advice, email me and I’ll come out and throw down all kinds of consulting for you and your CIO.   Finally, buy Vox Choice, Now!  [contact us]  You’re undoubtedly skeptical so I’ll give you some reasons: BYOD Nightmare

• When you try to run your BYOD stipend through T&E, you’re going to Fail.  This strategy will add hundreds, or even thousands, of dollars’ worth of processing time, each month, to your program.  Also, cost center managers and the finance team will begin cursing your name behind your back.

• You will invariably create a “simple form” for someone to sign and submit.  I don’t have a lot of characters left so I will simply ask: Why did you stop doing that for laptops, licensing, pens, pencils and everything else you buy? (Answer: It doesn’t work).

• You will compile a really simple spreadsheet for finance, each month, detailing who to pay a stipend. EPIC Fail.  I see so many organizations try this.  So many problems:  You are not informed when someone changes jobs and is no longer eligible.  You forget who is allowed to have 1 connection, voice only, data only etc. and it turns into a management disaster. Some will even forget to check their MDM to see who is actually connected.  Rita, that chic in marketing that always brings in doughnuts, will get paid every month for an iPad that hasn’t checked in on the MDM for over a year and a half!

• Time.  This is simple.  Your team has the time to do this.  You already know that you don’t.

choice180x90 This brings me back to Vox Choice.  Vox Choice manages all of this for you, and more!  It automates your corporate policy to prevent the request before it even starts.  If the user is eligible, it routes for approval.  Once approved, it will auto-provision into the MDM.  Every month it checks who actually connected to the MDM and builds a payroll file.  No longer eligible, no problem: it compiles a user feed every night.  An employee exits?  Boom – it wipes the device. “But I have a Hybrid environment!”  No worries.  Choice handles that too.  Choice can accommodate split billing for features and rate plans.  It slices, it dices and it can split hardware charges any way you can think of: upsize to bigger storage, ineligible replacement etc. In summary, California’s latest ruling on BYOD is not one of the 20,000 ways your everyday life could kill you.  I over-simplified your plan, but you will inevitably fall into the traps I described if you choose to venture-forth alone.  Implementing a BYOD strategy is a difficult journey and, without guidance, could fail miserably.  However, once you have your strategy, Vox Choice can automate your regulatory adherence and compliance, including the details specified in this ruling.

The Top Four BYOD Security Risk Prevention Tips

With employers realizing lower hardware costs, extended customer access to employees, and staff satisfaction, BYOD (Bring Your Own Device) is here to stay.  According to industry analyst Gartner, by 2017 over half of all employers will require employees to use their own devices for work purposes. 4Tips_Download_CTA However, despite growing acceptance of the BYOD phenomenon, serious security concerns remain, including the possibility of data falling into the wrong hands via lost or stolen devices or lax security practices on the part of the device owner. The key to preventing a security breach is to develop and implement sound policies. Here are some tips on creating an effective strategy.

1.)  Outline a formal acceptable use policy. The first step organizations can take to reduce BYOD risks is to create an acceptable use policy, often referred to as a mobile policy. The policy should provide rules and protocols that govern BYOD deployment company-wide, setting standards for users. IT managers can take the lead by kicking off stakeholder discussions about BYOD rules now and into the future and designating a committee to promote and control mobile policy. It’s a good idea to require program participants to review the company’s mobile policy and acknowledge that they’ll abide by it via a signature.

 BYOD Security Risk Management2.)  Identify users and create program participant segments. A crucial step in developing the organizational policy is to define BYOD users and identify various categories of program participants. This exercise gives the mobile policy committee the opportunity to think about any device type restrictions that may be needed, application restrictions and content issues. It also provides an opportunity for committee members to think through the financial implications of establishing a formal BYOD program, including user stipends or business expense rules applicable to employee devices.

 3.)  Select and deploy an enterprise mobility management platform. After the mobile policy is in place, committee members should assess their options and choose an enterprise mobility platform, keeping in mind their current technology and security needs and planning for future requirements. With technology evolving rapidly and employees choosing their own devices, it’s critical to think ahead and select a platform that can accommodate emerging technologies while keeping up with user demand and protecting corporate assets. The platform should feature strong network access controls.

 4.)  Plan to provide support for user-owned devices. Some company policy-makers mistakenly believe that BYOD means they no longer need to provide device support. This is a mistake that can lead to security breaches and decrease employee job satisfaction. Instead, companies should develop support protocols to manage all phases of BYOD, from device procurement and provisioning through decommissioning. By providing support and helping employees manage assets, technical professionals will gain valuable opportunities to ensure BYOD policies are followed, identify emerging vulnerabilities and help employees comply with safe practices.

From an enterprise IT perspective, BYOD is one of the most significant workforce technology trends ever. That means it’s absolutely essential to manage it proactively. By establishing a formal acceptable use policy, identifying policy decision-makers and user groups, selecting a management platform and providing ongoing support, IT professionals can maximize the benefits of BYOD and minimize the risks.

A Resource to Address 'Mobility Strategy Overload'

Vox Mobile has been evangelizing about the power of mobility to transform lives and businesses since our founding 8 years ago.  That whole time, we have been supporting and sometimes goading our clients to take steps towards utilizing mobility’s full potential. Through white papers, webinars, our support for Mobile Thought Leaders and an ever-growing list of executive briefing sessions, we have tried to make it easier and clearer for organizations to find their path towards deriving extraordinary value from their mobility program. Mobile Strategy Overload And Finally, the Year of the App! With the growth of relevant content and an expanding definition of Managed Mobility Services, or what we call Complete Enterprise Mobility, there is a need for curation; a need for a place where those who are interested in learning all they can about what the choices are in enterprise mobility and to obtain guidance in how others are making those choices. This blog will provide easier access to all the voices of expertise across Vox Mobile, The Global Enterprise Mobility Alliance (GEMA), Mobile Thought Leaders, our clients and our larger ecosystem. You can expect to find a wide range of thoughts and media linked from this stream including:Herein lies the problem that this blog will try to address.  
          • Best Practice: Short articles on best practices as gleaned from our consulting group, Vox Architect, and from our R&D teams working on various technologies.
          • Webinar Abstracts: We produce a number of web events and recorded presentations, usually lasting between 30 and 60 minutes.  The abstracts will give you a better sense of what is covered in the full event so you can decide whether it is the right resource for you.
          • New Products: Overviews of new products that may be of interest to our clients, including hardware, systems, apps, and services
          • Tutorials: Step-by-step instructions on technical or policy concerns that require some attention
          • White paper Abstracts: We will provide some of the key take-aways and the most interesting info graphics from our research and reporting so you can find the right white papers more easily and so those with short attention spans can learn a few things
          • Mobile Thought Leaders surveys and results: The Mobile Thought Leaders program (MTL) is helping hundreds of organizations fro around the globe to share their stories, insights and concerns about enterprise mobility.  Throughout the year, MTL sponsors market and technology research projects.  We will use the blog as one of the many places you can keep up with the opportunities to participate or access MTL research.
          • Event recaps: Not everyone can attend all the industry events, like Mobile World Congress, AirWatch Connect, Gartner Symposium, to name a few. As our team members take part in these events, they will attempt to bring back some notes on the experience, the themes and the lessons learned.

As I said, the list of materials and information is extensive, but we see this kind of information sharing as a critical part of our mission:

We empower our clients to achieve their business vision through Complete Enterprise Mobility. [learn more]

I look forward to sharing with you and welcome your thoughts and feedback.  

Vox Mobile Included in Gartner’s Magic Quadrant for Managed Mobility Services Report for Second Consecutive Year

Vox Mobile Included in Gartner’s Magic Quadrant for Managed Mobility Services Report for Second Consecutive Year

Vox Mobile, GEMA Team Up to Develop New ‘Open Source’ Model for Global Consulting Best Practices to Help Enterprise Mobile Providers Get Ahead of the Curve in Developing Markets

Vox Mobile hosted the first-ever GEMA Consulting Summit last week to facilitate the groundbreaking collaboration, aimed at developing a set of open source-style best practice standards that would provide a framework for enterprise mobility solution providers around the world to use in solving enterprise mobility challenges for multi-national companies.

Vox Mobile Named a Leader in Global BYOD Management Services by Independent Research Firm

Vox Mobile, a leading provider of complete enterprise mobility solutions, today announced they were named a leader in global BYOD management services by Forrester Research, Inc. The report, "The Forrester Wave™: Global BYOD Management Services, Q2 2014”, selected and evaluated the 13 vendors in the emerging BYOD ecosystem and Vox Mobile received the highest score in the group for Focus and Customer Feedback.

Mobile Thought Leaders opens the 2014 Trust Score Survey

Which mobile platforms do you trust?

GEMA selects EVRY as Exclusive MMS Partner for Nordics Region

EVRY ASA, covering the Nordic Region (Sweden, Norway, Finland and Denmark) joins as associate member for GEMA.

New GEMA Member Boosts Global Managed Mobility Services in Ireland

CWSI joins the world's leading managed mobility services provider.

5 Best Reasons to Embrace BYOD is released

Mobile strategy brief on the BYOD business case outlines methods and strategies for cost savings, cost avoidance, efficiency and innovation including a means of quantizing those factors.

New Founding Member Enhances Global Managed Mobility Services in Mexico

GEMA continues expansion with Mexican powerhouse, BMobile

GigaOM Forecasts Multi-vendor Enterprise Mobility

Cormac Foster reports that multiple over-lapping and fast changing solutions will be needed in the short term, until consolidation sets in.

John Marshall, AirWatch CEO, joins the Mobility Roundtable

The Executive Roundtable will ponder "what worked in 2013" as part of our 2014 Strategic Planning series.

GEMA continues global expansion

The Global Enterprise Mobility Alliance (GEMA) continues to expand coverage.

GEMA adds Italian partner, YouCo

GEMA expands coverage of Europe with

Special Guests added to the Executive Mobility Roundtable for October

IT Leaders from The Principal Financial join the panel for a discussion of security, cost, and usability balance

GEMA Welcomes New UK Member Qolcom

The Global Enterprise Mobility Alliance, the world’s leading provider of enterprise mobility managed services to multinational organisations, today announced that the United Kingdom’s premier wireless integrator and specialist enterprise mobility service provider, Qolcom, has joined GEMA, significantly boosting the alliance’s capabilities and presence in the UK.

Vox highest on “Ability to Execute” Axis of the MMS MQ

Gartner MQ for MMS provides insinght into an evolving industry.

Vox Mobile Best Able to Execute in Gartner Magic Quadrant for Managed Mobility Services

Vox Mobile is positioned highest on "Ability to Execute" Axis of MMS Magic Quadrant

Vox Mobile Announces Vox Choice

Enterprise Mobility Solution Enables Efficient Management of Unified BYOD and Corporate Mobility Environments

Automation and Self-Service are Key to Successful Enterprise Mobility

Gartner and Forrester agree that automation to cost reduction or containment on Enterprise Mobility

BYOD Research from Gartner and Vox Mobile

BYOD research from industry-leading analyst David A. Willis and the consulting division of Vox Mobile.

Vox Mobile CEO Kris Snyder Awarded Ernst & Young’s Technology Entrepreneur Of the Year® 2013

Vox Mobile, the leading provider of complete enterprise mobility solutions, today announced its CEO, Kris Snyder, has received the Ernst & Young Entrepreneur Of the Year® 2013 award in the Technology Category for the Northeast Ohio Region.

GEMA and BlackBerry Join Forces to Help Companies Transition to BlackBerry Enterprise Service 10 and BlackBerry 10 Devices

GEMA and BlackBerry® today announced the signing of a BlackBerry® 10 Readiness Services global agreement to make the transition to BlackBerry Enterprise® Service 10 and migration to BlackBerry® 10 simple and seamless for enterprise customers worldwide.

The Global Enterprise Mobility Alliance Adds Nicholas McQuire as Managing Director and CEO

The Global Enterprise Mobility Alliance (GEMA) today announced that noted enterprise mobility expert Nicholas (Nick) McQuire has been named managing director and chief executive officer (CEO) of the alliance. McQuire comes to GEMA from the London office of research organization IDC, where he served as the vice president of enterprise mobility strategies.

Vox Mobile is a proud Sponsor of BlackBerry Live 2013!

BlackBerry Live Orlando World Center Marriot, Orlando, Florida BlackBerry Live is the event enthusiasts, business leaders, IT decision makers, developers and partners look forward to all year. BlackBerry Live is BlackBerry’s way of showing excitement about supporter success. This year is all about BB10, unbeatable insights, winning ideas for mobile strategies, inspiration and practical business solutions. As a BlackBerry Alliance Elite Partner, bitHeads will be attending BlackBerry Live! Be sure to come find us. Register now to be a part of this not to be missed annual event.

Mobile Security: Finding a Balanced Approach

Let’s face it, employees will no longer tolerate a significantly restricted device that limits their usability. When it comes to mobile...

Brett Wilson and Jim Haviland in NetworkWorld on BES 10

To fully exploit the new BB10 operating system and devices, BlackBerry customers will need to change their traditional BlackBerry Enterprise Server (BES) infrastructure in whole new ways.

Vox Mobile CEO, Kris Snyder, is quoted at the launch of Blackberry 10

BlackBerry' new touchscreen Z10 is now out in Britain, but won't hit the U.S. till at least March...

Vox Mobile featured in Telecom Reseller

Jim Haviland, Vox Mobile’s CMO and Managing Partner of Vox Mobile’s strategic consulting arm, wrote a great primer for enterprises venturing into the world of mobility...

Vox Mobile at Wavefront, February 6

Join VP of Consulting Harjot Sidhu at Wavefront Business Summit in Vancouver, BC on February 6th

Vox Mobile Named NorthCoast 99 Honoree

Vox Mobile has been named as one of the NorthCoast 99,recognizing the top places to work in the area.

MMS: The Antidote To Your Mobility-Induced Headache?

Mobility has become a complex undertaking for enterprises, with more employees (both executives and line-of-business workers) utilizing mobile devices, and applications and operating systems proliferating rapidly...

Will the New BlackBerry Win Back Corporate Customers?

About three years ago, some 2,500 employees at Land O' Lakes Inc. used company-issued BlackBerrys. Today, the number at the Minnesota butter maker is down to 12...

40 Under 40: Gerald Hetrick

Vox Mobile Collaborates with NQ Mobile(TM) to Provide Enterprise Mobile Security

Technology and market collaboration to integrate and offer enterprise endpoint mobile security solutions to Vox Mobile customers globally

Vox Mobile Receives Apple® Mobility Technical Competency

Vox Mobile Receives Apple® Mobility Technical Competency. The Apple Consultants Network is a select group of member companies staffed with professionals who hold Apple certifications and competencies...

New MDM Features In iOS 6 Could Benefit MSPs

Marcia Pledger writes on BYOD and the shift from the BlackBerry Standard

Marcia Pledger from The Cleveland Plain Dealer spoke with Vox Mobile CEO Kris Snyder as part

Growing number of businesses shifting away from BlackBerry phone (video)

CLEVELAND, Ohio -- Diane Helbig doesn't mind being part of a minority, as a proud owner of a BlackBerry phone and a BlackBerry Playbook tablet...

GEMA and RIM to Jointly Help Multinational Customers

GEMA and RIM to Jointly Help Multinational Customers with Mobile Device Management (MDM)...

GEMA and RIM to Jointly Help Multinational Customers with Mobile Device Management (MDM) Deployments and BYOD Challenges Leveraging BlackBerry Mobile Fusion

GEMA, the Global Enterprise Mobility Alliance, and Research In Motion (RIM) (NASDAQ: RIMM; TSX: RIM) today announced an agreement to jointly deliver global managed mobility solutions for multinational customers.
Vox Mobile in Wired Magazine

Vox Mobile in Wired Magazine

Vox Mobile in Wired Magazine: Vox Mobile was mentioned recently amongst a sizable stack of mobile technology companies who have met wit success and funding...
Mobile Companies Connect With Almost $4B in VC Funding

Mobile Companies Connect With Almost $4B in VC Funding

Venture capitalists say mobile is the future and this year they’re putting their money where their mouths are. A report from M&A firm Rutberg & Co. covering the first half of 2012 shows firms invested $3.9 billion in mobile companies...

Kris Snyder: Entrepreneur of the Year – Finalist

In 2006, Snyder launched Vox Mobile by acquiring Mobility Practice with his own savings and investments from friends...
Businesses looking for help with smart phones, tablets aid Vox Mobile's growth

Businesses looking for help with smart phones, tablets aid Vox Mobile's growth

Vox Mobile Inc. should thank that guy who keeps asking his boss if he can get an iPhone. All those businesses that are starting to let their employees use iPhones...

Companies' mobile dos, don'ts lists growing

With more devices in the workplace, firms' policies are more detailed. With more devices in the workplace, firms' policies are more detailed...

Vox manages a mobile world; Company triples in size as businesses look for smartphones, tablets

Vox Mobile Inc. should thank that guy who keeps asking his boss if he can get an iPhone. All those businesses that are starting to let their employees use iPhones...

Vox Mobile LLC raises $7.5 million in growth capital

A fast-growing Independence company that helps businesses manage their mobile devices has raised $7.5 million in growth capital...

Vox Mobile Announces Completion of $7.5 Million in Financing Led by Edison Ventures

Venture funding used to fuel the growth of managed mobility services

Vox Mobile Achieves 95 Percent Annual Revenue Growth as Demand for Enterprise Mobility Management Increases

Research by leading analyst firm, Gartner, rates Vox Mobile product viability “Excellent”

TELUS selects Vox Mobile to power managed mobility services for Canadian enterprises

TELUS and Vox Mobile launch an end-to-end mobility management suite for the Canadian market.
Kris Snyder goes the distance to put Vox Mobile over the finish line

Kris Snyder goes the distance to put Vox Mobile over the finish line

Set a goal and constantly try to achieve it — it sounds like page one of any business manual. But for Kris Snyder, CEO of Vox Mobile, it’s not only his business vision, it’s his distance running formula. Early in his training, he focused on one visual image...


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